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Reference Manual
Chapter
6
IVC-2D
©
SICK AG • Advanced Industrial Sensors • www.sick.com • All rights reserved
241
Troubleshooting
Device shows
error and cannot
be connected to.
Restarting the
device does not
help.
If a program stored in bank 0 in the flash memory is malfunctioning,
for example not being compatible with new firmware, that program will
stop with an error, making it impossible to connect to the device.
Restarting the device will not help, since program 0 is automatically
started when the device is powered up.
Solution
1.
Connect a high input signal (supply voltage) to pin 8 on the IVC-
2D RS485 connector, and restart the device.
The device should now start without running the program in
bank 0.
2.
Connect to the device and delete the program in bank 0.
Connecting to a
device results in
a lot of error
messages.
Sometimes the
PC will crash
Make sure that the device is not used from any other PC.
Only one PC at a time can be connected to a device, for viewing live
images or editing programs.
PLC communi-
cation fails
The communication between the device and a PLC can be disturbed if
there is a lot of traffic on the network. Try the following:
•
Use a separate network for the PLC communication, or at le-
ast try to isolate the PLC-IVC network from the rest of the
network environment.
•
Do not run the device with F6 from IVC Studio. In this mode,
there is a lot of communication between the device and IVC
Studio, e.g. images, and this may disturb the PLC communica-
tion. Try to start the device in standalone-mode instead
(Choose
Start Program
from the context menu in the Device
list).
Function LED is
flashing Red,
Green, Yellow
and the camera
cannot be
accessed
If the initialization of the Flash File System (FFS) fails when the camera
is powered up, the camera stops and signals an error. In this situation
there are two options:
1.
Restart the camera by cycling the power off and on. If the
problem with the FFS initialization was intermittent, the came-
ra will now start normally.
2.
Apply 24V to the digital input In3. This will force a complete
formatting of the FFS, and all user specific information (e.g.
IP-configuration settings, programs and data blocks) will be
lost. After the formatting of the FFS, the camera will restart
automatically. Note that the calibration files for the IVC-3D
camera will also be lost. These files can be requested from
tech support by referring to the serial number of the camera.
If none of the above suggestions work, the camera must be sent to
repair, as the flash is permanently damaged.
Note that it is only in this flash error state, indicated by the LED color
switching, that the flash will be erased by setting In3 high. The normal
function of In3 remains, i.e. setting it high at power-up by-passes the
starting of program in flash position 0.