47
TROUBLESHOOTING
ENGLISH
Symptoms
Possible Causes / Solutions
Trouble connecting
appliance and
smartphone to Wi-Fi
network
•
The password for the Wi-Fi network was entered incorrectly.
- Delete your home Wi-Fi network and begin the registration process again.
•
Mobile data for your smartphone is turned on.
- Turn off the Mobile data on your smartphone before registering the appliance.
•
The wireless network name (SSID) is set incorrectly.
- The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
•
The router frequency is not 2.4 GHz.
- Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router manufacturer.
•
The distance between the appliance and the router is too far.
- If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
Water pools in the
bottom of the oven
during or after steam
cooking.
•
During steam cooking, the water in the tank is transferred to the bottom of the
oven. It is normal for water to fill the bottom of the oven during or after the Steam
mode.
•
If the water leaves mineral deposits on the oven bottom, remove the deposits
with a cloth or sponge soaked in vinegar.
White residue appears
on the oven bottom
after steam cooking.
•
Using hard water in the tank can result in hard water scale on the oven bottom.
•
To remove mineral deposits that remain on the oven bottom, use a cloth or
sponge soaked in vinegar or a weak citric acid solution.
If the fault cannot be rectified by the above measures, contact the Lg service centre
NOTE
If faulty, the appliance must not be used. If a fault occurs, the appliance must be isolated by removing the
mains plug or switched off by removing the fuse or turning off the circuit breaker in the house fuse box.
The appliance must only be repaired by a specially trained and qualified electrical professional. Repairs carried
out improperly may result in considerable damage.
CAUTION
•
Repairs to the appliance must be carried out by a specially licensed technician only! Considerable danger
may result from incorrect repairs.
•
Do not use the appliance if damaged. In the event of a fault or failure, switch off at the mains. In the event
of a fault, visits by technicians from Customer Service or dealers may not be covered by the warranty if
the cause of failure is the result of abnormal customer use.