SRS and XRS EID Stick Reader
Issue 2, 02/2013
3
Service Centre Requirements
Product feedback
Receiving feedback from Service Centres about the type of field problems encountered is an important
part of product development. To assist us with improving the product, we ask that a Service Report be
returned to us each month. With this information, we can accurately identify trends in the field and
offer appropriate technical support.
We also encourage you to provide us with your comments about the product. We value your feedback.
Only qualified Service Centres are authorised to carry out service work on the EID products.
Warning!
Static discharge can damage some components on the stick reader. Such damage may
degrade an electronic component and may result in faults developing within that component over
time. When working on a stick reader, ensure that correct anti-static procedures are used.
1. Use a wrist band and earth strap.
2. Work only on a grounded bench top.
3. Use a suitable lead-free anti-static soldering iron and solder sucker.
4. Store PCAs and LCDs in anti-static bags.
Technical bulletins
Technical bulletins are prepared as needed. They should be read in conjunction with the service
manual. Technical bulletins are available on the Tru-Test website www.tru-test.com in the Service
section.
Returning a product
Before a product or assembly is returned to Tru-Test for service or analysis, please advise us
beforehand so that a Return Authorisation (RA) number can be allocated. The RA number will ensure
that we are ready for the product when it is received and assist us in providing efficient and prompt
service. Please mark all packaging with the RA number.
