8KS
8KBS
8 Maintenance and service
Version 08/2012, Rev. 1.6 of 04/02/2014 • sb
67
Translation of the original operating manual
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8.4 Return of defective parts
Although we exercise great care during the production of our products, it
may be necessary to return a unit or accessory to the manufacturer.
In order to ensure the quick and economical processing of returns of
centrifuges, spare parts, or accessories, we require complete and extensive
information concerning the process. Please fill in the following forms
completely, sign them, enclose them with the return package, and send
them together with the product to:
Sigma Laborzentrifugen GmbH
An der Unteren Söse 50
37520 Osterode (Germany)
1. Declaration of decontamination
As a certified company and due to the legal regulations for the
protection of our employees and of the environment, we are obliged to
certify the harmlessness of all incoming goods. For this purpose, we
require a declaration of decontamination.
• The form must be filled in completely and signed by authorised and
specialised personnel only.
• Affix the original form in a clearly visible manner to the outside of the
packaging.
NOTE
If no such declaration is enclosed in the return package, we will perform
the decontamination at your expense!
2. Form for the return of defective parts
This form is for the product-related data. They facilitate the assignment,
and they enable the quick processing of the return. If several parts are
returned together in one packaging, please enclose a separate problem
description for every defective part.
• A detailed problem description is necessary in order to perform the
repair quickly and economically.
NOTE
If the form does not include a description of the malfunction, neither a
refund nor a credit note can be issued. In this case, we reserve the right to
return the parts to you at your expense.
• Please note on the form if you would like to receive a cost estimate.
Cost estimates are only prepared upon request and against charge.
If an order is placed, these charges will be offset.
NOTE
The unit must be packaged in a transport-safe manner. Please use the
original packaging, if at all possible.
If the product is dispatched to us in unsuitable packaging, you will be
charged the cost for returning it to you in new packaging.
The forms can be downloaded online from
www.sigma-zentrifugen.de [Service Area].
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