US and Canada 800.683.2378, International 904.641.1666
S Series FW 3.02.02
89
TROUBLESHOOTING – MOTOR
continued
PROBLEM
POSSIBLE CAUSE
SOLUTION
Display is working, pump is not
Pump requires re-initialization
Cycle power to the pump
Failed motor
Return to factory for evaluation
Pump is in alarm or STANDBY
Clear and correct any alarm or indicated
conditions (leak detect, standby, etc.)
Pump is not in the correct mode
Ensure that pump has been programmed
for the correct input signal and that the
operating display shows the desired mode
of operation
No signal or improper signal level input
If in signal mode, confirm signal level
to the pump
being input to the pump
is correct
Input signal is not wired correctly
Confirm that the input signal is connected
to the correct wires
Pump does not alarm for
Incorrect programming or alarm
Ensure that alarm is enabled for the
given condition
condition not set up
programmed mode
Relay is incorrectly configured
Ensure relay is properly configured for NO
or NC in the program
Relay output wired incorrectly
Output relays are dry contact and do not
provide any voltage; Confirm that wiring
is correct
Operating display shows
Incorrect programming
Check that the value entered for UNITS in
incorrect units
the CONFIGURATION menu is correct
Display unit has been cycled
Press the BACK button to cycle through
available display options
Can't enter Main Menu
Forgot password
Contact the factory for password reset
Leak detect not working
Incorrect programming
Ensure that alarm is enabled for the
programmed mode
Check that leak detect bracket is
Install leak detect option; check to
installed, clips are in place, and leak
ensure that pins are clean and making
pins are making contact with pins
good contact
on case
Leak detect sensitivity was improperly
Adjust the leak detect sensitivity so that
adjusted or does not match application
the unit detects the chemical; Ensure
that the setting is such that the unit does
not activate with water if not located in a
dry location
