User's Manual
Troubleshooting 8-9
Version
7
Last Saved on 16/10/00 18:34
Satellite 30DVD/35DVD – S30DVD_UK.doc – ENGLISH – Printed on 16/10/00 as
IM_30UK
No matter which key I press, there is no response. The
settings are correct, but the desired characters cannot be
entered.
The internal processes don't work properly.
Please follow the steps below:
Turn off the computer and after a while, turn it on again
Press the Reset Switch
Remove the battery pack and the AC adaptor and install them again
I can't use the mouse
I move the mouse and use the touch pad, but the mouse
pointer on the screen doesn't move (no response)
The system is currently handling an operation.
When the mouse pointer takes the form of an hourglass, the system is
handling an operation and the keyboard or mouse does not work at that
time. Please wait until the system has finished its operation.
The PS/2 mouse doesn't work
The mouse was connected while the computer was turned on.
Please follow the steps below:
Connect the mouse while the computer is turned off
Restart the computer.
The mouse was not detected as new hardware.
Please follow the steps below:
1. Open the Control Panel and double click on Add New Hardware
2. Click on the Next button. Please follow the instruction on the screen.
I can't use the touch pad and the PS/2 mouse at the same
time
The usage of two pointing devices at the same time is not set. Please
follow the steps below:
In some cases a wheel-mouse does not work normally.
1. Start the BIOS Setup
2. In the
System Devices
menu, set the item
Internal Pointing
Device
to
Simultaneous