U S I N G T A L K S W I T C H
211
Place out-of-office calls from a local extension
1. Dial
9
(
0
in some regions) or
81
–
88
to choose a hunt group. The hunt group gives you
access to an available line to dial out.
2. If your system requires permissions for outgoing calls, enter your access code.
3. Dial the phone number.
4. Depending on your IP phone, press
Dial
,
Send
or
#
.
Extensions can be restricted to specific hunt groups, and can block certain outbound calls. See
Hunt group permissions
on page 64 and
Auto Route Selection
on page 160.
Your extension can also be configured with direct line access. When you pick up the handset,
you hear the telephone company dial tone and can dial an outside number without dialing a
hunt group number. See
Direct line access
on page 61.
Receiving calls
If an auto attendant engages before you are able to pick up, the caller can select an option at
the auto attendant. The steps below apply when you pick up an extension that is ringing.
For your local extension
You can answer a call that is ringing your local extension.
1. If the call went through the auto attendant and call screening is enabled:
•
Press
#
, then press
Dial, Send
or
#
to accept the call.
•
Press
*
,
then press
Dial, Send
or
#
to
reject and re-route the call to its extension‘s call
cascade.
For any other local extension
You can intercept a call that is ringing on any other local extension.
1. Press
*9
, then press
Dial, Send
or
#
.
For a specific local extension
You can answer a call that is ringing at a specific extension.
1. Press
*7
.
2. Dial the extension, then press
Dial, Send
or
#
.
Warning:
Using an external IP extension to call an emergency service number will not send
the correct address to the emergency operator. We strongly recommend that you apply a
warning label to any external IP extension stating:
If an emergency call is made from this phone, you must provide your address to the
emergency operator.
If direct line access is enabled for a local IP extension, you need to press
**
before dialing any
extensions or voice mailboxes.
