T A L K S W I T C H C O N F I G U R A T I O N
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2. Have each user set up their voice mailbox by dialing
**#
and then following the prompts.
They will record their names for the dial-by-name directory. Alternatively, you can set up
their voice mailboxes by dialing
**
+ voice mailbox
#
and then following the
prompts.
3. Configure the telephone line or VoIP number to be answered by an auto attendant. See
Call
handling
on page 136.
4. Configure the auto attendant with an action to access the lookup name directory. See
Actions during auto attendant playback
on page 154.
5. Record an announcement for the auto attendant that tells the caller how to access the dial-
by-name directory. See
Working with auto attendant messages
on page 156.
6. To make the dial-by-name directory available to users as well as callers, configure the Dial 0
Routing feature (Dial 9 in some regions), to connect with the lookup name directory. See
Dial 9 or 0 routing
on page 28.
You can delete the names recorded for the dial-by-name directory by resetting the voice
mailbox. See
Reset mailboxes
on page 125.
Setting the PBX extension length
You can configure a TalkSwitch unit with an auto attendant, and then connect the unit to
another PBX. This way the TalkSwitch unit can route callers as requested. See
Connecting a
TalkSwitch unit to a PBX
on page 21.
If you will connect the TalkSwitch unit to another PBX, set the extension length used by the
other PBX. See
From auto attendant tab
on page 186.
1. Choose
Options > Transfer Preferences
. The
Transfer Preferences
window appears.
2. Select the
From Auto Attendant
tab.
3. Set the
PBX extension length
to the number of digits in an extension number on the
other PBX.
The name must be recorded for the entry to be available.
