54
18 Guarantee
The guarantee term shall begin upon SIMEX s.r.l.’s receipt of the test sheet
(appended to this manual), which must be completed by the installer and returned to
Simex within 15 days of delivery of the product.
SIMEX guarantees its official dealers (who pass on the guarantee to the purchaser, i.e. the first owner) that
every item of Simex equipment is free of manufacturing flaws (including assembly hardware) for twelve
months as of the date of shipping to the first purchaser.
During the guarantee period, the SIMEX authorised dealer or any other authorised service centre, will repair
or replace, solely in accordance with SIMEX’s instructions, any part found to be faulty as a result of a
manufacturing flaw or defect. SIMEX’s duties are limited to:
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supplying the parts needing replacement, free of charge;
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supplying labour for the replacement and/or repair of the part, as stated in the SIMEX Labour Rates.
SIMEX is entitled to accept or reject any guarantee claim following inspection of the faulty part, or any other
item it may deem appropriate to inspect, even if a prior guarantee has been granted.
Exclusions from the guarantee
The following items are NOT covered by the SIMEX guarantee:
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carriage, for both new parts shipped and the parts claimed as faulty that are returned for checks;
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labour other than that envisaged by Simex in its Labour Rates; fitting/removing the SIMEX equipment
on/from the prime mover;
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call-out work: travel expenses of all kinds;
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“machine standstill”, penalties for work not done due to breakdowns of any kind, as well as ensuing
loss of earnings, replacement machinery, commercial damage, etc…;
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damage caused by use of SIMEX equipment when in an apparently or initially faulty state.
The owner of the SIMEX equipment must inform the SIMEX dealer concerned of the fault as soon as it
appears and accept reasonable times for the transportation, repair or replacement of the faulty part.
The guarantee covering SIMEX equipment is forfeited (before the 12 month expiry) in the following events:
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the equipment has undergone alterations, tampering or changes of any kind;
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the routine maintenance has not been carried out, either in part or in whole;
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the machine has been run badly;
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the equipment has been mounted on prime movers other than those specified upon delivery;
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the equipment is used in ways other than that specified in the Use and Maintenance manual and/or is
put to other uses than those intended;
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worn parts have been repaired or replaced with non-original parts;
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the equipment has been involved in accidents attributable to external causes; it has been misused or
dropped; the hoses or cables have been subjected to abnormal stresses, etc;
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the payment terms have not been met.
All parts subject to wear (teeth, drums, wheels, skids, turbines, friction parts, etc…) and the electrical
components (solenoids, cables, switches, electric pumps, etc…) are excluded from the guarantee.
SIMEX cannot be held responsible for damage/injury to and accidents involving people or things caused by
anyone in possession of SIMEX equipment.
SIMEX refuses to admit any form of guarantee not provided for expressly herein. No agent, dealer,
representative is authorised to offer the above guarantees in SIMEX’s name.
When submitting a guarantee claim, always remember to quote:
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model
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serial number
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purchase date
-
dealer
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owner
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