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30A215-Mar2008
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30A215-Mar2008
A. TECHNICAL ASSISTANCE - Contact an authorized service agent or the Customer Service Department, Ultrafryer
Systems at 1-800-525-8130 for technical assistance.
B. ORDERING INFORMATION:
1. REPLACEMENT PARTS - Provide the following information when ordering replacement parts by phone, fax or mail:
Your company name and phone number
Your company purchase order number
Bill-to address
Ship-to address
Quantity desired
Part number and description of the desired-item
Your name or signature of authorized-buyer
Phone in order to:
1-800-545-9189 Ext 5029
FAX order to:
1-210-731-5099
Mail order to:
Ultrafryer Systems
Order Entry Office
P.O. Box 5369
San Antonio, TX 78201
E-Mail your order to:
2. TERMS -
Net 30 days for customers on approved accounts. Past due balances will be charged 1% per
month (12% per annum) until full balance is paid.
3. DAMAGES - Ultrafryer Systems is not responsible for damage occurring in transit. All deliveries must be
inspected for damage to shipping containers prior to departure of the delivering carrier. Any
damage must be noted on the receiving document to facilitate filing of freight claims. Carriers
must be notified immediately, and freight inspections must be requested from the carrier.
Ultrafryer Systems can and will gladly assist you in preparing and processing the necessary
claims only if proper notification has been accomplished on the carrier delivery document.
Damaged equipment and/or containers must be available for the claims inspector to inspect.
4. RETURNS - Ultrafryer Systems cannot guarantee credit for items returned without proper authorization. All
returns must have prior Ultrafryer Systems Customer Service or Warranty department approval.
An assigned number will be issued by the approval authority. Please print the assigned num-
ber on all returned packages and corresponding paperwork. Returned goods are subject to a
l5% restocking charge. Ultrafryer Systems is not responsible for freight charges on returned
goods unless authorized by Customer Service and or Warranty personnel. Ultrafryer Systems
does not receive freight collect nor C.O.D. shipments.
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