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Getting help

PTC-2124 User’s Guide

Getting help

Try the following before contacting Symbol:

•

Review the troubleshooting sections in your pen
operating environment and Microsoft manuals.

•

Review the documentation for your application.

Cannot correct the problem

Contact your Symbol service
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•

Notify your Symbol service representative, or

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Содержание PTC-2124

Страница 1: ...PTC 2124 User s Guide Document Number 30833 000 002...

Страница 2: ...Chapter 3 Configuring TN 3270 5250...

Страница 3: ...PTC 2124 User s Guide Document Number 30833 000 002 Release Date November 2000...

Страница 4: ...this manual is subject to change without notice Symbol Technologies shall not be liable for technical or editorial omissions or mistakes in this manual Nor shall it be liable for incidental or consequ...

Страница 5: ...ions 2 FCC regulations 2 DOC statement 2 ETSI compliance statement 3 DataTAC radio regulations 3 Mobitex radio regulations 3 Chapter 2 Safety information 5 Using and disposing of lithium ion batteries...

Страница 6: ...y 16 Vehicle adapter optional 16 Other features 17 Advanced power management 17 Backlight 18 Battery power check 18 Clock 18 Display contrast 19 Low battery warning 19 Accessories 19 Communication cra...

Страница 7: ...33 Holding the PTC 33 Positioning the antenna 33 Turning on the PTC 33 Turning off the PTC 34 Power off cautions 34 Entering information on the screen 35 Chapter 9 Using the PCMCIA slots 37 Preparing...

Страница 8: ...ck 45 Getting the most out of your battery pack 46 Maximizing operating time 46 Battery pack life 47 Battery pack care 47 Disposing of battery packs 47 Chapter 12 Maintaining the bridge battery 49 Rec...

Страница 9: ...does not read a label 60 Application locks up 60 Getting help 61 Cannot correct the problem 61 Chapter 15 Rebooting Resetting the PTC 63 Rebooting the PTC 63 Via a warm boot 63 From an attached keyboa...

Страница 10: ...on modules 79 Using the laser scanner module 79 Supported bar codes 80 Appendix G 81 Connecting a wire vehicle adapter to the PTC 81 Electrical installation 81 Installing the power wire 82 Connecting...

Страница 11: ...ccurate and concise information to you our customer The PTC 2124 User s Guide provides information that allows the user to set up and use the PTC 2124 This manual is meant to provide information on th...

Страница 12: ...system problem that you may experience If you have a problem running your unit or using your equipment contact your facility s technical or system support If there is a problem with the equipment the...

Страница 13: ...e with this instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will...

Страница 14: ...our PTC contains a direct sequence or frequency hopping spread spectrum radio the following regulations apply FCC regulations The PTC 2124 uses radios transceivers and radio communication in its opera...

Страница 15: ...taTAC radio network U S Bell Mobility Canada or the DataTAC system carrier in the country of operation before using this internal radio You will need to provide the logical link identifier LLI number...

Страница 16: ...d to provide the Mobitex access number MAN from the label on the rear of the unit for registration on the network See your Symbol representative for information on subscribing to the network in the co...

Страница 17: ...must be disposed of properly Never attempt to incinerate a lithium ion battery doing so could cause it to explode Symbol urges you to contact the Environmental Protection Agency the Department of Natu...

Страница 18: ...e Do not stare into the scanner s laser beam if the protective cover is removed Permanent eye damage could result The PTC 2124 s optional laser scanner module is a Class II laser product It emits a 1...

Страница 19: ...anual or instructions provided by your supervisor Document conventions The following conventions are used throughout this manual Warnings Warnings indicate potential bodily injury or death They are se...

Страница 20: ...hat can be used with a PTC 2124 The sheet provides instructions on connecting the pod to the PTC and on using the pod s keyboard Ethernet serial and charger ports Documentation provided with the Symbo...

Страница 21: ...nization has developed for its specific needs See the manuals or instructions that your organization provides for details on your application Through its pen operating environment the PTC recognizes t...

Страница 22: ...6 or 64 megabytes MB of random access memory RAM is used to store data that the PTC needs while it is running One MB of RAM is reserved for running the operating system and your application The remain...

Страница 23: ...display The digitizer enables the PTC to recognize data entered with a stylus It also has a palm reject feature which prevents accidental activation of the unit by casual hand or finger contact Enter...

Страница 24: ...mbol Pen Based SC400 Software Development Kit Symbol part number SK20 0219 is available to assist you in developing pen based applications for your PTC Contact your Symbol representative for more info...

Страница 25: ...local area network LAN radio or one wide area network WAN radio LAN radio options Direct sequence spread spectrum radio 2 4 GHz direct sequence 802 11 compliant spread spectrum radio 2 4 GHz frequenc...

Страница 26: ...to the host and the host can send data and instructions to the PTC Antenna If the PTC 2124 contains an expansion module and a radio the radio antenna is located inside the expansion module Fold the a...

Страница 27: ...e PTC without the battery pack installed Removal of the pack will drain the bridge battery even with the unit suspended Operating power for the PTC 2124 is provided by a rechargeable lithium ion batte...

Страница 28: ...e these warnings immediately recharge the unit for 5 hours Vehicle adapter optional Use only the vehicle adapter supplied by Symbol with the PTC Using any other vehicle adapter could cause damage A 15...

Страница 29: ...t the PTC is in standby mode The application program running at the time is suspended and any data in RAM are protected The second stage suspend begins approximately 16 minutes after the PTC enters th...

Страница 30: ...emaining in the battery pack and the bridge battery Refer to the section titled Low battery warning on page 19 and Chapter 11 for more information Before either battery is exhausted the unit warns you...

Страница 31: ...ounds five sets of three short beeps with a pause between sets and the Batt LED glows red When you hear or see these warnings promptly save any data and recharge the PTC s battery pack The bridge batt...

Страница 32: ...P 1124 s keyboard Ethernet and serial ports The CP 1124 Connector Pod which attaches to the PTC s cradle connector allows the PTC to be connected to a variety of external devices including a keyboard...

Страница 33: ...in unpacking the shipping box If anything is missing or damaged notify your Symbol sales representative 1 Remove the PTC and other parts from the box 2 Remove all packing material from the PTC Save t...

Страница 34: ...dust moisture extreme heat and direct sunlight objects that radiate heat objects that generate a strong electromagnetic field such as stereo speakers and liquids and corrosive chemicals Whether you a...

Страница 35: ...instructions are provided in the PTC 2124 Software Guide and in the documentation that accompanies the Symbol Pen Based SC400 Software Development Kit Refer to Appendix B for ordering information Con...

Страница 36: ...Chapter 3 Configuring TN 3270 5250 24 PTC 2124 User s Guide...

Страница 37: ...the PTC The documentation provided with the Symbol Pen Based SC400 Software Development Kit contains instructions on reprogramming flash EPROMs Refer to Appendix B for ordering information Stylus Dono...

Страница 38: ...ill be attached to the PTC via the expansion module connector See Appendix E for the scanner expansion module connector pinouts If your PTC does not have an expansion module the expansion module conne...

Страница 39: ...and whether any errors have occurred See Appendix C for an interpretation of the Batt LED codes 8 The Contrast button can be used to change the contrast of the PTC s screen Pressing the Contrast butto...

Страница 40: ...systems See Chapter 10 for information on using the PTC s IrDA port 3 This optional laser scanner module allows 1D bar codes to be read interperted and stored in the PTC s memory 4 The battery door pr...

Страница 41: ...are connectors that allow you to attach a variety of credit card size accessories These include data cards modems local area network LAN adapters and wireless communication cards The PTC 2124 s PCMCIA...

Страница 42: ...Chapter 3 Configuring TN 3270 5250 30 PTC 2124 User s Guide...

Страница 43: ...r PTC Without Card and Socket services Without Card and Socket services applies only during a boot sequence The PTC can be booted without Card and Socket services from the compact flash or from a slot...

Страница 44: ...hysical and logical to locate the config sys and autoexec bat files The PTC searches for config sys first starting on drive C and then searching Slot 0 the slot closest to the PTC s cradle connector u...

Страница 45: ...nna at its knuckle then make sure the antenna is perpendicular to the ground regardless of whether you are holding the PTC or it is installed in a communication cradle Turning on the PTC To turn on th...

Страница 46: ...ion exactly where it left off Refer to the section titled Advanced power management on page 17 for more information In addition the PTC automatically enters standby mode if it has not been used for ap...

Страница 47: ...r the stylus These are the menu buttons or fields in a form The rest of the screen does not react See Appendix D for tips on how to enter data that your pen operating environment may recognize Follow...

Страница 48: ...Chapter 3 Configuring TN 3270 5250 36 PTC 2124 User s Guide...

Страница 49: ...PCMCIA card Data card IfanSRAMdatacardisstoredfor a long period of time the battery may run down and your data will be lost Change the battery periodically to protect the data on the card Static RAM...

Страница 50: ...If it does not go in easily turn the card over and try again Do not insert anything other than PCMCIA cards or devices into the slot Doing so could cause damage Before you begin examine the card One e...

Страница 51: ...t 1 which is the slot farthest from the PTC s cradle connector If Slot 0 contains a PCMCIA radio Type III cards cannot be inserted into slot 1 4 Hold the card label side down and with its connector to...

Страница 52: ...Chapter 3 Configuring TN 3270 5250 40 PTC 2124 User s Guide...

Страница 53: ...ur application program See the instructions provided with the program for information Communicating using an optional PCMCIA device See the instructions provided with the PCMCIA device and the informa...

Страница 54: ...1124 Desktop Cradle or VC 1124 Vehicle Cradle which provides communication battery pack charging and connection to external devices Connecting to a connector pod See the documentation provided with th...

Страница 55: ...e PTC s battery pack As a result the PTC can remain on and be operated while its lithium ion battery pack is being fully charged Recharging the battery pack The PTC s lithium ion battery pack can be r...

Страница 56: ...your PTC s battery pack via an AC adapter and an electrical outlet or via vehicle power using a cigarette lighter vehicle adapter To recharge the PTC s battery pack using a wire vehicle adapter that a...

Страница 57: ...ttery pack while a CP 1124 Connector Pod is attached to the PTC follow the instructions provided with the pod Replacing the battery pack Always connect the AC adapter to the PTC and an electrical outl...

Страница 58: ...gh its radio or IrDA port the number of times that the battery pack has previously been recharged and what the surrounding temperature is Maximizing operating time You can maximize the support time of...

Страница 59: ...ack case and contacts To avoid short circuiting the battery pack do not touch the battery pack contacts with any metal object Do not touch the battery pack contacts Oil from your fingers could cause a...

Страница 60: ...Chapter 3 Configuring TN 3270 5250 48 PTC 2124 User s Guide...

Страница 61: ...tains its charge from the main battery pack However when you receive a new PTC or if you leave the main battery pack out of the PTC for an extended period of time you need to charge the bridge battery...

Страница 62: ...ta or program files that are stored on the internal solid state hard disk drive 1 Transfer any data stored in the PTC to a PCMCIA card or a host computer Make sure you have a copy of any programs stor...

Страница 63: ...m bridge battery is not user replaceable When the bridge battery no longer holds a charge send your PTC to an authorized Symbol service center to have the bridge battery replaced The service center wi...

Страница 64: ...Chapter 3 Configuring TN 3270 5250 52 PTC 2124 User s Guide...

Страница 65: ...e safe reliable and trouble free service from your PTC 2124 Do not open the PTC s case Only a trained Symbol technician can service the parts inside the PTC If you have stored the PTC or its battery p...

Страница 66: ...stored in the PTC 3 Remove any PCMCIA cards from the PCMCIA slot s 4 Remove the PTC s battery pack following the instructions in Chapter 11 Pressing the Reset button places the PTC in ship mode which...

Страница 67: ...ery pack contacts and the contacts on the PTC use a cloth moistened with isopropyl alcohol or a battery contact cleaner If the PTC becomes extremely dirty or if liquids dirt or other foreign materials...

Страница 68: ...Chapter 3 Configuring TN 3270 5250 56 PTC 2124 User s Guide...

Страница 69: ...in your software manuals Do any lights glow Which ones Do they stay on or blink Has the speaker sounded How many times and in what pattern Do the beeps seem related to anything you are doing Is the PT...

Страница 70: ...C s battery pack Five beeps Five beeps means that the bridge battery is running out of power If you hear these beeps immediately recharge the bridge battery LED codes See Appendix C for an explanation...

Страница 71: ...screen Wait until the PTC warms up to room temperature if it has been stored or used in the cold Refer to Appendix D for tips on how to form letters and numbers correctly for system recognition PTC s...

Страница 72: ...to scan properly Clean the scanner lens The PTC s application program may not support scanned data at this particular field Consult the documentation for the PTC s application program to determine whe...

Страница 73: ...s in your pen operating environment and Microsoft manuals Review the documentation for your application Cannot correct the problem Contact your Symbol service representative for information on purchas...

Страница 74: ...Chapter 3 Configuring TN 3270 5250 62 PTC 2124 User s Guide...

Страница 75: ...resets the unit and then restarts boots it When the PTC starts again it returns to the operating system Via a warm boot 1 Suspend the PTC 2 Hold down the Contrast button and the On Off button 3 Relea...

Страница 76: ...not effective you may have to reset the PTC When the PTC reboots after a reset it returns to the operating system To reset a PTC a thin nonconductive object for example a plastic coffee stirrer is req...

Страница 77: ...connector 13 pin connector connects to SC 1124 connector Desktop Cradle VC 1124 Vehicle Cradle or CP 1124 Connector Pod If your PTC contains a factory installed LAN radio only one PCMCIA slot which ac...

Страница 78: ...and the response time may slow Operating temperature 4 to 122 F 20 to 50 C Battery charging will take longer if performed below room temperature Storage temperature 22 to 158 F 30 to 70 C Operating hu...

Страница 79: ...ronment Operating system MS DOS 6 22 or Windows CE 2 12 Pen operating environment PenRight Physical Length 7 6 in 19 3 cm Width 4 5 in 11 4 cm Thickness 2 4 in 6 1 cm Weight 24 5 oz 0 7 kg with batter...

Страница 80: ...Chapter 3 Configuring TN 3270 5250 68 PTC 2124 User s Guide...

Страница 81: ...rs SC 1124 Desktop Cradle Item Part Number Hardware Lithium ion battery pack 21588 000 AC adapter 15 VDC 2 7 A 20991 000 U S power cord 09038 000 Stylus 19415 000 Vehicle adapters 15 VDC 2 7 A 9 to 16...

Страница 82: ...PTC 2124 User s Guide Item Part Number Software Symbol Pen Based SC400 Software Development Kit 24136 000 Related publications SC 1124 VC 1124 User s Guide 24390 000 CP 1124 Read Me First Sheet 23382...

Страница 83: ...C s CPU LED glows or blinks to indicate the status of the PTC Table 2 CPU LED codes Color Explanation Blinking red every 1 4 second PTC is booting Blinking red every 2 seconds PTC is in software stand...

Страница 84: ...olid red Low battery pack recharge it Blinking red Low bridge battery recharge bridge battery or send PTC to Symbol service center to have bridge battery replaced Blinking green Battery pack is being...

Страница 85: ...er than the field Writing too small is the primary cause of poor recognition Print neatly making sure to form characters distinctly Leave room between characters but make sure that all strokes of a si...

Страница 86: ...r 3 Configuring TN 3270 5250 74 PTC 2124 User s Guide Write the number 0 with a slash through it Write the number 1 with a small horizontal line under it Write the number 5 with two strokes rather tha...

Страница 87: ...ector pinouts Pin Signal name Description Signal level 1 GND Ground 2 OTXS or COMA_ RTS COM2 optical transmit status or 4 wire request to send RS 232 3 ORXS or COMA_CTS COM2 optical receive status or...

Страница 88: ...s Pin Signal Description 1 CONFIG0 Configuration 0 2 VSCAN_5V Scanner 5 volt power 3 GND Ground 4 MARKER SCAN_RXD Marker or scanner receive data 5 SCAN_DTR Scanner data terminal ready 6 TRIG_IMG Conne...

Страница 89: ...SCAN_ID2 Scanner ID bit 2 24 SCAN_ID3 Scanner ID bit 3 25 GND Ground 26 GND Ground 27 GND Ground 28 CONFIG2 Configuration 2 29 VSCAN_5V Scanner 5 volt power 30 CH_GND Chassis ground Pin Signal Descrip...

Страница 90: ...n 1 TXD Ethernet transmit pair 2 TXD 3 RXD Ethernet receive pair 4 RXD 5 N C No connection 6 N C No connection 7 N C No connection 8 N C No connection Pin Signal Description 1 N C No connection 2 RXD...

Страница 91: ...ar code labels with a laser scanner module 1 Point the PTC at the label to be scanned See the information provided by your organization for the recommended scanning distance The maximum distance from...

Страница 92: ...e by special order However the PTC can support only six bar code types so any additional bar code will have to replace one of the default bar codes The PTC 2124 s optional laser scanner module can be...

Страница 93: ...and to recharge its battery pack Electrical installation The wire vehicle adapter is available in two voltages Make sure you use the adapter appropriate for your vehicle See Appendix B for ordering in...

Страница 94: ...ectly to a battery A length of wire Two crimped splices A power drill and an assortment of drill bits A snap in bushing A wire stripping crimping tool A fuse link A 3 8 in terminal ring A 3 8 in by1 1...

Страница 95: ...cm of insulation from the end of the power wire or the extension wire 7 Attach a fuse link to the stripped end of the wire using a crimped splice If necessary crimp a 3 8 in terminal ring onto the fre...

Страница 96: ...A length of wire Two crimped splices A power drill and an assortment of drill bits A snap in bushing A wire stripping crimping tool A fuse link A 3 8 in terminal ring A 3 8 x 1 1 2 in bolt A 3 8 in nu...

Страница 97: ...to protect the wire 5 Run the wire from inside the cab to the battery 6 Strip 1 4 in 0 64 cm of insulation from the end of the power wire or the extension wire 7 Attach a fuse link to the stripped en...

Страница 98: ...securely 15 If necessary tighten the nut installed on the bolt to secure the washers and cable connectors in place Connecting to the fuse panel The following items are required for connecting the pow...

Страница 99: ...he following items are required for connecting the power wire to a fuse panel 1 Select a place on the vehicle cab s sheet metal where you will attach the ground wire 2 Drill a small hole at that spot...

Страница 100: ...adapter s power connector to the PTC s power jack 3 Securely mount the vehicle adapter inside the vehicle s cab using double sided tape 4 Power is automatically applied to the PTC and recharging of th...

Страница 101: ...der passes over the bar code it converts the bar code into electronic signals representing data The PTC can then enter these data into files in its memory BIOS Basic Input Output System boot or boot u...

Страница 102: ...ment of Communications Canada DSR Data set ready signal The modem sends DSR to the attached device to indicate that the modem is connected on and ready DTR Data terminal ready signal The signal sent b...

Страница 103: ...one cycle per second interface The connection between two devices defined by common physical characteristics signal characteristics and signal meanings Types of interfaces include RS 232 and PCMCIA I...

Страница 104: ...rd devices including data cards and PCMCIA modems pen operating environment An operating environment usually running on top of MS DOS that enables the use of your finger or a stylus with the PTC The P...

Страница 105: ...n line between a modem and a terminal device RXD Receive data signal RXD indicates that a device is currently receiving data signals Electronic impulses that transmit data from one device to another s...

Страница 106: ...f electric potential or potential difference in a bidirectional electrical current VDC Volts direct current A unit of measure of electric potential or potential difference in a unidirectional electric...

Страница 107: ...ower check 18 Beep codes 58 Bell South Mobile Data digital communication network 14 Boot sequence 32 Bridge battery 16 18 19 26 27 49 50 51 55 58 66 72 C Canadian Department of Communications DOC 1 Ca...

Страница 108: ...s 3 Department of Health and Human Services 6 Desktop Cradle 13 19 29 42 65 69 Direct sequence 2 Display 11 Display contrast 19 Display screen 22 Disposable screen protectors 25 69 Disposing of batter...

Страница 109: ...ing software 23 Logical link identifier LLI 3 Low battery warning 19 43 M Maintaining the battery pack 43 Maintaining the bridge battery 49 Maintaining the PTC 2124 53 Memory 10 Mobitex 3 65 Mobitex a...

Страница 110: ...attery pack 43 Recharging the bridge battery 49 Reduced power state 17 26 Regulations 1 Related publications 8 Removing a PCMCIA card or device 39 Removing the battery pack 45 Replacing the battery pa...

Страница 111: ...ing the image reader module 80 Using the IrDA port 41 Using the laser scanner module 79 Using the optional expansion modules 79 V Vehicle adapter 16 21 29 43 44 66 69 Vehicle Cradle 13 19 29 42 65 69...

Страница 112: ...PTC 2124 User s Guide 100...

Страница 113: ......

Страница 114: ...Chapter 3 Configuring TN 3270 5250 Symbol Technologies Inc One Symbol Plaza Holtsville NY 11742 1300 Document No 30833 000 002 Printed in the U S A 30833 000 002...

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