Problems
TP17 / TPM
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© SIKA • Ba_TP17-TPM_en • 01/2016
7.1
Return shipment to the manufacturer
Contact SIKA’s department “Sales” when you have a defective calibrator within or outside the
warranty to arrange the shipping of the calibrator.
Due to legal requirements placed on environmental protection and occupational safety and
health and to maintain the health and safety of our employees, all units returned to SIKA for
repair must be free of toxins and hazardous substances. That also applies to cavities in the
devices. If necessary, the customer must neutralise or purge the unit before return to SIKA.
Costs incurred due to inadequate cleaning of the device and possible costs for disposal
and/or personal injuries will be billed to the operating company.
WARNING! Risk of injury due to insufficient cleaning!
The operating company is responsible for all damages and harm of any kind, in
particular physical injuries (e.g. caustic burns or toxic contaminations), decontamination
measures, disposal etc. that can be attributed to insufficient cleaning of the measuring
instrument.
Comply with the instructions below before returning the unit.
The following measures must be taken before you send the unit to SIKA for repair:
Clean the device thoroughly. This is of extreme importance if the medium is hazardous to
health, i.e. caustic, toxic, carcinogenic or radioactive etc.
Remove all residues of the media and pay special attention to sealing grooves and slits.
Attach a note describing the malfunction, state the application field and the
chemical/physical properties of the media.
Please follow the instructions on the procedure for sending returns which are on our
website (
www.sika.net/en/services/return-of-products-rma.html
) and please specify a
point of contact in case our service department has any questions.
The customer must confirm that the measures were taken by filling out the declaration of
decontamination. It can be found on our website as a download:
www.sika.net/images/RMA/Formular_Warenruecksendung.pdf
