service policy
In the event of a complaint occurring, the
following procedure should be followed:
1
Telephone Customer Service on +44 (0) 24
7637 2222 (+44 (0) 84 5762 6591 in Scotland
and in northern Ireland), having available the
model number and power rating of the product,
together with the date of purchase.
2
Triton Customer Service will be able to confirm
whether the fault can be rectified by either the
provision of a replacement part or a site visit
from a qualified Triton service engineer.
3
If a service call is required the unit must be fully
installed for the call to be booked and the date
confirmed. In order to speed up your request,
please have your postcode available when
booking a service call.
4
It is essential that you or an appointed
representative (who must be a person of 18 years
of age or more) is present during the service
engineer's visit and receipt of purchase is shown.
5
A charge will be made in the event of an
aborted service call by you but not by us, or
where a call under the terms of guarantee has
been booked and the failure is not product
related (i.e. scaling and furring, incorrect water
pressure, pressure relief device operation,
electrical installation faults).
6
If the product is no longer covered by the
guarantee, a charge will be made for the site visit
and for any parts supplied.
7
Service charges are based on the account
being settled when work is complete, the
engineer will then request payment for the
invoice. If this is not made to the service
engineer or settled within ten working days, an
administration charge will be added.
Replacement parts policy
Availability:
It is the policy of Triton to maintain
availability of parts for the current range of
products for supply after the guarantee has
expired. Stocks of spare parts will be maintained
for the duration of the product’s manufacture
and for a period of five years thereafter.
In the event of a spare part not being available a
substitute part will be supplied.
Payment:
The following payment methods can
be used to obtain spare parts:
1
by post, pre-payment of pro forma invoice by
cheque or money order.
2
by telephone, quoting credit card (MasterCard
or Visa) details.
3
by website order, www.tritonshowers.co.uk
tRItoN stANdARd GuARANtee
Triton Plc guarantee this product against all
mechanical and electrical defects arising from
faulty workmanship or materials for a period of
two years for domestic use only, from the date
of purchase, provided that it has been installed
by a competent person in full accordance with
the fitting instructions.
Any part found to be defective during this
guarantee period we undertake to repair or
replace at our option without charge so long as
it has been properly maintained and operated in
accordance with the operating instructions, and
has not been subject to misuse or damage.
This product must not be taken apart, modified
or repaired except by a person authorised
by Triton Plc. This guarantee applies only
to products installed within the United
Kingdom and does not apply to products used
commercially. This guarantee does not affect
your statutory rights.
What is not covered:
breakdown due to:
a)
use other than
domestic use by you or your resident family;
b)
wilful act or neglect;
c)
any malfunction
resulting from the incorrect use or quality of
electricity, gas or water or incorrect setting of
controls;
d)
faulty installation.
Repair costs for damage caused by foreign
objects or substances.
Total loss of the product due to non-
availability of parts.
Compensation for loss of use of the product
or consequential loss of any kind.
Call out charges where no fault has been
found with the appliance.
The cost of repair or replacement of pressure
relief devices, showerheads, hoses, riser rails
and/or wall brackets, isolating switches,
electrical cable, fuses and/or circuit breakers or
any other accessories installed at the same time.
The cost of routine maintenance,
adjustments, overhaul modifications or loss or
damage arising therefrom, including the cost
of repairing damage, breakdown, malfunction
caused by corrosion, furring, pipe scaling,
limescale, system debris or frost.
Triton Plc
Triton Road
nuneaton
Warwickshire CV11 4nR
customer service:
+ (0)
scottish and Northern Ireland
customer service:
+ (0) 9
trade Installer hotline:
+ (0) 9
Fax: + (0)
www.tritonshowers.co.uk
e mail: [email protected]
