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Troubleshooting Communication

Troubleshooting Ethernet (LAN) Communication

The possible errors and their troubleshooting are detailed in the following table:

Error Message

Possible Cause and Troubleshooting

LAN cable disconnected

Physical connection fault. Check the cable pin-

out assignment and cable connection.

No DHCP

IP settings issue. Check the router and inverter

configuration. Consult your network IT.

Configure Static IP or set to DHCP

Gateway not responding

Ping to router failed. Check the physical

connection to the switch/ router. Check that

the link LED at the router /switch is lit

(indicating phy-link). If OK - contact your

network IT, otherwise replace the cable or

change it from cross to straight connection.

No Internet connection

Ping to google.com failed. Connect a laptop

and check for internet connection. If internet

access is unavailable, contact your IT admin or

your internet provider.

Troubleshooting RS485 Communication

If the message

RS485 Leader Not Found

appears in the Status screen, check the

connections to the leader device and fix if required.

If after follower detection the number of followers displayed for the

leader under

RS485-

Follower Detect

is lower than the actual

number of followers, refer to the following application note to

identify missing followers and troubleshoot connectivity problems:

https://www.solaredge.com/sites/default/files/troubleshooting_

undetected_RS485_devices.pdf

Appendix A: Errors and Troubleshooting

Single Phase Energy Hub Inverter with Prism Technology MAN-01-00842-1.3

Содержание RESU10H Prime Series

Страница 1: ...Installation Guide Single Phase Energy Hub Inverter with Prism Technology For North America Version 1 3...

Страница 2: ...notice You may refer to the SolarEdge web site https www solaredge com us for the most updated version All company and brand products and service names are trademarks or registered trademarks of thei...

Страница 3: ...ent does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of...

Страница 4: ...an External RSD Switch on page 45 Version 1 2 October 2021 Added reference to the SolarEdge Energy Bank installation guide in Installing the Battery Optional on page 38 Revision History 3 Single Phase...

Страница 5: ...ptimizers in Strings 26 Step 4 Verifying Proper Power Optimizer Connection 27 Chapter 3 Installing the Inverter 29 Inverter Package Contents 29 Identifying the Inverter 29 Inverter Interfaces 29 Mount...

Страница 6: ...nication with the Monitoring Platform 60 Communication Options 60 Communication Connectors 62 Removing the Inverter Cover 62 Removing the Safety Unit Cover 63 Creating an Ethernet LAN Connection 63 Ve...

Страница 7: ...note avant que les conditions requises soient totallement comprises et accomplies CAUTION Denotes a hazard It calls attention to a procedure that if not correctly performed or adhered to could result...

Страница 8: ...de l nergie stock e dans le condensateur WARNING Before operating the inverter ensure that the inverter is grounded properly This product must be connected to a grounded metal permanent wiring system...

Страница 9: ...sortie de l onduleur sont isol s de l enveloppe Ce syst me n inclut pas d isolation galvanique transformateur et devra tre install sans mise la terre du champ PV et en accord avec les articles 690 35...

Страница 10: ...la derni re fiche technique des sp cifications CAUTION HEAVY OBJECT To avoid muscle strain or back injury use proper lifting techniques and if required a lifting aid ATTENTION Objet lourd Pour viter...

Страница 11: ...arEdge inverter refer to https www solaredge com sites default files se inverter support of voltage sources pdf WARNING Before operating the system ensure that the been grounded properly AVERTISSEMENT...

Страница 12: ...le produit NOTE The battery used must be NRTL certified NOTE For battery decommissioning and disposal follow the manufacturer requirements and instructions NOTE For inverters with a nameplate up to an...

Страница 13: ...nstalled in series Each power optimizer will output around 1 Vdc when rapid shutdown is initiated Rapid shutdown time limit is 30 Sec This SolarEdge system is compatible with the Grid support interact...

Страница 14: ...he switch that includes this wording The label shall be reflective with all letters capitalized and having a minimum height of 3 8 in in white on red background Photovoltaic Rapid Shutdown System Requ...

Страница 15: ...ther system components and includes a DC Safety Switch One or multiple batteries optional DC coupled batteries designed to work with the SolarEdge system The batteries can be connected to the system o...

Страница 16: ...transformer handles the phase load balancing 200A microgrid interconnection device disconnects the house loads from the grid in case of a power outage Generator hardware support supports connection f...

Страница 17: ...d bits suitable for the surface on which the inverter and optimizers will be installed and for opening the Safety Unit drill guides Use of an impact driver is not allowed Mounting hardware stainless b...

Страница 18: ...le use a similar box that can withstand the weight of the inverter refer to the inverter weight in the specification datasheet provided with the unit has a handle system and can be closed fully Store...

Страница 19: ...se a mounting location where Power Optimizers will not be submerged in water ATTENTION Les optimiseurs de puissances sont compatibles la norme IP68 NEMA6P Choisissez le lieu de montage tel que l optim...

Страница 20: ...unsafe and could cause functionality problems such as ground faults resulting in inverter shut down To ensure mechanical and electrical compatibility of the Power Optimizer connectors with the PV pane...

Страница 21: ...xplicitement v rifier la compatibilit avec le connecteur SolarEdge Un rapport de test de tierce partie doit tre effectu par l un des laboratoires externes indiqu s ci dessous TUV VDE Bureau Veritas UL...

Страница 22: ...Power Optimizer and the inverter Extension cables can be installed between Power Optimizers only from row to row around obstacles or pathways within a row and from the end of the PV string to the inv...

Страница 23: ...d Power Optimizers connected in a PV string of panels is met If under typical conditions fewer than the minimum Power Optimizers are connected to unshaded panels add more Power Optimizers to the PV st...

Страница 24: ...ot use impact drivers for mounting the Power Optimizer Do not drill through the Power Optimizer or through the mounting holes ATTENTION Les vibrations r sultant du per age peuvent endommager l optimis...

Страница 25: ...g bracket The grounding washer should break through the anodize coating of the railing to ensure low resistive connection Apply a torque of 9 5 N m 7 lb ft Figure 2 Power Optimizer installation and gr...

Страница 26: ...wooden structure If the star washer or the plate cannot be used use the SolarEdge grounding lug purchased separately with an equipment grounding conductor according to the supplied instructions The g...

Страница 27: ...lus output connector of the panel to the Plus input connector of the Power Optimizer Connect the Minus output connector of the panel to the Minus input connector of the Power Optimizer Figure 5 S Seri...

Страница 28: ...4 Verifying Proper Power Optimizer Connection When a panel is connected to a Power Optimizer the Power Optimizer outputs a safe voltage of 1V 0 1V Therefore the total PV string voltage should equal 1...

Страница 29: ...t operating you may measure the PV string Voltage and verify correct polarity on the DC wires inside the Connection Unit For troubleshooting Power Optimizer operation problems refer to Power Optimizer...

Страница 30: ...and its Electrical Ratings Provide the serial number when contacting SolarEdge support The serial number is also required when opening a new site in the SolarEdge monitoring platform Inverter Interfa...

Страница 31: ...power When this switch is OFF the control circuitry remains powered up P Moving and releasing the switch allows viewing system information via the LEDs and performing the following functions P Positi...

Страница 32: ...ing platform Green ON the system is producing Green blinking AC is connected but the system is not producing Red ON system error Figure 7 LEDs The following table describes system performance informat...

Страница 33: ...er is OFF Safe DC OFF 0 OFF Blinking S_OK ON No S_OK OFF Inverter is OFF DC not safe Blinking Blinking S_OK ON No S_OK OFF Inverter configuration or reboot ON P ON ON ON Inverter firmware upgrade ON P...

Страница 34: ...OTE Make sure the mounting surface or structure can support the weight of the inverter CAUTION SolarEdge inverters and Power Optimizers can be installed at a minimum distance of 50 m 164 ft from the s...

Страница 35: ...raming or pole It is recommended to mount the inverter in a location protected from direct sunlight 2 To allow proper heat dissipation maintain the following minimum clearance areas between the invert...

Страница 36: ...the top and bottom of the inverter to lift the unit into place Do not lift holding the Safety Switch as it may be damaged b Lower the inverter onto the U shaped indentations as shown below Let the in...

Страница 37: ...D as required for certification The default value for electrocution protection is 30 mA and for slow rising current is 300 mA If an external RCD is required by local regulations check which type of RC...

Страница 38: ...of the external RCD The internal RCD will trip if the current is higher than the allowed current but because the internal inverter RCD automatically resets when the residual currents are low it saves...

Страница 39: ...laredge com sites default files se energy bank installation guide pdf In addition follow these guidelines Make sure the battery s circuit breaker switch is OFF Measure the necessary length between the...

Страница 40: ...n Unit cover and remove the cover CAUTION When removing the cover make sure not to damage internal components SolarEdge will not be held responsible for any components damaged as a result of incautiou...

Страница 41: ...rcuit breaker on the distribution panel 2 Strip 2 5 60 mm of the external cable insulation and strip 0 6 15 mm of the internal wire insulation Figure 13 Insulation Stripping AC Cable 3 Pass the AC cab...

Страница 42: ...rent lengths Therefore they do not need to have the same number of power optimizers as long as the length of each string is within the permitted range To connect to DC strings 1 Strip 5 16 8 mm of the...

Страница 43: ...tion for LG Chem batteries only 24 AWG 16 24 AWG 600V insulated or CAT6 To connect communication for LG Chem batteries only 1 Connect the communication cable to the battery s RS485 connector as shown...

Страница 44: ...NING Make sure to connect the cables at correct polarity Connecting the cables at reverse polarity may result in damage to the inverter or battery Figure 17 Battery DC cable connection to the inverter...

Страница 45: ...ation cable through one of the gland openings 5 Remove the 7 pin connector from the port labeled Backup Interface on the communication board 6 Connect the communication cable wires to the 7 pin connec...

Страница 46: ...1 the Modbus protocol 8 Close Communication Gland 2 to a torque of 50 in lbs Connecting an External RSD Switch In accordance with regulation requirements an external rapid shutdown switch must be inst...

Страница 47: ...s from the external RSD switch through Communication Gland 2 3 Connect the positive wire to the Safety Switch and the negative wire to the RSD port on the Backup Interface connector To connect an exte...

Страница 48: ...he Backup Interface connector 4 If necessary connect additional Follower inverters in the same manner Installing the 9V Battery A 9V battery is supplied with the inverter to enable the inverter to sta...

Страница 49: ...Hub inverter If a battery and Backup Interface are installed the AC output from the additional inverters must be connected to the Backup Interface Use a circuit breaker CB UPG xx 01 purchasable from...

Страница 50: ...1 In the HD Wave inverter connect one end of the communication cable to the RS485 1 connector on the communication board For more information refer to the HD Wave inverter Installation Guide 2 Pass th...

Страница 51: ...r communication options refer to Setting Up Communication with the Monitoring Platform on page 60 Before arriving at the site download SolarEdge SetApp application to your mobile device from Apple App...

Страница 52: ...configuring the inverter settings Menus may vary in your application depending on your system type To access the Commissioning screen Do one of the following During first time installation Upon activa...

Страница 53: ...is ON the Power Optimizers start producing power and the inverter starts converting AC WARNING When you turn ON the inverter ON OFF P switch the DC cables carry a high Voltage and the Power Optimizers...

Страница 54: ...sites default files export_limitation_application_note_ NA pdf For P Q diagram refer to https www solaredge com sites default files application_ note_p_q_diagram_of_se_inverters_en_and_na pdf NOTE Sol...

Страница 55: ...p communication with the Energy Meter If you are setting up communication with the meter before the battery first perform Steps 1 3 above After that proceed with the steps below If the Backup Interfac...

Страница 56: ...cables between the battery and inverter are properly connected Discharge failed Check that the power and communication cables between the battery and inverter are properly connected Communication Che...

Страница 57: ...enabled for on grid only application if backup is not needed To start using StorEdge applications you first need to enable the Backup Configuration functionality disabled by default If Backup Configur...

Страница 58: ...ding up to date information viewed in a physical or logical view Logical Layout Shows a schematic tree layout of the components in the system such as inverters Power Optimizers PV arrays panels meters...

Страница 59: ...with the PV array layout to the monitoring platform For more information refer to https www solaredge com products installer tools designer Mapper Application Use the Mapper smart phone application t...

Страница 60: ...ot yet signed up go to https monitoring solaredge com solaredge web p createSelfNewInstaller 2 Fill out all required information in the screen which includes information about your installation as wel...

Страница 61: ...turnd OFF and the AC is turned OFF When configuring the communication parameters make sure that the ON OFF P switch on the is OFF and the AC is turned ON ATTENTION Lors de la connexion des c bles de...

Страница 62: ...he data plan used to the monitoring platform The Cellular Plug in is provided with a user manual which should be reviewed prior to connection Refer to https www solaredge com sites default files se ce...

Страница 63: ...nnected to the communication board for optional wireless connection Figure 22 Communication board connectors Removing the Inverter Cover To remove the inverter cover 1 Switch off the AC circuit breake...

Страница 64: ...er Release the four Allen screws and remove the cover CAUTION When removing the DC Safety Unit cover make sure not to damage the internal components SolarEdge will not be held responsible for any comp...

Страница 65: ...1 Remove the invertercover as described above 2 Open Communication Gland 1 CAUTION The gland includes a rubber waterproof fitting which should be used to ensure proper sealing ATTENTION Le cote inter...

Страница 66: ...s communication board or if using a spool of cable connect as follows a Insert the cable through the gland b Remove the cable s external insulation using a crimping tool or cable cutter and expose ei...

Страница 67: ...configure it to enable the connection to the following address Destination Address prodssl solaredge com TCP Port 443 for incoming and outgoing data 10 Verify the connection as described in Verifying...

Страница 68: ...he methods described below To identify the error type using the inverter LEDs 1 Move the ON OFF P switch to P position for 2 seconds and release it 2 Observe the LED lights and use the following table...

Страница 69: ...de the green LED on the Backup Interface is continuously ON The inverter does not turn on External shutdown is on If an external shutdown switch is installed make sure it is in the ON position If no e...

Страница 70: ...ble or change it from cross to straight connection No Internet connection Ping to google com failed Connect a laptop and check for internet connection If internet access is unavailable contact your IT...

Страница 71: ...Pairing failed Power Optimizers are shaded If you connected the inverter to the monitoring platform retry pairing remotely during sunlight Make sure to leave the inverter ON OFF P switch ON and that...

Страница 72: ...ptimizer not applicable to smart panels Verify that only Power Optimizers are connected in the PV string and that no panel outputs are connected without a Power Optimizer If the problem persists proce...

Страница 73: ...240V 5000 208V 7600 10000 11400 240V 10000 208V W Maximum AC Power Output 3000 3800 240V 3300 208V 6000 240V 5000 208V 7600 10000 11400 240V 10000 208V W AC Frequency Range min nom max 59 3 60 60 5 2...

Страница 74: ...THD 3 Power Factor 1 adjustable 0 85 to 0 85 Utility Monitoring IslandingProtection Country ConfigurableThresholds Yes Charge Battery from AC if allowed Yes Typical Nighttime Power Consumption 2 5 W...

Страница 75: ...Operation 12 5 16 25 32 42 43 A 32 43 GFDI 1 A THD 5 OUTPUT SMART EV CHARGER AC Rated AC Power 9600 W AC Output Voltage Range 211 264 Vac On Grid AC Frequency Range min nom max 59 3 60 60 5 Hz 1 Rate...

Страница 76: ...tion 600k Sensitivity INPUT DC PV Maximum DC Power 240V 6000 7600 12000 15200 22000 22800 W 15200 22800 Maximum DC Power 208V 6600 10000 20000 W Maximum Input Current 1 240V 8 5 10 5 16 5 20 27 31 Adc...

Страница 77: ...erface purchased separately for service up to 200A Up to 3 inverters EV Charging Direct connection to Smart EV charger ADDITIONAL FEATURES 1 The part numbers SExxxxH USxMxxxxx only support the SolarEd...

Страница 78: ...g to NEC 2014 NEC 2017 and NEC 2020 690 12 STANDARD COMPLIANCE Safety UL1741 UL1741 SA UL1741 PCS UL1699B UL1998 UL9540 CSA 22 2 Grid Connection Standards IEEE1547 Rule 21 Rule 14H Emissions FCC part...

Страница 79: ...x 174 Weight with Connection Unit 26 11 8 26 11 8 30 2 13 7 lb kg 30 2 13 7 Noise 25 25 25 50 dBA 50 Cooling Natural Convection Operating Temperature Range 40 to 140 40 to 60 1 F C Protection Rating...

Страница 80: ...indicated on the SetApp mobile application on the monitoring platform or by the LEDs if there is such an indication System configuration information including the type and number of panels connected a...

Страница 81: ......

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