Section 5
Troubleshooting
WindConnect II Printer Adapter with
Bluetooth
Technology User’s Guide -- Document #40xxx-110 Rev. X3
5-2
Verifying
Connectivity
Using
Bluetooth
Technology
Verify connection activity between your sending device and the WindConnect II (the blue LED will be solid
blue when the WindConnect II is connected to a sending device). To ensure connectivity, the sending
device must be within a maximum unobstructed range of 10 meters (33 feet) of the WindConnect II.
Verify communication by going to your
Bluetooth
network neighborhood to see if the WindConnect II and
other devices are listed. If you can see other devices, but the WindConnect II is not listed, perform a cold
reset on the WindConnect II by removing power from the device, holding the test button down while
reapplying power to the device. A cold reset will restore all factory default settings for the device. If you do
not see any devices listed in your
Bluetooth
network neighborhood, check to make sure that your software
is working properly, or contact the manufacturer of your sending device.
If you can see other clients in your
Bluetooth
network neighborhood, but cannot see the WindConnect II
after performing a cold reset, then contact TROY technical support (refer
to
Chapter 6 – Where to Get
Help
for detailed information).
NOTE: The sending device may remember the previous printer name the WindConnect II was connected to.
When the device names are updated, the device will still be available to print with the old name.
If you can print a test page and have verified communication from the sending device to the WindConnect
II and still cannot print a job, contact your print application vendor for assistance.
