
Power Optimizer Troubleshooting
Problem
Possible cause and troubleshooting
Pairing failed
Power optimizers are shaded.
If you connected the inverter to the monitoring
platform, retry pairing remotely (during
sunlight). Make sure to leave the inverter
ON/OFF switch ON and that S_OK appears in
the status screen.
String voltage is 0V
Power optimizer (s) output is disconnected.
Connect all power optimizer outputs.
String voltage not 0V but lower
than number of optimizers
Power optimizer(s) not connected in the string.
Connect all power optimizers
Module(s) not connected properly to power
optimizer inputs (not applicable to smart
modules).
Connect the modules to the optimizer inputs
String reverse polarity.
Check string polarity using a voltmeter and
correct if needed.
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Three Phase Inverter with Synergy Technology Installation MAN-01-00402-1.2
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Power Optimizer Troubleshooting