13 Troubleshooting guide
Problem
Possible cause
Solution
Various programmes not shown in
the programme list
Wrong programme list selected
Select different programme list (see
Point 7.2.3.1)
Sound OK, no TV picture
Radio mode switched on
Switch to TV mode
Programmes such as DSF and Tele
5 show occasional interference
Interference from DECT cordless
telephones
Increase distance between base
station and receiver
Receiver cannot be operated
Defective data stream --> unit
blocked
Pull out mains plug for approx.
5 seconds, then switch the unit back
on
Remote control not working
Batteries are spent
Replace batteries
Wrong remote control code set
Set correct remote control code
(Point 6.2.3)
Intermittent appearance of square
blocks in the picture. Occasionally
switches to freeze frame, no sound.
Screen intermittently black with “No
signal” message
Heavy rain or snow
Remove snow from dish
Antenna incorrectly adjusted
Readjust antenna
Dish at reception location is too
small
Use larger antenna
Obstruction between dish and
satellite (e.g. a tree)
Install dish with unobstructed line of
sight
No picture, no sound, display on
Short circuit in LNB connection
Switch unit off, fix short circuit,
switch unit on again
Defective or missing cable
connection
Check all cable connections
Defective LNB
Replace LNB
Wrong external unit selected on the
receiver
Correct setting
(see Point 6.4)
Antenna incorrectly adjusted
Readjust antenna
No picture, no sound, no display
No mains power
Check mains cable and plug
No reception for programmes that
were functioning well previously
Antenna defective or misadjusted
Check antenna
Programme being transmitted on
a different transponder
Perform scan
(see Point 9.4)
Programme no longer being
broadcast
None
Antenna cannot be rotated
Motor not compatible with
DiSEqC 1.2
Use suitable motor
90
13