12 Troubleshooting guide
54
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Various programmes not shown in
programme list
Wrong programme list selected
Select different programme list (see
Point 7.2.3.1)
Sound OK, no TV picture
Reception set to Radio mode
Switch to TV mode
Clock time not shown in standby
mode
Clock time has not been acquired
Switch reception to ZDF or other
major programme to acquire time
Unit controls cannot be operated
Defective data flow-->unit blocked
Disconnect mains plug for approx. 5
seconds, then switch unit on again
Remote control not working
Batteries empty
Change batteries
Temporary appearance of small
square blocks in picture, unit
temporarily freezes picture, no
sound. Screen temporarily black
with message “no signal”.
Antenna not correctly adjusted
Adjust antenna position
No picture, no sound,
display active
Defective or missing cable
connection
Check all cable connections
Antenna incorrectly adjusted
Adjust antenna
No reception when using an active
antenna
Antenna feed (5V) not switched on
Switch on antenna feed as per Point
6.2.4
No picture, no sound,
display not active
No mains power
Check mains power cord and plug
No reception of programmes
previously received
Antenna maladjusted or faulty
Check antenna
Programme now broadcast on
another transponder
Perform scan (see Point 8.3)
Programme no longer being
broadcast
None
Recording on hard drive no longer
possible
Hard drive is full
Delete existing recording(s)
Receiver cannot be switched on, or
cannot be operated
Receiver blocked
Perform flash reset; Note! All perso-
nal settings will be lost.
>
disconnect from mains power.
>
Press down stand-by and
Programme UP keys on the
receiver simultaneously, and
keep them depressed.
>
While holding down Standby
and Programme Up keys,
reconnect unit to mains power.
>
Keep keys pressed down for
approx. 5 seconds until display
"FLAS” appears.
Deleting hard drive recordings not
possible
File system of hard drive is dama-
ged
Check hard drive (Point 7.15.3.3)
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