
30
www.stryker.com
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0702-002-700 Rev-S
Troubleshooting
Rover Operation
NOTE:
For service, contact your Stryker sales representative or call Stryker Neptune Customer Service. See the
Contact Information
section. Outside
the US, contact your nearest Stryker subsidiary.
PROBLEM
CAUSE
SOLUTION
The rover does not power up and
the power switch is in the ON
position.
Power cord is not connected or is
not connected securely.
Connect the power cord or make sure the power cord is connected
securely.
Facility power is not available or
OFF.
Make sure facility power is provided to the hospital-grade facility power
receptacle.
No vacuum pump action after the
SUCTION button is pushed.
Canisters are full and an error
occurs.
Dock the rover.
Solid or liquid material has
entered the vacuum pump.
Remove the rover from use. Contact Stryker Neptune Customer Service.
See the
Contact Information
section.
An internal fuse is blown.
Remove the rover from use. Contact Stryker Neptune Customer Service.
See the
Contact Information
section.
The rover’s fluid suction is weak
or insufficient.
Manifold is not installed correctly.
Rotate the manifold to make sure it is locked in place.
Unused manifold ports are open.
Close all unused manifold ports of each canister.
Suction tubing connection is not
secure.
Make sure all suction tubing connections are secure.
Unused suction tubing is not
clamped.
Clamp any suction tubing not in use.
Suction tubing is blocked or
damaged.
Clear or replace the suction tubing.
Suction accessory is blocked or
damaged.
Clear or replace the suction accessory.
Suction tubing is too long or has
a narrow diameter.
Use shorter length or larger diameter suction tubing.
Manifold is damaged.
Replace the manifold. See the
Accessories
section and the
instructions for
use
supplied with the manifold.
The SUCTION LIMIT SETTING
dials are adjusted too low.
Turn the SUCTION LIMIT SETTING dials to adjust suction.
Canister is full or almost full.
Relocate the manifold to the other canister.
The fluid suction filter requires
replacement.
Replace the fluid suction filter. See the
Accessories
section and the
instructions for use
supplied with the filter.
The vacuum pump or internal
sensor is damaged.
Remove the rover from use. Contact Stryker Neptune Customer Service.
See the
Contact Information
section.
The rover’s suction capability is
lost.
The vacuum pump is damaged.
Remove the rover from use. Contact Stryker Neptune Customer Service.
See the
Contact Information
section.
A serious error has occurred.
See the
Error Code Messages
section.
A filter error appears on the
control panel display.
The fluid suction filter has
exceeded its useful life.
Replace the fluid suction filter. See the
Accessories
section and the
instructions for use
supplied with the filter.
The smoke evacuator filter has
exceeded its useful life.
Replace the smoke evacuator filter. See the
Accessories
section and the
instructions for use
supplied with the filter.
The rover is releasing a strong
odor.
The fluid suction filter has
exceeded its useful life.
Replace the fluid suction filter. See the
Accessories
section and the
instructions for use
supplied with the filter.
Docker does not dispense
detergent during the cleaning
cycle.
See the
Docking Station Operation
table in the
Troubleshooting
section and
the
Error Code Messages
section.
The canisters require special
additional cleaning.
Remove the rover from use. Contact Stryker Neptune Customer Service.
See the
Contact Information
section.
0000016914, Rev. S Effective Date: Mar 11, 2016 9:46:10 AM
Printed Date: Feb 24, 2020 18:26:59 GMT