Observation
Possible cause
Recommended action
Instrument displays one or
more alerts during a run
(continued)
• Network connection to the
server was interrupted.
• User name or password
was incorrect.
1. Tap the Instrument status button to view
the alert(s).
2. In the Instrument status screen, confirm
that the name of the Torrent Server
connection is red.
3. Contact your network administrator to
confirm that:
• The Torrent Server can be accessed
from the network port used
by the Ion Chef
™
Instrument.
If not, troubleshoot the network
connection.
• The user name and password
used by the Ion Chef
™
Instrument
are valid. If not, contact the
server administrator to renew the
credentials.
4. If the alert persists, capture an image of
the alert or error message, if possible, to
help troubleshoot, then contact Technical
Support for further assistance.
Planned Run status does not
advance to "Planned"
Details:
The status of a
successfully completed run
remains listed as "Reserved" in
Torrent Suite
™
Software.
Connectivity was temporarily
lost or interrupted between
the Ion Chef
™
Instrument and
Torrent Suite
™
Software.
Manually change the status of the run to
"Planned".
1. Sign in to the Torrent Suite
™
Software.
2. In the
Plan
tab, click
Planned Runs
.
3. For the Planned Run of interest, click
4
Completed on Chef
.
The status changes to "Planned".
Appendix A
Troubleshooting
Ion Chef
™
System setup and operation
A
62
Ion 520
™
& Ion 530
™
ExT Kit − Chef User Guide
Содержание Ion 520
Страница 77: ......