T R O U B L E S H O O T I N G A N D S U P P O R T
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4. From an out-of-office phone, call into TalkSwitch and wait for the auto attendant. Enter
command mode by pressing
#
on an analog extension phone, or
*55#
on a TalkSwitch IP
phone (note: other brands may use
*55 Send
or
*55 Dial
). Enter the correct password, if
you have password protection.
Auto attendant
The auto attendant does not play when calls come in
1. Check if the line light on an incoming call is flickering while the phone is ringing. If not,
replace the phone cord.
2. Make sure you have an auto attendant message recorded.
3. Ensure the system is running the correct mode. Open the TalkSwitch management software.
Select
Scheduling
. Check the
Current mode
in the
Modes
area.
4. Ensure the telephone line has the correct auto attendant setup. Select
Telephone Lines
.
Ensure the right auto attendant is selected for the mode, telephone number, and telephone
line. Try setting the auto attendant to answer
Immediately
.
The auto attendant message is broken up or very faint
1. Open the TalkSwitch management software. Choose
Troubleshooting > Telephone Lines >
Audio
. Adjust the
Transmit levels
volume setting.
2. The quality of the microphone in the telephone handset you used to record your auto
attendant can affect the quality of your recording. Try recording the auto attendant from
another extension/telephone.
The auto attendant answers calls before any of the extensions ring
If TalkSwitch users wish to have their local extensions ring before the auto attendant picks up
incoming calls, do the following:
1. Open the TalkSwitch management software. Select
Telephone Lines.
Select the telephone
line, telephone number, and mode. Click
Edit
. Increase the number of rings.
The auto attendant is transferring calls to the wrong extension
1. Check if the extension jacks of your devices (phones, faxes) are plugged into the
corresponding jacks on the TalkSwitch back panel (i.e. extension 111 is plugged into E1).
The auto attendant answers calls, but does not transfer them to the extensions
1. Make sure your extensions are plugged into the extension jacks on the back panel of
TalkSwitch (instead of your telephone wall jacks).
2. Open the TalkSwitch management software. Expand
Auto Attendants (Menus)
.
In the
Actions During Auto Attendant Playback
area, check if the actions and resources point to the
correct extensions.
Calls are going to my phone company voicemail instead of being answered
by TalkSwitch
This may be a result of two different situations:
1. If the line is currently busy and you do not have the hunt/rollover service from the phone
company, then the call will go into voicemail.
