English - 67
English - 66
Problem
Cause
Action
Turntable
While turning, the
turntable comes
out of place or
stops turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and
then try again.
The turn table
drags while
turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large
and touches the inside
of the microwave.
Adjust the amount of food
and do not use containers
that are too large.
The turn table
rattles while
turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue
stuck to the bottom of the
oven.
Grill
Smoke comes out
during operation.
During initial operation,
smoke may come from
the heating elements
when you first use the
oven.
This is not a malfunction,
and if you run the oven 2-3
times, it should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
Food is too close to the
grill.
Put the food a suitable
distance away while cooking.
Food is not properly
prepared and/or
arranged.
Make sure food is properly
prepared and arranged.
Problem
Cause
Action
Oven
The oven does
not heat.
The door is open.
Close the door and try again.
Smoke comes
out during
preheating.
During initial operation,
smoke may come from
the heating elements
when you first use the
oven.
This is not a malfunction,
and if you run the oven
2-3 times, it should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
There is a burning
or plastic smell
when using the
oven.
Plastic or non heat-
resistant cookware is
used.
Use glass cookware suitable
for high temperatures.
There is a bad
smell coming
from inside the
oven.
Food residue or plastic
has melted and stuck to
the interior.
Use the steam function and
then wipe with a dry cloth.
You can put a lemon slice
inside and run the oven
to remove the odour more
quickly.
The oven does
not cook properly.
The oven door is
frequently opened
during cooking.
If you open the door often,
the interior temperature will
be lowered and this may
affect the results of your
cooking.
The oven controls are
not correctly set.
Correctly set the oven
controls and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size
of cookware is used.
Use suitable cookware with
flat bottoms.
Problem
Cause
Action
Steam
I can hear water
boiling during
Vapour cooking
Water is heated using
the steam heater.
This is not an oven
malfunction.
There is an
unusual sound
when I stop
Vapour cooking.
Water is being removed
from inside the steam
heater after Vapour
cooking has finished.
This is not an oven
malfunction.
Steam does not
come out.
The water supply tank
is not installed.
Make sure the water supply
tank is correctly installed.
There is no water in the
water supply tank.
Fill the tank with water and
try again.
InformatIon coDEs
Code
Description
Action
C-20
Temperature
sensor is needed to
check.
Press the
stop/cancel
button and operate
again. If it occurs again, turn off the
microwave oven over 30 seconds and try
setting again.
If it appears again, call your local
SAMSUNG Customer Care Centre.
C-21
Temperature sensor
detect higher
temperature than
setting temperature.
Turn off the microwave oven for cooling
the product and then try setting again.
If it appears again, call your local
SAMSUNG Customer Care Centre.
C-d0
Control buttons
are pressed over
10 seconds.
Clean the keys and check if there is water
on the surface around key. If it occurs
again, turn off the microwave oven over
30 seconds and try setting again. If it
appears again, call your local SAMSUNG
Customer Care Centre.
For any codes not listed above, or if the suggested solution does not
solve the problem, contact your local SAMSUNG Customer Care Centre.
CE1041DSB2_TL_DE68-04429A-01_EN.indd 66
2016-02-22 �� 6:06:54
