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Sylantro 4-Port Adapter Installation Guide 4-3

Verifying and Troubleshooting the 4-port Adapter Installation

4

Diagnosing When a Toshiba Phone Does Not Have Dial
Tone

If one of the Toshiba phones connected to your digital adapter does not have dial
tone, perform the following tasks:

■

Check if the phone without dialtone is connected to the TOSH 4 port on the
adapter.

■

Determine if the adapter is operating in an all digital mode or a mixed mode.

Use the yellow system status LED on the front of the adapter to determine the
mode. If the yellow LED is on, the adapter is operating in a mixed mode where
the TOSH 4 port is not enabled.

If the phone is connected to the TOSH 4 port and the adapter is operating in a mixed
mode, you need to reboot the adapter.

To perform a reboot, unplug the power to the adapter, and then reconnect the power.
Once the adapter completes the bootup process, the TOSH 4 port is enabled and the
adapter changes to all digital mode.

Diagnosing When an Analog Device is not Functioning

If you have an analog device, such as an analog phone, modem, or fax machine,
connected to your digital adapter and the device is not functioning, perform the
following tasks:

■

Check if the analog device is connected to the POTS port on the adapter.

■

Determine if the adapter is operating in an all digital mode or a mixed mode.

Use the yellow system status LED on the front of the adapter to determine the
mode. If the yellow LED is off, the adapter is operating in an all digital mode
and the POTS port is not enabled.

If the phone is connected to the POTS port and the adapter is operating in an all
digital mode, you need to reboot the adapter.

To perform a reboot, perform the following steps:

1.

Make sure no phone is connected to the TOSH 4 port.

2.

Unplug the power to the adapter, and then reconnect the power.

The adapter begins to reboot.

Once the adapter completes the bootup process, the POTS port is enabled and the
adapter operates in a mixed mode.

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Содержание 4-Port Adapter

Страница 1: ...antro Systems Corp 910 E Hamilton Ave Campbell CA 95008 USA Tel 1 408 626 2300 Fax 1 408 626 2301 www sylantro com 035 0010 001 Sylantro 4 Port Adapter Installation Guide Software version 2 0 June 22 2001 ...

Страница 2: ...uplication or disclosure by the U S Government is subject to the restrictions set forth in subparagraph c 1 of the Commercial Computer Software Restricted Rights clause of FAR52 227 19 or subparagraph c 1 a of the Rights in Technical Data and Computer Software clause of DFARS 52 227 7013 and any successor rules or regulations whichever is applicable The product described in this guide may be prote...

Страница 3: ...ion However there is no guarantee that interference will not occur in a particular installation You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using one o...

Страница 4: ......

Страница 5: ...2 3 Cabling Requirements 2 4 Bandwidth Requirements 2 4 Safety Requirements 2 4 Tools and Equipment Needed 2 5 Serial Cable Specifications 2 5 Unpacking the Adapter 2 6 Chapter 3 Installing the 4 port Adapter 3 1 Physically Locating the Adapter 3 1 Connecting Phones to the Adapter 3 2 Connecting Phones to the Digital Adapter 3 3 Connecting Phones to the Analog Adapter 3 3 Setting Up a Digital Adap...

Страница 6: ...er Operation 4 1 General Troubleshooting Tips 4 2 Diagnosing When a Toshiba Phone Does Not Have Dial Tone 4 3 Diagnosing When an Analog Device is not Functioning 4 3 Diagnosing Electrical Problems 4 4 Diagnosing Signal Ethernet Input Output Problems 4 4 Diagnosing Telephone Line Problems 4 4 Appendix A 4 port Adapter Specifications A 1 Index I 1 ...

Страница 7: ...ing telephone and data equipment at the customer site This guide assumes that the reader understands how to make basic telephone and network connections within a wiring closet Contents This guide is organized as follows Chapter 1 Introduction to the Sylantro Communications System This chapter describes the features and benefits of the Sylantro Communications System the Sylantro Communications Suit...

Страница 8: ...mmunications features Sylantro Management Portal User s Guide Provides instructions about how to use the Management Portal to configure and manage the communications features of an entire company Sylantro System Administrator s Guide Provides instructions for administering the Sylantro Communications System within the carrier network Release Notes for Sylantro Communications System Provides up to ...

Страница 9: ...uration click Configuration Note Means that the reader should take note Notes contain helpful suggestions or references to material not covered in the publication Caution Means that the reader should be careful In this situation you might do something that could result in equipment damage or loss of data Warning This warning symbol means danger You are in a situation that could cause bodily injury...

Страница 10: ...d reseller contact the technical support staff of that distributor or reseller for assistance with installation configuration troubleshooting or integration issues Technical support is available Monday through Friday 6am 6pm Pacific Time GMT 8 To contact Sylantro Systems technical support By voice dial 1 888 791 4483 within the USA or 1 408 626 2374 outside the USA By FAX dial 1 408 626 2301 By el...

Страница 11: ...orm provides an easy way to enable IP clients and a new class of telephone applications It blends together the Internet and the old telephony world bringing the spark of the Internet to business telephones The Sylantro Communications System includes the following Business telephone feature set Sylantro Communications Portal for Web based provisioning of company wide and personal telecommunications...

Страница 12: ...logs Lets the user view logs for missed incoming and outgoing calls Speed dialing Lets the user program up to 20 entries from their Communications Portal in their accessible phone keys Call forwarding Lets the user forward all calls to an alternate number either a business extension or external number Call transfer Lets the user transfer an active call to another extension through a series of keys...

Страница 13: ...Lets the user call any valid displayed number from their business phone LCD by pressing the appropriate softkey Music on hold Provides incoming callers with a music selection while on hold for any reason such as call transfer conference call hold call park Hands free dialing Lets the user place calls without lifting the handset by pressing the extension appearance key s or by pressing the speaker ...

Страница 14: ...stream in the correct order Echo cancellation Echo is the reflection back to the sender of a telephone call This echo is eliminated by signal processors called echo cancellers They sample the transmission and echo signal and insert an out of phase cancellation signal into the return channel thus eliminating echo The adapter interfaces customer analog or digital telephones with the IP network suppl...

Страница 15: ... 10 button with speaker and LCD Toshiba DKT2020 S 20 button with speaker no LCD Toshiba DKT2020 SD 20 button with speaker and LCD IP phones from various vendors are also supported but do not require a Sylantro adapter Physical Description The Sylantro 4 port adapter is available in a digital and an analog version The digital 4 port adapter supports four Toshiba telephones or three Toshiba telephon...

Страница 16: ... adapter is shown in Figure 1 3 Figure 1 3 Back of the Digital 4 Port Adapter The back of the analog 4 port adapter is shown in Figure 1 4 Figure 1 4 Back of the Analog 4 Port Adapter 4port_front CA 204 STATUS TX LNK RX 1 2 3 4 4port d _back POTS 5VDC IN ENET RESET RS 232 TOSH 4 TOSH 3 TOSH 2 TOSH 1 OR 4port a _back 5VDC IN ENET RESET RS 232 POTS 4 POTS 3 POTS 2 POTS 1 ...

Страница 17: ...ng the LEDs Both adapters have Ethernet status LEDs system status LEDs and port activity LEDs on the front of the chassis The port activity LEDs are labeled according to their port numbers and go on whenever the attached telephone goes off hook Table 1 1 describes the Ethernet status LEDs When the adapter is powering on the system status LEDs provide information about the bootup status such as whe...

Страница 18: ...llowing capabilities Automated configuration Remote service and upgrade capabilities MGCP compliance RTP compliance Off Flashing On Connecting to the Control Server Once the yellow LED stops flashing the adapter has established a connection to the Control Server Table 1 3 System Status LEDs After Bootup Red Yellow Green Description Off Off On The digital adapter is configured for four digital port...

Страница 19: ...munications System 1 G 711 CODEC Echo cancellation Full POTS functionality Automated remote self upgrades SNMP agent After the initial configuration described in Configuring the Adapter on page 3 5 no other customer interaction with the adapter is required under normal conditions ...

Страница 20: ...1 Introduction to the Sylantro Communications System 1 10 Sylantro 4 Port Adapter Installation Guide ...

Страница 21: ...age 2 3 Safety Requirements on page 2 4 Tools and Equipment Needed on page 2 5 Unpacking the Adapter on page 2 6 Overview of the Installation Tasks The adapter is usually installed on a desktop at the customer site Make sure that the network and power connections are available prior to installation The installation procedure involves the following tasks 1 Verifying that the power cables and networ...

Страница 22: ...lation site meets the power requirements listed in Site Power Requirements on page 2 3 Verify that a network connection from the service provider is available and working Verify that you have the cables listed in Cabling Requirements on page 2 4 Verify that you have received the configuration numbers from the service provider Note Before installing an adapter you must obtain the IP address infor m...

Страница 23: ...ered by the Sylantro system The network connection to the service provider can be any type of IP connection such as fiber channel one or more DSL lines or a T1 line If the network connection to the service provider is a DSL modem or a single T1 line a conversion device is deployed by the service provider at the customer site The conversion device should be connected directly to an Ethernet switch ...

Страница 24: ...help ensure your safety and protect the equipment However these guidelines may not cover all potentially hazardous situations you may encounter during system installation The installation should comply with the National Fire Protection Association NFPA 70 United States National Electrical Code Always disconnect all power cables before installing or removing the adapter Keep the area clear and free...

Страница 25: ...onnects to the 4 port adapter is a custom cable that you need to make based on the specifications in this section One end of the serial cable requires a DB9 female connector The other end requires a male 3 5mm 1 8 inch stereo phone plug You can use a standard seven foot CAT 5 UTP 24 AWG stranded wire for the cable The following table describes the pinout requirements for both connectors of the cab...

Страница 26: ...Port Adapter Installation Guide Unpacking the Adapter The adapter is shipped in a cardboard box along with the following Power cord Installation guide Be sure to retain the original packing box in case the equipment needs to be returned to your service provider ...

Страница 27: ...page 3 2 Connecting the Power on page 3 4 Configuring the Adapter on page 3 5 Making the Network Connections on page 3 10 Completing the Installation on page 3 11 Assigning Extensions to the Phones on page 3 11 Physically Locating the Adapter The 4 port adapter can be located on any desk that is close to a network jack and the customer s telephones Alternatively the adapter can also be wall mounte...

Страница 28: ...nnecting the power If the adapter powers on when no phones are connected the digital adapter automatically configures itself for three digital ports and one analog port In this case the TOSH 4 port on the back of the digital adapter cannot be used for a fourth Toshiba phone Warning Never install telephone wiring during an electrical storm Warning Never install telephone jacks in wet locations unle...

Страница 29: ...Adapter To connect analog devices such as analog phones modems and fax machines to an analog adapter plug the analog device into the POTS 1 POTS 2 POTS 3 and POTS 4 ports in any order Warning Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Caution Use caution when installing or modifying telephone lines Tip After pluggin...

Страница 30: ... detect that a phone is connected to the TOSH 4 port all four digital ports are made available and the POTS port is not enabled Connecting the Power Connect one end of the power cord to the 5VDC inlet on the back of the adapter and the other end to a surge protector The surge protector can then be plugged into a 110V outlet The adapter is on after the power is connected Note If an adapter has alre...

Страница 31: ...sy tone 2 On the telephone enter the following password 1 2 3 The display shows only s as you enter the password You will hear a stutter dial tone to confirm that you have entered the configuration mode and the display shows CFG MAIN MENU 3 Enter each of the commands and the associated number shown in Table 3 1 given to you by the service provider followed by the pound key If you make a mistake or...

Страница 32: ...y associated with the character the position of the character on the numeric key For example 21 represents the character A and 22 represents the character B If the DNS domain is Sylantro com you would enter 11 73 93 53 21 62 81 72 63 23 63 61 The corresponding letters appear on the phone LCD as you enter the domain name The zero key 0 erases the previously entered character If the entire string is...

Страница 33: ...adapter Using the Serial Port to Configure an Adapter You can connect a terminal to the serial port on the back of the adapter to configure the adapter address using the command line interface Alternatively you can connect a PC with terminal software such as Hyperterm to the serial port for configuration purposes Your terminal must be configured as follows 9600 baud Data bits 8 Parity None Stop bi...

Страница 34: ...xxx xxx xxx config dns ip address xxx xxx xxx xxx config dns domain company com config ip tos xx optional config save Table 3 2 Description of Configuration Commands Command Description ip address IP address of the adapter netmask The netmask associated with the adapter address gateway IP address of the default gateway callagent ip address IP address of the Sylantro Control Server which is the MGC...

Страница 35: ...rol 5 101 CRITIC ECP 4 100 Flash Override 3 011 Flash 2 010 Immediate 1 001 Priority 0 000 Routine For realtime voice communications the maximum application setting of 101 5 decimal is recommended Levels 6 and 7 are normally reserved for network equipment only Delay bit 3 Valid values are 0 normal delay and 1 low delay Recommended setting is 1 Throughput bit 4 Valid values are 0 normal throughput ...

Страница 36: ...thernet switch The network connections are made using Category 5 Ethernet cables This configuration applies to any incoming broadband connection such as a DSL line or T1 E1 line from the service provider The network connection provided by the service provider should have sufficient bandwidth to support the customer data and voice requirements For more information on bandwidth requirements refer to...

Страница 37: ...pter Installation Another way to confirm that the adapter is properly configured is to go off hook on the phone connected to port 1 and listen to the dial tone If the addresses are accepted you hear normal dial tone If they are not accepted you hear a fast busy tone If you hear a fast busy tone verify the numbers given to you by the service provider and repeat Using a Telephone to Configure an Ada...

Страница 38: ... registration password extension number For example 51 1111 2222 2351 where 1111 is the tenant reg code 2222 is the registration password and 2351 is the extension number you are assigning The tenant reg code and registration password are initially supplied by your service provider If you do not know these numbers contact your service provider or use the Management Portal to assign extension numbe...

Страница 39: ...other information is entered through the serial port or a telephone the adapter boots up and registers itself with the Control Server The registration process uses SNMP as follows 1 The adapter sends an SNMP trap to the Control Server 2 The Control Server acknowledges the trap and sends the configuration as specified in the LDAP directory to the adapter 3 The Control Server sends a restart command...

Страница 40: ...status The system and Ethernet status LEDs are described in Understanding the LEDs on page 1 7 Each of the port LEDs is illuminated when the port has traffic Use the LEDs to verify system operation Event logs are generated by the adapter and sent to the Control Server The logs contain events that indicate runtime conditions such as failed diagnostics unable to read configuration file unable to sta...

Страница 41: ...process the TOSH 4 port is enabled and the adapter changes to all digital mode Diagnosing When an Analog Device is not Functioning If you have an analog device such as an analog phone modem or fax machine connected to your digital adapter and the device is not functioning perform the following tasks Check if the analog device is connected to the POTS port on the adapter Determine if the adapter is...

Страница 42: ...ver try one or more of the following Verify that the Ethernet cable is properly attached to the Ethernet port on the adapter as described in Making the Network Connections on page 3 10 Replace the Ethernet cable with a known good cable Connect the adapter to a different network jack at the customer site if one is available Repeat the adapter address assignment procedure described in Configuring th...

Страница 43: ...ght 1 7 43 18 mm Width 8 7 in 220 98 mm Depth 5 3 in 134 62 mm Height 1 7 in 43 18 mm Width 8 7 in 220 98 mm Depth 5 3 in 134 62 mm Weight 1 5 lbs 1 5 lbs Power entry dissipation 15 Watts max 15 Watts max Input voltage range 100 240 VAC 50 60Hz 100 240 VAC 50 60 Hz AC input current rating 0 5 amp 0 5 amp Airflow Convection cooling Convection cooling Operating temperature range 41 to 131 F 5 to 55 ...

Страница 44: ...00BaseT Ethernet Category 5 UTP 328 ft 100 m RJ11 cable from phone to adapter up to 1500 feet 10 100BaseT Ethernet Category 5 UTP 328 ft 100 m RJ11 cable from phone to adapter up to 1500 feet Connectors ENET port requires RJ45 connector POTS ports requires RJ11connector RS232 requires 1 8 3 5mm 3 conductor phone plug ENET port requires RJ45 connector TOSH and POTS ports require RJ11connector RS232...

Страница 45: ...ter 3 4 assigning extensions 3 11 B bandwidth requirements 2 4 C cable requirements 2 4 checklist preinstallation 2 2 configuration commands description 3 8 configuring the adapter 3 7 connecting power 3 4 telephone lines 3 2 D description of system 1 1 digital adapter mixed mode configuration 3 4 E electrical problems diagnosing 4 4 Ethernet connector pinout 3 11 diagnosing problems 4 4 status LE...

Страница 46: ...e 2 4 network 2 3 power 2 3 safety 2 4 serial cable 2 5 S safety requirements 2 4 serial cable specifications 2 5 serial port configuring with 3 7 SNMP traps sending 4 2 software features 1 2 for adapters 1 8 specifications A 1 support telephones 1 5 Sylantro Communications System introduction 1 1 system description of 1 1 specifications A 1 status LEDs 1 7 T task list for installation 2 1 telepho...

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