-76-
8-6
Warranty Service
The purpose of the following section is to provide
specific instructions to the user of the
VM10
drive regarding warranty administration and how
to obtain assistance on both in-warranty and out-
of-warranty equipment.
If assistance is required to determine warranty
status, call:
Saftronics
, Inc.
Technical Support
941-693-7200
WARRANTY COVERAGE
Warranty period is 12 months after installation or
18 months after shipment
which ever occurs
first.
However, the guarantee will not apply in the fol-
lowing cases, even if the guarantee term has not
expired:
1. Damage was caused by incorrect use or inap-
propriate repair or modification.
2. The product was used in an environment out-
side the standard specified range.
3. Damage was caused by dropping the product
after purchase or occurred during transporta-
tion.
4. Damage was caused by an earthquake, fire,
flooding, lightning, abnormal voltage or other
natural calamities and secondary disasters
Before calling the number at left to determine
warranty status, the drive serial number will be
required. This is located on the drive nameplate.
If the drive is still under warranty, further infor-
mation will be required per the "in Warranty
Failure Checklist" shown on following page of
this instruction Book.
OUT-OF WARRANTY PROCEDURES
When the defect has been identified, contact
your local Authorized Distributor
to order
replacement unit.
