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ERROR HELP TEXT
- Shown below is a list of the
Error Conditions,
probable causes, and corrective
actions. Note that some of the error conditions indicate that you should contact the nearest factory
authorized service center.
"SOLDOUT"
Indicates a dispenser does not have enough product to complete a vend.
Check device.
"EMPTY"
A dispenser did not dispense in the allowed time and was not detected as
sold out. Check device.
"JAMMED"
A dispenser is jammed and unable to dispense. Check device.
"PROGRAM"
Note the device in error and contact the nearest factory service center.
"EEPROM"
EEPROM failing. Note the device in error and contact the nearest factory
service center.
"MOTOR"
Device has reported a motor error. Note the device in error and contact the
nearest factory service center.
"SENSOR"
If device in error message is a bill acceptor, clear the bill path and clean
sensors. If device in error message is a coin dispenser, contact the nearest
factory service center.
"ROM”
Note the device in error and contact the nearest factory service center.
"OUTPUT BLOCKED"
If device in error message is a bill dispenser, clear bill dispense path
(jammed bill). If device was a coin dispenser, clear the coin dispenser path.
"BILLBOX"
The bill acceptors' billbox has been removed. Replace billbox then press
reset button on EF+ module to clear error message.
"BILLBOX FULL"
The bill acceptor billbox is full.
"OVERPAY"
A dispenser has detected an overpay. Check device for debris at the output
sensor.
"FAST VEND"
The total number of bills accepted has exceeded preprogrammed limit in the
preprogrammed allowable time period. Adjust the Fast Vend Settings if
necessary.
"TAMPER"
The bill acceptor has detected a stringing attempt. Clear the bill path and
clean sensors.
"COMM"
A communication error has occurred between the EF+ and another device.
"POWER LOST"
Power was lost during a dispense. This is a "soft error" and the machine will
stay online. Check all power connections in the machine. If this error
condition occurs frequently, have the power source to the machine checked
for faulty wiring, poor grounding, etc. and add a power surge filter (same as
used for computers) to the machine.
“ILLOGICAL”
Bills accepted and/or vend settings conflict with standard operating patterns.
Common examples: No bills programmed to be accepted or revenue to be
dispensed exceeds the value of the revenue to be deposited. Check all of the
Vend Settings.
"BILL ACC. - EF"
This message is displayed if the EF+ module doesn’t see any acceptors (Bill,
Coin or Credit) in the system. Check acceptor cables and connections.
"DISPLAY COMM"
This message is displayed if the EF+ module loses communication to the
CC/Select module (LCD display module used in most Credit Card / Select
Machines.
Note – For additional troubleshooting information for each device type, see the MC owner’s manual
(8M00420) regarding detail troubleshooting and commonly asked questions.
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