Section 5
Troubleshooting
WindConnect II Printer Adapter with
Bluetooth
Technology User’s Guide -- Document #40xxx-110 Rev. X3
5-5
Trouble-
shooting by
Symptom
(cont.)
Cannot configure
the WindConnect II
By default, the WindConnect II should be able to print right out of the box.
The WindConnect II must be run from a computer in order to configure the printer
adapter. The WindConnect II cannot be configured using a PDA.
Error Message:
“Unable to connect
to the device
specified. Ensure
that the device is
powered on and is
in configuration
mode.”
1. Verify that the WindConnect II is plugged in to a power source.
2. Check that the WindConnect II is in configuration mode (the LEDs should be alternating
between amber and green). If not, press the Test button for five seconds to place the
WindConnect II into the configuration mode.
3. If you have configured your printer(s) to print using SPP, go into the printer properties
and temporarily assign all printers that are configured for printing with
Bluetooth
technology to an unused port, such as LPT3, COM1, or COM2.
To assign a printer to an unused port::
a) Click
on
Start
, and then select
Printers and Faxes
.
b) Right-click on the printer, and select
Properties
from the pop-up menu.
c) Select
the
Ports
tab and temporarily assign a print port or serial port to the
printer.
d) Click
on
OK
to finish.
NOTE:
After you are finished using the configuration utility, remember to reassign the printer(s).
Forgot my passkey
The WindConnect II has a limit of 50 link keys. Older link keys will roll off the link key list.
Use the “Clear all existing link keys on the printer” option to erase all link keys. All link
keys will be deleted. New passkeys will have to be generated.
Your system administrator should know your passkey. If the passkey is lost, perform a
cold reset to restore the printer adapter to factory default settings. All link keys will be
lost and new passkeys will have to be generated.
