45
TROUBLESHOOTING
ENGLISH
TROUBLEShOOTINg
FAQs
Operation
Will the microwave oven be damaged if it operates
empty?
Yes. Never operate the oven empty.
Does microwave energy pass through the viewing
screen in the door?
No. The metal screen bounces the energy back to
the oven cavity. The holes (or ports) allow only light to
pass through. They do not let microwave energy pass
through.
Can my microwave oven be damaged if food is
cooked for too long?
Like any other cooking appliance, it is possible to
overcook food to the point that the food creates
smoke and even possibly fire, and damage to the
inside of the oven. It is always best to be near the
oven while you are cooking.
I've plugged the oven in and it does not work
properly. What is wrong?
The microcomputer controlling your oven may
temporarily become scrambled and fail to function
as programmed when you plug the oven in for the
first time or when power resumes after a power
interruption. Unplug the oven from the 230 V
household outlet and then plug it back in to reset the
microcomputer.
Is it possible to pop popcorn in a microwave
oven?
Yes, if using one of the two methods described below:
(1) microwave-popping devices designed specifically
for microwave cooking
(2) pre-packaged commercial microwave popcorn that
specifies the cook time and power output needed.
Follow exact directions given by each manufacturer
for its popcorn popping product and do not leave the
oven unattended while the corn is being popped. If
corn fails to pop after the suggested time, discontinue
cooking. Overcooking could result in an oven fire.
CAUTION
Never use a brown paper bag for popping corn or
attempt to pop leftover kernels.
Why is a standing time recommended after
microwave cooking time is over?
Standing time allows foods to continue cooking
evenly for a few minutes after the actual microwave
oven cooking cycle. The amount of standing time
depends upon the density of the foods.
Why is additional time required for cooking food
stored in the refrigerator?
As in conventional cooking, the initial temperature of
food affects total cooking time. You need more time to
cook food taken out of a refrigerator than for food at
room temperature.
Is it normal to hear a clicking noise coming from
the back of my oven when I am using it?
Your new oven is designed to maintain a tighter
control over your oven’s temperature. You may hear
your oven’s heating elements click on and off more
frequently on your new oven. This is NORMAL.
During convection cooking the fan stops when I
open the door. Is that normal?
Yes, this is normal. When the door is opened, the
convection fan will stop until the door is closed.
Why aren't the function buttons working?
Make sure that the oven is not in Child Lock mode.
The lock will show in the display if Child Lock is
activated. To deactivate Child Lock, tap display to
see the unlock popup. Press UNLOCK for 3 seconds
to cancel the child lock function. The lock icon will
disappear from the upper right in the display.
My oven is still dirty after running the Speed
Clean cycle. What else should I do?
The Speed Clean cycle only helps to loosen light soil
in your oven to assist in hand-cleaning of your oven.
It does not automatically remove all soils after the
cycle. Some scrubbing of your oven is required after
running the Speed Clean cycle.
I tried scrubbing my oven after running Speed
Clean, but some soils still remain. What can I do?
The Speed Clean feature works best when the soil is
fully soaked and submerged in water before running
the cycle and during hand-cleaning. If soil is not
sufficiently soaked in water, it can negatively affect
the cleaning performance. Repeat the Speed Clean
process using sufficient water. Sugar-based and
certain greasy soil is especially hard to clean.