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Rockwell Automation Publication 2715P-UM001C-EN-P - March 2019

Chapter 7

Troubleshooting

Insert a USB drive or SD card into a slot on the terminal.

Tap Export.

The troubleshooting log is exported and the date a time of the last export is
displayed next to the Export button.

To close the window, tap X.

Your technical support contact at Rockwell Automation can provide you with
information on where to send the profile.

ATTENTION:

Do not remove the USB drive or SD card before the import operation is

complete. Otherwise, the USB drive or SD card can become corrupt.

Содержание Allen-Bradley PanelView 5510 Series

Страница 1: ...B 2715P T7CD 2715P T7CD B 2715P T7WD 2715P T7WD B 2715P T9WD 2715P T9WD B 2715P B10CD 2715P B10CD B 2715P T10CD 2715P T10CD B 2715P T12WD 2715P T12WD B 2715P B15CD 2715P B15CD B 2715P T15CD 2715P T15C...

Страница 2: ...nformation circuits equipment or software described in this manual Reproduction of the contents of this manual in whole or in part without written permission of Rockwell Automation Inc is prohibited T...

Страница 3: ...nstall the PanelView 5510 Terminal Installation Precautions 20 Environment and Enclosure Information 20 Wiring and Safety Guidelines 21 Outdoor Installation Recommendations 21 North American Hazardous...

Страница 4: ...6 Configure the Display Screen Saver 57 Calibrate the Touch Screen 58 Disable Downloads to the Terminal 60 Change the HMI Device Name 61 View the Firmware Revision 62 Display Terminal Diagnostics 63 E...

Страница 5: ...Indicators 94 View Diagnostic Information for the Configured Controller 95 Troubleshooting Profiles 95 Import a Troubleshooting Profile 96 Export a Troubleshooting Log 97 Terminal Does Not Start Up 9...

Страница 6: ...6 Rockwell Automation Publication 2715P UM001C EN P March 2019 Table of Contents Notes...

Страница 7: ...d use the terminal See Initial Startup on page 37 Topic Page Converted content in Package Contents section into a table 7 Increased the maximum number of Logix based alarms to 4 000 11 Added footnotes...

Страница 8: ...site http www rockwellautomation com global about us contact contact page Please include Open Source as part of the request text Product Firmware and Release Notes Product firmware and release notes a...

Страница 9: ...to store handle install and dispose of lithium batteries Industrial Ethernet Media Brochure publication 1585 BR001 Provides general guidelines about Ethernet networking and connectivity EtherNet IP E...

Страница 10: ...10 Rockwell Automation Publication 2715P UM001C EN P March 2019 Preface Notes...

Страница 11: ...vel Ring DLR linear or star network topologies High speed human machine interface HMI button control and easily configured navigation menu Topic Page Topic Page About the PanelView 5510Terminals 11 Ty...

Страница 12: ...a keypad and function keys providing additional operator input options 6 5 in touch or touch with keypad 7 in wide screen with touch 9 in wide screen with touch 10 4 in touch or touch with keypad 12 1...

Страница 13: ...eypad Item Feature Description 1 Navigation button Opens the navigation menu at the bottom of a screen and displays the contents of a project The menu allows screen navigation and device configuration...

Страница 14: ...target on the HMI screen for several seconds For a list of actions you can perform by using touch gestures see the View Designer help Studio 5000 Environment Use the Studio 5000 environment to create...

Страница 15: ...tion Studio 5000 Logix Designer projects are stored as ACD files that can be downloaded to the controller 4 ACD file An Automation Controller Database ACD file An ACD file is a Logix Designer project...

Страница 16: ...tar network topologies are supported See these topics for examples Device Level Ring Network Topology on page 35 Linear Network Topology on page 36 Star Network Topology on page 37 Catalog Number Expl...

Страница 17: ...Yes 1 GB 1 GB 2715P T7WD 2715P T7WD B 7 in wide WVGATFT Color 5 3 800 x 480 2715P T9WD 2715P T9WD B 9 in wide 2715P T10CD 2715P T10CD B 2715P B10CD 2715P B10CD B 10 4 in SVGATFT Color 4 3 800 x 600 27...

Страница 18: ...N rail power supply 24 28V DC output voltage 95W 1 1606 XLP100E DIN rail power supply 24 28V DC output voltage 100W 1 2711P RSACDIN DIN rail power supply AC to DC 100 250V AC 50 60 Hz 1 2711P RTBDSP 3...

Страница 19: ...Panel Cutout Dimensions 26 Product Dimensions 27 Prepare for Panel Mounting 28 Mount theTerminal in a Panel 31 Remove and Replace the DC PowerTerminal Block 34 Connect to DC Power 35 Connect to a Net...

Страница 20: ...tic Conformity Registration as business equipment A not home equipment Sellers or users are required to take caution in this regard A Thisequipmentissuppliedasopen typeequipment Itmustbemountedwithina...

Страница 21: ...y accessories When you install a sun shield that closes over the display the temperature between the sun shield and the display cannot exceed the maximum temperature of the display which is 55 C 131 F...

Страница 22: ...he heat rise due to solar heating during the hottest part of the day Mount the terminal vertically to minimize solar heating on the display Do not mount the terminal in a sloped enclosure if it expose...

Страница 23: ...ment de l installation WARNING EXPLOSION HAZARD Donotdisconnectequipmentunlesspowerhas been removed or the area is known to be nonhazardous Do not disconnect connections to this equipment unless power...

Страница 24: ...ted nonincendive field wiring apparatus has not been evaluated for use in combination with another associated nonincendive field wiring apparatus Nonincendive Field Wiring Apparatus Associated Nonince...

Страница 25: ...space around the terminal inside the enclosure for ventilation and cables Consider the heat from other devices in the enclosure The ambient temperature around the terminal must be 0 55 C 32 131 F 1 1...

Страница 26: ...and dust The panel surface must be flat and free of imperfections to maintain an adequate seal and NEMA UL Type or IP ratings Panel Cutout Dimensions Use the template that is shipped with your termin...

Страница 27: ...ble 12 PanelView 5510 Terminal Dimensions Terminal Size InputType Height A mm in Width B mm in Overall Depth C mm in Mounted Depth D mm in 6 5 in Keypad and touch 179 7 05 285 11 22 69 6 2 74 63 6 2 5...

Страница 28: ...nt a lever vertically before inserting it into a slot This orientation is the only way to slide the lever knob within the slot for positioning After sliding the lever to a specific notch rotate the le...

Страница 29: ...osition in the same sequence as shown in Figure 5 on page 30 1 Flat Side Knobonreverse side of lever inserts into large end of slot 1 2 3 4 The edge of the bezel has alignment indentations to assist w...

Страница 30: ...in and 10 4 in Touch Only 8 Levers 10 4 in Keypad andTouch 12 1 Touch Only 10 Levers 3 1 6 2 4 5 6 8 7 3 1 6 3 1 2 9 4 6 12 8 11 5 8 2 4 6 11 13 9 10 14 12 15 in Keypad andTouch 14 Levers 5 3 1 7 1 1...

Страница 31: ...Insert levers in the top corner slots in the orientation that is shown in Figure 5 on page 30 and rotate the non flat side of the levers toward panel ATTENTION Disconnect all electrical power from the...

Страница 32: ...te the levers varies for each terminal size 4 Slide and rotate each lever to a notch that is one or two positions greater than the final lock position Start with the first lever in the sequence For ex...

Страница 33: ...indentation c Carefully rotate the lever back toward panel d Lock the remaining levers to their final position 6 Inspect all levers and make sure each is in the correct locked position The notch on t...

Страница 34: ...the connector WARNING Explosion Hazard Ifyou connectordisconnectwiringwhile the poweris on anelectric arccanoccur which can cause an explosion in hazardous location installations Be sure that power is...

Страница 35: ...rminal block 4 Secure the functional earth FE ground wire to the GND terminal on the terminal block Connect the GND terminal to a low impedance FE ground 5 Apply power to the operator terminal ATTENTI...

Страница 36: ...nectors The maximum cable length between the Ethernet ports and a 10 100Base T port on an Ethernet switch without repeaters or fiber is 100 m 328 ft IMPORTANT The terminal has dual Ethernet ports but...

Страница 37: ...fault is corrected the supervisor reconfigures the network to operate as a normal ring versus a faulted ring For more information on DLR network topology see EtherNet IP Embedded Switch Technology App...

Страница 38: ...rk PanelView 5510Terminal ConnectedViaTwo DLR Ports Computer ConnectedVia a 1783 ETAP EtherNet IPTap ControlLogix Controller with 1756 EN3TR or EN2TR Module Kinetix 350 Drive ConnectedVia a 1783 ETAP...

Страница 39: ...ttempt to configure the terminal settings without updating the firmware the Settings menu shows an update firmware message at the bottom of the screen Computer Stratix 6000 Switch 1734 AENTR POINT I O...

Страница 40: ...et Network button To configure the Ethernet settings and update the firmware follow these steps 1 Boot up the terminal The Welcome dialog box displays 2 Tap Configure the Ethernet Network The Internet...

Страница 41: ...ernet ports for the terminal See Configure the Ethernet Ports on page 51 6 Update the firmware by using the ControlFLASH software Begin the update at Get the Terminal Firmware on page 86 You can now d...

Страница 42: ...42 Rockwell Automation Publication 2715P UM001C EN P March 2019 Chapter 2 Install the PanelView 5510Terminal Notes...

Страница 43: ...rm operations on a trend chart Display error information Configure terminal settings and view diagnostic information Topic Page Topic Page Runtime Environment 43 Calibrate theTouch Screen 58 Enter Dat...

Страница 44: ...Log On Logs you on and off the project The name of the logged on user appears in the system banner IMPORTANT The logged on user sees only the screens for which the user has access 7 Data Log status Ap...

Страница 45: ...he text entry field 3 Backspace Tap this key to delete one character to the left at a time 4 Tap this key to toggle between Roman characters and alpha European characters Numeric keys are not part of...

Страница 46: ...value for the graphic element 2 Min Max value The displayed minimum and maximum values you can enter for the selected field or element 3 Clear Tap the X to remove all numbers that are entered into th...

Страница 47: ...screen tap Log On The Log On dialog box opens 2 Tap the User Name field The virtual keyboard opens 3 To enter your user name with no spaces tap the keys 4 Tap OK 5 Tap the Password field The virtual k...

Страница 48: ...ome screen for the project is displayed To log off the terminal follow these steps 1 In the status banner at the top of the screen tap the Log On button that is showing your user name The Log On dialo...

Страница 49: ...HMI device name View the catalog number and current firmware revision View terminal diagnostic information Restart the terminal 4 Data Logs Export data logs Remove the SD or SDHC card safely View dat...

Страница 50: ...m the View Designer application through the IP address of the terminal Use DHCP to Assign an IP Address For theTerminal In a DHCP configuration the network assigns the IP address subnet mask and defau...

Страница 51: ...ese guidelines to assign the IP Settings Configuration 4 Tap the IP address field The virtual keyboard opens 5 To enter the IP address use the virtual keyboard 6 Tap OK to close the virtual keyboard 7...

Страница 52: ...the navigation button on the terminal 2 On the Settings screen tap Network 3 Tap the Manually configure IP settings radio button Follow these guidelines to assign the DNS settings 4 Tap the Primary DN...

Страница 53: ...for your network configuration Tap the Enable Ethernet Link 1 or Enable Ethernet Link 2 check box to add or remove the check mark The option is enabled when the box is checked To set the speed and du...

Страница 54: ...iagnostics screen you can view Ethernet Link 1 and Ethernet Link 2 network connection data network status data and IP settings configuration data To view the Network Diagnostics screen follow these st...

Страница 55: ...gs screen tap Data Logs 4 In the Export to file box type a name for the export file Datalog is the default name 5 Under Destination select the media type that you inserted 6 Tap Export A progress bar...

Страница 56: ...vigation button on the terminal 2 On the Settings screen tap Display 3 Tap the Brightness field The virtual numeric keypad opens 4 Enter the value for the brightness in increments from 1 100 5 Tap OK...

Страница 57: ...ness and screen saver for the display follow these steps 1 Press the navigation button on the terminal 2 On the Settings screen tap Display 3 To add or remove the check mark next to Turn on Screen Sav...

Страница 58: ...hese steps 1 Press the navigation button on the terminal 2 On the Settings screen tap Display 3 Tap Calibrate Touch A red target appears on the screen 4 Press and hold the center of the target until t...

Страница 59: ...3 A green circle with a check indicates a successful calibration A red circle with an X indicates a failed calibration If the calibration fails the process automatically repeats Continue the calibrati...

Страница 60: ...pplication To disable downloads to the terminal follow these steps 1 Press the navigation button on the terminal 2 On the Settings screen tap HMI Device 3 Tap the Allow Downloads and Firmware Updates...

Страница 61: ...MI device name follow these steps 1 Press the navigation button on the terminal 2 On the Settings screen tap HMI Device The HMI device name field shows the current name 3 Tap the HMI device name field...

Страница 62: ...he current firmware revision on the terminal You need this information for firmware updates or when you call technical support To view the firmware revision follow these steps 1 Press the navigation b...

Страница 63: ...s the current temperature of the CPU Normal 25 94 C 77 201 F High 100 C 212 F and higher An over temperature condition of 105 110 C 221 230 F causes a delayed automatic system restart The restarts con...

Страница 64: ...or disable a VNC connection follow these steps 1 Press the navigation button on an application screen 2 On the Settings screen tap VNC 3 Select an access Disabled Disables the VNC server Enabled with...

Страница 65: ...ime application files panel select the runtime application to load 6 The application appears in the box underneath the Runtime application files panel 7 Tap Next 8 Under HMI to controller path specify...

Страница 66: ...terminal follow these steps 1 Press the navigation button on the terminal 2 On the Settings screen tap HMI Device 3 Tap Reboot You are prompted to confirm the reboot 4 To reboot the terminal tap Yes I...

Страница 67: ...he Date and Time fields as appropriate a Tap a Date or Time field The virtual keyboard opens b Enter a value and tap OK 4 Change the time zone if desired a To move up and down the list press and drag...

Страница 68: ...h does not appear if a controller is not configured for the project Controller name The name of the controller that is configured in the Logix Designer application The name does not appear if a contro...

Страница 69: ...rm Indicator The Unacked icon in the system banner displays the number of unacknowledged alarms for the system Tap to open the alarm summary and view the system alarms Topic Page Alarm Indicator 69 Al...

Страница 70: ...er screen The alarm manager lists all alarms that are configured in the system and their current states Therefore the alarm manager shows alarms that are not shown in the alarm summary and provides ad...

Страница 71: ...m manager table to zero Theresetis performed forall conditions of the currently selected alarm Reset Latched Setstheselecteddigitallatchedstateofthealarmtonormaliftheinputofthe alarmhasreturnedtonorma...

Страница 72: ...alarm summary to monitor and interact with alarms To view the alarm summary for the control system follow these steps 1 Press the navigation button on the terminal 2 Tap Alarm Summary or tab to the m...

Страница 73: ...To manage the alarms for the control system follow these steps 1 Press the navigation button on the terminal 2 3 Tap Alarm Manager or tab to the menu item and press Enter 4 Tap the alarm function key...

Страница 74: ...tails Table 20 Alarm Detail Descriptions Alarm Detail Description AcknowledgeTime The time the selected alarm was acknowledged Alarm Class The user defined class that is assigned to the alarm in the S...

Страница 75: ...figured in these configurations ControllerName TagName Or ControllerName ProgramName TagName Out of AlarmTime The time the selected alarm entered the Normal or Inactive state Priority The urgency of t...

Страница 76: ...em Alarms Filter the Alarms You can filter the alarms to view only the alarms in the selected alarm state To filter the alarms follow these steps 1 Tap the filter pull down arrow 2 Tap the up or down...

Страница 77: ...C EN P March 2019 77 Monitor and Manage Control System Alarms Chapter 4 The selected filter displays in the filter pull down menu To change the filter tap the filter pull down menu and select another...

Страница 78: ...78 Rockwell Automation Publication 2715P UM001C EN P March 2019 Chapter 4 Monitor and Manage Control System Alarms Notes...

Страница 79: ...her pertinent information of new components for future reference Voltage Precautions The terminals contain line voltages Disconnect all power to the terminal before you install or remove components To...

Страница 80: ...time operations and are intended for temporary use Icons identify the USB host connections The USB host connection supports 0 5A at 5V DC Connected USB devices must not exceed this power load ATTENTIO...

Страница 81: ...hese steps 1 Verify that the SD card is locked or unlocked according to your preference If unlocked the terminal can write data to or read data from the card If locked the terminal can only read data...

Страница 82: ...y before you insert it into the slot If you force the card into the slot you can damage the card or the terminal 1 6 1 6 SD Slot This product contains a sealed lithium battery which need to be replace...

Страница 83: ...the display 3 Carefully lift the logic module away from the display module and turn over to expose the circuit board 4 Locate the coin cell battery on the circuit board 5 Remove the battery by lifting...

Страница 84: ...overlay covers the entire surface of the terminal bezel inside the aluminum perimeter The overlay has a protective liner that is removed by pulling back on a tab Do not remove the liner until you are...

Страница 85: ...el off the rest of the liner while using a soft cloth to press the overlay on the screen Make sure that the overlay lies flat with no bubbles or warps 4 With a soft cloth or finger press around the ed...

Страница 86: ...86 Rockwell Automation Publication 2715P UM001C EN P March 2019 Chapter 5 Install and Replace Components Notes...

Страница 87: ...o the terminal Verify the catalog number of your product and the current firmware revision on the terminal See View the Firmware Revision on page 60 to get the catalog number and current firmware revi...

Страница 88: ...rolFLASH software is required to update firmware on the PanelView 5510 terminal This software is included in the Studio 5000 installation package For details about how to install ControlFLASH software...

Страница 89: ...the ControlFLASH software to update the firmware in a PanelView 5510 terminal follow these steps 1 Click Start Programs FLASH Programming Tools ControlFLASH 2 Make sure that you know the required info...

Страница 90: ...P March 2019 Chapter 6 Update Firmware 4 Browse to and select the device to update on the EtherNet IP network and click OK 5 Select the firmware revision to install and click Next 6 Read the Danger i...

Страница 91: ...mplete If the update was successful the Status area is green 8 Click OK If the update fails the status area is red and reads Update failure See the ControlFlash firmware update Kit User Manual publica...

Страница 92: ...92 Rockwell Automation Publication 2715P UM001C EN P March 2019 Chapter 6 Update Firmware Notes...

Страница 93: ...ed Controller 95 Troubleshooting Profiles 95 Terminal Does Not Start Up 99 Terminal Restarts Intermittently 99 Touch Screen Issues 99 Display Issues 100 Ethernet Issues 100 Cannot Download Application...

Страница 94: ...to signal progress during startup If the indicators remain off check the power cable After a successful startup the STS indicator remains on Table 23 shows indicator states if the terminal stops durin...

Страница 95: ...ist with troubleshooting If you contact technical support a representative can ask you to export the troubleshooting log to a USB drive or SD or SDHC card You can also import a troubleshooting profile...

Страница 96: ...he name of the imported file appears next to the Import Profile button To import a troubleshooting profile from a USB drive or SD card follow these steps 1 Press the navigation button on the terminal...

Страница 97: ...ockwell Automation technical support Export aTroubleshooting Log To export the troubleshooting log to a USB device or SD card follow these steps 1 Press the navigation button on the terminal 2 On the...

Страница 98: ...log is exported and the date a time of the last export is displayed next to the Export button 8 To close the window tap X Your technical support contact at Rockwell Automation can provide you with in...

Страница 99: ...t nothing is pressed against the display or that you are not touching the display during startup Table 25 Terminal Restarts Intermittently Check For What to Do See Improper power wiring Verify that th...

Страница 100: ...to consider include The possibility of an unreadable display The possibility of an inoperable touch screen Unexpected communication errors or delays Operator error in the control of the system Proper...

Страница 101: ...ire anIPaddress fromthenetwork In general an IPaddress that begins with 169 does not support a network connection See Configure the IP Address of theTerminal on page 48 Conflict Between IP addresses I...

Страница 102: ...entWash Downs Ship the Terminal If you ship the enclosure with the terminal installed make sure that the terminal is properly secured and guarded against damage from impact sharp objects or abrasive m...

Страница 103: ...removes some data Upload the application with theView Designer application Record the terminal settings so you can update them after the restore TIP If a terminal stalls at the progress indicator afte...

Страница 104: ...is complete the terminal performs a normal startup 5 From the Settings menu update the terminal network settings 6 Download an application to the terminal by using the View Designer application 7 Fro...

Страница 105: ...date and time setting 67 DC power bus 35 connection 35 earth ground 35 device name 61 DHCP 50 diagnostics data 63 network 54 dimensions 27 panel cutout 26 product 27 disable downloads to the terminal...

Страница 106: ...ostics 54 nonincendive field wiring 24 numeric keypad 13 virtual 45 P panel cutout dimensions 26 power DC connection 35 ratings 35 specifications 12 power supply catalog numbers 35 power terminal bloc...

Страница 107: ...te setting 67 topology network DLR 38 linear 38 star 39 touch screen calibration 58 troubleshooting 93 log exporting 97 profile importing 96 U USB cables 81 circuit parameters 24 host ports 24 hubs 80...

Страница 108: ...108 Rockwell Automation Publication 2715P UM001C EN P March 2019 Index Notes...

Страница 109: ...Rockwell Automation Publication 2715P UM001C EN P March 2019 109 Index Notes...

Страница 110: ...110 Rockwell Automation Publication 2715P UM001C EN P March 2019 Index Notes...

Страница 111: ......

Страница 112: ...ode to route your call directly to a technical support engineer https rockwellautomation custhelp com app phone Literature Library Installation Instructions Manuals Brochures andTechnical Data https w...

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