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Section 5
Troubleshooting
WindConnect II Printer Adapter with
Bluetooth
Technology User’s Guide -- Document #40xxx-110 Rev. X3
5-3
Trouble-
shooting by
Symptom
Use the following steps to help identify and resolve WindConnect II problems. Refer to the previous pages in
this chapter to ensure that the general operational conditions for the device have been met before proceeding
with the specific conditions listed in the table below. For each condition listed in the following troubleshooting
table, perform each action item in the order presented until the problem is resolved. If you cannot resolve the
problem, call TROY technical support for assistance.
Condition Action
Printer adapter
does not print a
self-test page
.
Check the printer adapter:
Verify the printer adapter is securely connected to printer via the parallel port or USB
connection (depending on the model of printer adapter being used).
Verify that the printer adapter power module is plugged in to an AC power outlet and the
power cable is plugged into the printer adapter. If the power module is plugged into a
power strip, ensure the power strip is switched ON.
Verify the printer adapter is in a ready state (solid green LED and blinking blue LED). If
the printer is ready, press the test button to print a self-test page.
If a self-test page does not print, cycle power to the printer adapter and printer, and then
try printing a test page again.
If a self-test page still does not print, perform a cold reset on the printer adapter by
removing power from the device, holding down the test button while reapplying power to
the device. A cold reset will restore the factory default settings. If you still cannot print
a test page, then proceed with the following troubleshooting checks:
Check printer:
Verify the printer is powered on, is on line, and that no error conditions exist (out of
paper, out of toner or ink, paper jam, etc.). Correct any printer problems as needed
before continuing.
Verify printer functionality by connecting the printer directly to your computer and
printing a page from your computer.
If the problem persists, call TROY technical support.
Cannot establish
communication
with the printer
adapter using
Bluetooth
technology
View your Bluetooth Places list:
If more then one WindConnect II with a similar printer name was discovered, view the
last six digits of the WindConnect II serial number (printed on the serial number label
and on the self-test page) to identify a unique printer.