Troubleshooting
User Guide
Error messages via the display
Message
Possible cause
Corrective action
The printer cannot eject the Check the following:
paper or cannot place the
paper in the park position.
▸
Whether the paper path is blocked
by a foreign object.
▸
Whether the paper is damaged.
▸
Whether the upper friction is down
and clicked into place.
▸
Whether the printhead gap is too
small; see section
Setting the print
head gap
.
The printer cannot feed in
the loaded paper.
Check the following:
▸
Whether the paper path is blocked
by a foreign object.
▸
Whether the paper is damaged.
▸
Whether the tractors are closed and
locked.
▸
Whether the paper is too tight or
loose.
▸
Whether the paper is within the
specified range.
Details see section
Loading paper
.
alternating with
The paper has run out
during operation.
1
Printer is switched on but no paper
is loaded in the displayed (active)
paper compartment.
2
The paper is not fed past the light
barrier.
▸
Insert paper in the active sheet
feeder.
▸
Place the paper more to the left.
If the display shows
Online
or
Offline
instead of
, the printer has
loaded no paper and there is no print
job. It is no error message in this
case, actions are not required.
Paper jam.
▸
Eliminate the paper jam detected by
the paper motion sensor. For the
procedure, see
Paper jam
.
Cover open
Top cover is open.
▸
Close the top cover.
108
Eject Error
Load Error
Load paper from
...
Printing
Paper Jam