Standard Change-Makers CMP-20, Руководство по эксплуатации

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1.19.5 Send Service Reports
This is a built in feature that will email the needed reports to the service department so they can help
you with your problem. The problem could be something other than an email problem. Please contact
the service department about your problem. They will not contact you upon receipt of the email. It
also helps to have a location ID entered in OTHER SETTINGS so the reports can be identified.
1.19.6 Update Network Settings
The default setting is set to “use DHCP?” YES. This means the EF+ will acquire the Ethernet settings
from the router automatically. This is the preferred method.
FOR NETWORK SPECIALIST ONLY.
Setting “use DHCP?” to NO will allow you to set the manual settings below. This method is not
supported by the Standard Change Makers technical support department.
EF+ IP address - Enter the numerical address the EF+ is supposed to use when connecting to the
Ethernet.
EF+ Subnet mask - This results in the logical division of an IP address into two fields. The network
number and host identifier.
EF+ Router address - The numerical address of the internet access device.
EF+ Primary DNS address - The numerical address of the DNS server that allows the name of a
remote machine to be resolved automatically.
EF+ Secondary DNS address - The numerical address of another DNS server that allows the name
of a remote machine to be resolved automatically. This is not always needed.
1.19.7 Quick Email Reports
Similar to the Quick Print Settings this allows the owner to force sending the reports selected in
EMAIL SETTINGS to the recipients by pressing the one (1) button at the Main Menu. After sending
is complete you will be asked if you want to clear the reports.
1.19.8 Troubleshooting email
x
If there is an EF+ Module IP address in the Configuration Report of 169.254.xxx.xxx email will
not work. The EF+ is set to automatically obtain an IP address and if you receive one of these
addresses, the EF+ cannot find a DHCP server within the network subnet.
x
You will receive a “No server Ack” if there is not an ethernet connection.
x
Check the Ethernet cable and connections to make sure they are crimped properly.
1.20 Machine Alert Settings
Pressing the number ‘2’ at the Main Menu will take you directly to the Machine Alert Settings. If you
have a PIN entered, you will have to enter the PIN to gain access. If you want an email alert for the
stacker full alerts or dispenser alerts this requires that you set up stacker full alerts and/or dispenser
alerts in EMAIL SETTINGS.