
54
A100K10805
AlphaCom XE - Installation, Configuration & Operation
If parameter 2 = 544 (i.e. 512+32), there will be no need to press the
M-key to record and the message is dispatched when pressing the
C-key. This option can be useful when using the recall function from
telephones.
1. Dial the
recall number
(e.g. 9084)
2. Record message (no M-key)
3. Press the
C-key
or hang up to dispatch the message or:
Press
-
7
(or
#
) to stop the recording and listen to the message
Press the
-
M-key
(or
*
) to restart a recording
Press
-
0
to delete the recording and cancel the operation
For two-step recall (i.e. 765 + group), the attributes are set in parameter
1 (ID) of the 765 feature code.
Simultaneous recall operations
9.3.4
Simultaneous recall operations are handled in the same way as for
regular group calls.
Several recall operations can be active at the same time as long as
there is no overlap in members of the simultaneous groups. If there is
an overlap, the second recall operation will meet a busy signal.
There is a “Max Missing Members” setting per group in AlphaPro, which
will let the second group call go through if the overlap is less than the
number of stations specified.
Disable simultaneous group calls in AlphaPro
Select
●
Exchange & System
>
System
>
Calls and Options
Disable
●
Simultaneous Group Calls
by unticking the checkbox
only one group call can be active at a time
-
Each group call can be assigned one out of four available
Setup
Priority
levels.
With Simultaneous Group Calls
A group call is canceled by a group call with higher priority if there is
●
overlap between members.
Without Simultaneous Group Calls
An ongoing group call is canceled by a group call with higher priority.
●
Hardware and software requirements
9.3.5
Hardware:
●
The recall function can be used on AMC-IP board
versions 10 and 11 (red or black PCB).
Software:
●
Recall is available from AMC software version 11
License:
●
Recall requires an Audio Messaging license.
Auto-attendant
9.4
The Auto-attendant feature provides voice guided menus for handling
incoming calls.
Play a welcome message on incoming telephone calls
●
Press a digit to re-route the call
●
If no digits are pressed, the call will be automatically re-routed 5
●
seconds after the message has finished playing
The auto-attendant feature is also available for internal calls and is not
restricted to external calls only.