T A L K S W I T C H C O N F I G U R A T I O N
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7. Repeat Steps 4 to 6 to re-record the message, or hang up to keep the message.
Loading a message
The
Attendant Greetings
area allows you to load the message for the auto attendant.
You can load an 8 kHz, 8 bit, Mono, u-Law .wav file that contains the auto attendant message. If
using a professionally recorded message, ensure it is in this format.
1. Select an auto attendant.
2. Click
Load Greeting
. The
Select Wav File
window appears.
3. Click
Browse
to select the .wav file, and then click
Select Wav File
.
Erasing a message
You can erase a recorded or loaded message using a local extension or remote phone. Erase
unused auto attendant messages to free up space for voicemail.
1. Pick up a local extension, or dial into the TalkSwitch system from a remote phone. If you
pick up a local extension, you will hear the dial tone. If you dial in from a remote phone, the
auto attendant will answer.
2. Enter command mode by either pressing
#
on an analog extension phone, or
*55#
on a
TalkSwitch IP phone (note: other brands may use
*55 Send
or
*55 Dial
).
3. Enter the system password followed by
#
.
4. Dial
04 [auto attendant number 1 - 9]
#
to erase the message. For example, dial
041
#
to
erase the message for auto attendant 1.
