Return the instrument for service
The service process requires 2 to 3 weeks.
Before returning the instrument for service, perform the following tasks.
1. Back up the instrument (see “Backup or restore the instrument”
2. In the home screen, touch
Settings
4
Instrument Settings
4
Reset Factory defaults
.
3. Set the instrument to
Ship Prep Mode
(see “Prepare the instrument to store, move, or ship”
).
To return the instrument for service, perform the following tasks.
1.
Contact your local customer care center or technical support group to obtain a copy of the
Certificate of Instrument Decontamination, a service notification, a service call number, and
packaging materials (if required).
2.
Follow the instructions in the form to decontaminate the instrument.
IMPORTANT!
The instrument must be decontaminated before packing it for shipping.
3.
Complete and sign a copy of the Certificate of Instrument Decontamination.
4.
Fax the Certificate of Instrument Decontamination to the customer care center.
5.
Pack the instrument in the provided packaging and follow the instructions in the table below.
Prepare
Include
Exclude
1.
Transfer any data files from
the instrument.
2.
Load an empty plate in the
sample block.
3.
Use the touchscreen to
place the instrument in ship
mode.
Note:
The empty plate and
ship mode protects the internal
components of the instrument
during transport.
• Instrument
• Completed and signed
Certificate of Instrument
Decontamination
Note:
The instrument will not be
accepted for service without a
hard copy of the Certificate of
Instrument Decontamination.
Any accessories, including:
• Power cord
• Ethernet cable
• USB drive
• Wireless adapter
Note:
If included with the
instrument, these items will be
disposed of during service and
not returned.
6.
Attach the postage provided with the Certificate of Instrument Decontamination to the box, then
ship the instrument to the designated facility.
Chapter 6
Maintain the instrument
Prepare the instrument to store, move, or ship
6
QuantStudio
™
1 Plus Real-Time PCR System Installation, Use, and Maintenance Guide
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