32
www.stryker.com
EN
0702-002-700 Rev-S
Troubleshooting
Docking Station Operation
NOTE:
See the
Neptune 2 Docking Station Instructions For Use REF 0702-014-700
and the
Docking Station Instructional Poster REF 9100-001-179
for
additional troubleshooting information.
PROBLEM
CAUSE
SOLUTION
The rover will not dock or
an error has occurred during
docking.
The docker power cord is not
connected or is loosely connected.
Make sure the docker power cord is connected securely.
The docker power switch is in the OFF
position.
Make sure the power switch is in the ON position and illuminated.
If power switch is OFF, push the power switch to the ON position. Wait
60 seconds. Dock the rover.
The docker power switch is in the ON
position, but not illuminated.
Make sure facility power is provided to the wall receptacle.
If facility power is OFF, apply facility power to the docker. Wait 60
seconds. Dock the rover.
Communication between the rover
and docker is interrupted because
the infrared communication window is
either dirty or obstructed.
Remove the dirt or debris from the rover’s infrared communication
window. See the
Cleaning
section in the
instructions for use
supplied
with the rover. Dock the rover.
Remove any obstruction from the docker’s infrared communication
windows. Make sure there are no tubes, hoses, or towels covering the
docker’s infrared communication windows. Dock the rover.
The docker is not receiving facility
water.
Make sure the water inlet hose is connected correctly and the facility
water supply valve is open. Dock the rover.
The docker requires a power reset.
Remove power, then apply power to the docker. Wait 60 seconds. Dock
the rover.
If the problem persists, the docker may
be damaged.
Contact Stryker Neptune Customer Service. See the
Contact Information
section.
Liquid prefill remains inside
each rover canister after a
cycle is complete.
The presence of prefill is normal. This
water and detergent solution (prefill)
initiates the breakdown of fluid waste
collected during the rover’s next use.
No action is required.
The docker does not dispense
detergent during the cleaning
cycle.
The bottle of detergent is empty.
Replace the bottle of the detergent. See the
Accessories
section.
The end of the detergent inlet tube is
not immersed in the detergent.
Make sure the detergent inlet tube is routed through the tube stiffener
and the end of the tube reaches the bottom of the detergent bottle.
The detergent inlet tube is not
connected securely to the detergent
inlet port of the docker.
Connect the detergent inlet tube to the detergent inlet port of the docker
securely.
If the problem persists, the docker may
be damaged.
Contact Stryker Neptune Customer Service. See the
Contact Information
section.
The rover canisters are not
clean after a cleaning cycle.
The temperature of the water supplied
to the docker is not adjusted for
optimal cleaning.
For optimal cleaning of the canisters, use a water temperature of 37.8
to 43.3 °C [100 to 110 °F]. See the
instructions for use
supplied with the
docker.
The bottle of detergent is empty.
Replace the bottle of the detergent. See the
Accessories
section and
the
instructions for use
supplied with the detergent.
An error occurs while the rover
is docked and the rover cannot
be removed from the docker.
The fluid connectors prevent the
removal of the rover from the docker.
Remove power, apply power to the docker. Wait 10 seconds.
Pull the rover away from the docker. Wait 60 seconds. Dock the rover.
If the problem persists, the fluid
connectors may be damaged.
Contact Stryker Neptune Customer Service. See the
Contact Information
section.
The rover cannot be removed
from docker.
The two rear casters are locked.
Make sure the two rear casters are unlocked. The casters do not need
to be locked when the rover is docked. Pull the rover away from the
docker.
The operator failed to acknowledge
the docking cycle is complete.
From the control panel, push the button next to the OK icon to detach
the rover from the docker.
0000016914, Rev. S Effective Date: Mar 11, 2016 9:46:10 AM
Printed Date: Feb 24, 2020 18:26:59 GMT