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Troubleshooting
Error Messages
If the unit ceases to operate correctly due to malfunction or
an internal system error, the ALARM indicator on the front
panel lights up red, and an error message appears on the
web menu screen.
After an error message appears, resolve the cause of the
error based on the error message and then turn the unit
back on. If the error message appears again when the unit
is turned on, contact your Sony representative.
For details about error and warning messages, refer to the
operating instructions for the HDCU5500/3500.
1) The portion in lower case letters in the above codes is one of the
following numbers.
pp: Number identifying the corresponding port.
Code
1)
Display
Description
030300
ENC1 EEPROM INITIAL ERROR
EEPROM initialization error was detected.
030400
ENC1 PROC1 INITIAL ERROR
PROC1 initialization error was detected.
030500
ENC1 PROC2 INITIAL ERROR
PROC2 initialization error was detected.
030700
SFP INITIAL ERROR
SFP+ initialization error was detected.
030800
ENC1 MEMORY1 INITIAL ERROR
MEMORY1 initialization error was detected.
030A00
ENC1 EMMC INITIAL ERROR
eMMC initialization error was detected.
110100
SYS2 FATAL ERROR
Data could not be received from SYS2 CPU in communication
between CPUs (SYS1 and SYS2).
2103pp
PORT x ENC PROC ERROR
An encoding processing error occurred on port x. Recording
may not have been performed normally.
2203pp
PORT x DEC PROC ERROR
A decoding processing error occurred on port x. Playback may
not have been performed normally.
2301ls
MDC AV WRITE ERROR1
A video/audio recording error caused by an interface problem
was detected in the internal memory.
2302ls
MDC AV WRITE ERROR2
A video/audio recording error caused by a memory problem
was detected in the internal memory.
2305ls
MDC AV READ ERROR1
A video/audio playback error caused by an interface problem
was detected in the internal memory.
2401ls
MDC INTERFACE ERROR1
Cannot communicate with the internal memory. The internal
memory cannot be used in the current state. If the error persists
every time the power is turned on, the unit or the internal
memory may have failed.
2402ls
MDC INTERFACE ERROR2
Cannot communicate with the internal memory. The internal
memory cannot be used in the current state. If the error persists
every time the power is turned on, the unit or the internal
memory may have failed.
2501ls
MDC MOUNT ERROR1
An interface error occurred when connecting the internal
memory to the system. If the error persists, salvage is required.
2601ls
MDC FILESYSTEM ERROR
An error was detected with the file system in the internal
memory. If the error persists every time the power is turned on,
the memory must be formatted.
3101pp
PORT x STOP RECORDING, MDC COND3 BAD
Recording was stopped because 100% of the swap space to
replace bad memory cells has been consumed in the internal
memory.
3102pp
PORT x STOP RECORDING, MDC FS INFO FULL
Recording was stopped and data was protected because file
system control limits have been reached in the internal
memory.
3103pp
PORT x STOP RECORDING, MDC WRITE FAIL
Recording was stopped and data was protected because an
overwrite operation occurred in the internal memory.
3104ls
MDC CANNOT REC
An error occurred in an unrecorded area in the internal memory.
3105pp
PORT x STOP RECORDING, MDC MAX LENGTH
Recording was stopped because the maximum recording time
of the port was reached.