Section 5
Troubleshooting
WindConnect II Printer Adapter with
Bluetooth
Technology User’s Guide -- Document #40xxx-110 Rev. X3
5-4
Trouble-
shooting by
Symptom
(cont.)
No devices using
Bluetooth
technology appear
in my discovered
list
Verify operation of the WindConnect II and sending device:
Verify printer adapter is powered on and is in a ready state (solid green LED and
blinking blue LED). If not, cycle power to the printer adapter.
Verify that the sending device is powered ON.
Cycle the sending device power, and try discovering the printer adapter again.
If you are within range of more than one device and no other devices that use
Bluetooth
technology are found, contact the sending device manufacturer.
My WindConnect-
equipped printer
does not appear in
my list of
discovered devices
Verify the following conditions:
Due to the client-caching scheme used in some software, the sending device may not
immediately update the printer name. The previous printer name (the last printer the
WindConnect II was attached to when the client did a search) will instead appear in your
list of discovered devices.
Ensure your WindConnect II-equipped printer is within the range (a maximum
unobstructed range of 10 meters or 33 feet).
Ensure the WindConnect II security configuration is set to “discoverable”.
Cycle the WindConnect II power, and then try discovering the printer adapter again.
Perform a cold reset on the WindConnect II to return the printer adapter to factory
default settings (the device will be set to “discoverable”). If the WindConnect II still
cannot be seen in your list of discovered devices and other devices are listed, call
TROY technical support (refer to
Chapter 6 – Where to Get Help
).
Cannot print to the
WindConnect II
from my software
After verifying there are no hardware or discovery problems as described above, verify the
following conditions:
Verify a print connection by sending a V-card to the printer (PIM over OBEX) or by
sending a simple text document.
Verify the WindConnect II-equipped printer is within a maximum unobstructed range of
10 meters or 33 feet. Note that the
Bluetooth
neighborhood will continue to show
discovered devices even after the devices have been powered OFF.
Verify sending device driver installation.
Restart your print application (a print application such as hp mobile printing is required
to print from a PDA).
Reboot your computer or PDA.
