U S I N G T A L K S W I T C H
208
•
If the call came from the auto attendant and the extension has no voice mailbox:
“The
extension you have reached is currently busy. If you wish to continue holding, please remain
on the line. To return to the main menu, press star.”
•
If the call was transferred from another extension and the extension has a voice mailbox,
but there is no auto attendant on this line with a main menu to return to:
“The extension
you have reached is currently busy. If you wish to continue holding, please remain on the line.
To leave a voicemail message, press one.”
•
If the call was transferred from another extension and the extension has no voice mailbox
and there is no auto attendant on this line with a main menu to return to:
“The extension
you have reached is currently busy. If you wish to continue holding, please remain on
the line.”
While the caller is on hold at your extension, you hear a call waiting beep every 75 seconds. If
you want to rotate through queued callers, press
Flash 7
or
Recall 7
. The caller you are
speaking to is placed on hold, and the first caller in the queue is retrieved. If you have multiple
callers queued, press
Flash 7
or
Recall 7
to retrieve callers on a first in/first out basis.
If an extension is busy and the
Busy
call cascade is set to
invoke call waiting
, callers hear ringing
(or music if enabled) while the local extension hears a call waiting beep and receives the caller
ID for the new call. To connect to the new caller, press
Flash 7
or
Recall 7
. To let the caller fall
through to the next level of the cascade, ignore the beep.
Queuing callers at a ring group
If you want to queue callers at a ring group, configure this action using an auto attendant.
For example, configure auto attendant 1 to queue callers to ring group 301 for technical support
if they have pressed
5
. When a caller presses
5
for technical support, they enter the
queue immediately.
Every 60 seconds (configurable) the caller hears the following prompt:
“Your call is important to
us. Please remain on the line. To return to the previous menu, press star.”
Extensions that are
part of the ring group and are available will start ringing within 10 seconds of hanging up the
phone from a previous call. The delay allows time to make a new call or activate
Do not Disturb
as a log out option. After 5 extension rings, available phones will ring once every 16 seconds.
When you pick up, you hear a prompt that provides the option to accept the queued call by
pressing
#
or leave the caller in the queue by pressing
*
and returning to the dial tone to make
a new call.
Using call waiting
The call waiting feature is activated by setting the
If extension is busy
list to
invoke call waiting
.
This control is in the
Busy
tab of the
Local Extensions/Fax
page. When the dialed local
extension is busy, the caller hears ringing or music depending on the settings.
If the phone supports call waiting caller ID (type II signaling), you hear a beep followed by a
short blip. Depending on your phone, you may hear something similar to a modem noise. This is
normal. During this notification, the caller ID information is displayed on the phone. The caller
does not hear the beep. The phone mutes the other side.
If the phone does not support call waiting and caller ID, you hear a beep. When the call waiting
notification beep is heard, you can either press
Flash 7
or
Recall 7
to put the current caller on
hold and answer the new call, or press
Flash 5
or
Recall 5
to terminate the current call and
answer the new call. If you do not want to answer the new call, ignore the call waiting beeps.
TalkSwitch will direct the caller to the next level of the call cascade for your extension (e.g.
TalkSwitch will send the caller to your voice mailbox).
