8
Using Windows Direct Function
s
4
Connection to Peripherals
If the Windows Direct Function does not Work Well
If the Windows Direct Function does not work well, check the following points.
If the problem continues, contact an authorized Shimadzu representative.
Q1
I have set the Windows Direct Function, but it does not work!
A1
Check the communication cable type (the Shimadzu’s genuine parts or a commercial cable)
and check its connection status.
If you are using a USB-to-serial port converter, the COM number may have been set to a
number greater than 4. Change the COM number to a usable number (COM1 to COM4) using
the serial key device. For further information on the COM number check and modification,
refer to our Web site (
http://www.shimadzu.com/products/balance/index.html
).
The USB-to-serial port converter driver may have failed to set up correctly. Uninstall the
driver first, and then reinstall it on the PC.
The notebook may have been set to disable the RS-232C port for power saving. Be sure to
enable the RS-232C port before this setup.
Communications with other applications and PCs via a LAN may interfere with the serial key
device settings. Try using WindowsDirect communication without using the LAN.
The moisture analyzer may not operate normally in certain environments with Windows XP.
In that case, optional tools may be required.
For further information, refer to our Web site
(
http://www.shimadzu.com/products/balance/index.html
).
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Q2
When I restart the PC, the Windows Direct Function does not work!
A
Some PCs may not recognize the serial key device settings during startup. For further
information on solutions, refer to our Web site (
http://www.shimadzu.com/products/balance/
index.html
).
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Q3
I want to use the Windows Direct Function on the Windows Vista or Windows 7 system!
A
The serial key device setup window, required for Windows Direct Function setting, is not
displayed when the PC is running on the Windows Vista or 7 OS. You can download an
alternate serial key device tool from our Web site (
http://www.shimadzu.com/products/
balance/index.html
). Install the downloaded tool on your PC. For further information on the
setup procedure, refer to our Web site (
http://www.shimadzu.com/products/balance/index.
html
).
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Q4
garbled data is entered in the PC!
A
The Windows Direct Function is not set on the moisture analyzer or on the PC. See
"Enable
the Windows Direct Function" (
^
P. 79)
and set up this function.
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Q5
When I enter data in the Excel, the cursor does not move into the next cell!
A5
Disable the 2 byte characters conversion function of the Windows system.
In Excel, select [Options] from the [Tools] menu, and click the [Edit] tab in the [Options]
dialog box. Then, make sure the [Move selection after Enter] box is checked (it is OK if
moved to another cell).
Check the entry data in another application (such as the Notepad).
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Q6
the PC operation sometimes becomes unstable.
A6
When the processing speed of the PC is insufficient, it may malfunction. Set the interval of
data transmission from the moisture analyzer longer.
When the moisture analyzer is sending data to the PC, do not touch its keyboard and mouse.
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