Toshiba Digital Media Server, Руководство для пользователя

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C h a p t e r 9 T r o u b l e s h o o t i n g
First, confirm that the connection between your home network and the Internet is working. Try to go online and browse a web
site from a computer on the same network as your DMS. If you cannot browse the Internet, you must fix the connection from
your network to the Internet. After you have fixed this connection, try again to make your DMS connect to the TiVo service.
(Press the TiVo button to go to TiVo Central, then select Messages & Setup, then Settings, then Phone & Network Setup, then
“Connect to the TiVo service now.”)
If you can browse the web, then see “My DMS is not connecting to my home network,” below.
•
Use a phone line.
Use a regular phone line to connect to the TiVo service.
• If your DMS is having trouble connecting over a regular phone line:
•
Use broadband.
If you have a home network with a broadband Internet connection, try allowing your DMS to use it to connect
to the TiVo service over the Internet. Doing this eliminates the Digital Media Server’s need to use a phone line. See Chapter 8 for
more details.
My DMS is not connecting to my home network.
Any of the steps below may fix a network connection; you probably will not have to complete each one. For additional steps for wireless
networks, see “My DMS is not connecting to my wireless home network.” on page 152.
1.
Check network adapter.
• The network adapter or cables could be defective. If you have another adapter or USB cable available, try that adapter or cable.
• The network adapter that you attached may not be supported. If your network adapter is compatible with your DMS, and functioning
properly, a MAC address—an identifier unique to the network adapter you purchased—is visible on the Phone & Network Setup
screen. To check, from TiVo Central, select Messages & Setup, then Settings, then Phone & Network Setup. The MAC address
should be on the top right-hand side of the Phone & Network Setup screen. If you do not see a MAC address listed, your DMS is not
recognizing the network adapter you installed. The adapter is either not compatible, not functioning properly, or not properly
connected. If you do see a MAC address, the adapter you are using may or may not be compatible. For more information, see “USB
Ports, Wireless and Wired Network Adapters” on page 116.