Troubleshooting
User Guide
Message
Possible cause
Corrective action
technical service.
Paper moved too far to the
right.
Preprinted black area on
the left side of the paper.
Paper width sensor defect.
▸
Remove all paper from the printer,
align paper correctly on the left
side.
▸
Use different paper.
▸
Disable the APW sensor, see
Automatic paper width detection
(APW)
.
If you cannot remove the error, please
contact your technical service.
The ribbon misses, is
damaged and blocked or a
non-genuine ribbon is
installed.
▸
Only use genuine ribbon cassettes
of the manufacturer.
During the process of initialization
after powering on, the printer
checks if a ribbon cassette is
installed. It also checks during the
execution of a print job the
operativeness of the ribbon
cassette. These functions
mandatory require the use of the
manufacturers original ribbon
cassettes
Accessories
.
▸
Replace the ribbon.
▸
Check that the print head
carriage moves easily.
▸
To proceed press any key.
110
Check Ribbon
