Chapter
6
Reference Manual
IVC-2D
240
©
SICK AG • Advanced Industrial Sensors • www.sick.com • All rights reserved
Troubleshooting
6
Troubleshooting
This section contains information that may be helpful when troubleshooting problems with
the IVC camera.
If it is not possible to solve the problem using the information in this section, please con-
tact technical support in your SICK sales subsidiary. Ask your SICK sales representative for
guidance if needed.
When reporting a trouble, please write a trouble report as described at the end of this
section. The purpose of the trouble report is to shorten the response time and enable
more qualified support.
If technical support cannot assist, it may be necessary to send the camera in for repair. In
this case, the same type of trouble report information should be attached.
6.1
Connecting to Devices
No devices in
the device list.
Only a few
devices are
listed, and
everyone show
error.
A firewall may be blocking all or some of the communication between
the device and IVC Studio.
If the PC has multiple network connections (for example has two
Ethernet cards, or is also equipped with wireless network) IVC may be
using the wrong network.
Solutions
Try the following:
•
Check network connections.
The PC must be connected to the device either through a switch
or directly with a crossover cable. The IVC devices do not support
wireless connections or connections through a hub.
•
Choose
Options
Æ
Configuration
Æ
Ethernet Devices
, and check
that the IP address shown in the dialog box (
Local IP = ...
) is cor-
rect.
If the address is wrong, choose the correct IP address from the
Local IP
field if possible, or check the network settings on the PC.
•
In
the
IVC Studio Configuration
dialog box, click
Ethernet Device
Configuration
.
If the devices are not in the list of connected devices, check the
network settings on the PC.
•
If you know the IP address of the device, open a command
prompt (
Start
Æ
Programs
Æ
Accessories
Æ
Command Prompt
), and
type the following command:
ping <IP address>
where
<IP address>
is replaced with the IP address of the
device. If the device does not reply there may be something
wrong with the network configuration.
•
Disable the firewall on the PC, or create an exception for IVC
Studio.
No live image
from IVC-2D
A firewall may be blocking all or some of the communication between
the device and IVC Studio.
Solution
Disable the firewall on the PC, or create an exception for IVC Studio.