Chapter 8: Warranty Statements
Returning Defective Equipment
Part No. 24001157
VersaMux-4000 Operation & Installation Guide
Page 8-5
Revision C
Returning Defective Equipment
Obtaining an RMA
and Returning
Equipment
To obtain an RMA number, contact DNE Technologies, Technical Support at
(203) 265-7151 x400 or (800) 370-4485 x400.
Do not return material without this number.
Send defective equipment for repair to:
DNE Technologies, Inc.
50 Barnes Park North
Wallingford, CT 06492
Attn: Technical Support
Mark the RMA number on the outside of the package and any other paperwork
included with the shipment.
Preparing Items for
Return
Damaged or defective VersaMux-4000 units should be repacked in the original
containers or re-crated.
Your service request must include the following information:
•
A copy of your Purchase Order.
•
Shipping instructions.
•
DNE part number and description.
•
Brief failure description.
•
Your phone number and who to contact if questions arise.
•
For Government customers, be sure to use a Form DD1149 to ensure
prompt processing.
The customer is responsible for freight charges for shipment of material to DNE.
DNE will pay for shipping (via surface, UPS Standard) from DNE to the customer
(FOB origin).