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Common Problems and Solutions

The following are some common problems and solutions.

No service is available.
- OR -
I get a “Limited or No Connectivity” message.

➤

You are outside of the coverage area.

➤

Check with your network operator — there may be a problem with your account.

➤

Reorient the device.

➤

If you are inside a building or near a structure that may be blocking the signal, change the

position or location of the device. For example, try moving the device close to a window.

The device has no power.

The LED indicator is off and does not come on when the Power button is pressed.

➤

Ensure the battery is properly seated in the device.

➤

Ensure the battery is fully charged. Plug in the wall charger for at least 2.5 hours.

My device powered off once I plugged it into the wall charger.

This can occur if power settings are activated after it is plugged in.

➤

Press the power button to turn it back on.

My device just powered off without my pressing the power button.

This can occur in the following situations.

•

Pressing the Master Reset button

•

Restarting the device

•

Switching profiles

•

Restoring the configuration settings

•

Battery depleted

➤

Press the power button to turn it back on.

I forgot my password.

➤

You can reset the device to factory default settings using the Master Reset button. See

Use the

Master Reset Button

on page 57.

Содержание MiFi RF-MFH2

Страница 1: ...3G Personal Mobile Hotspot ComprehensiveUserGuide ...

Страница 2: ...e software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Novatel Wireless is a trademark of Novatel Wireless Inc and the other trademarks logos and service marks collectively the Trademarks used in this user manual ...

Страница 3: ...er with Wi Fi 8 Activating Your Device 9 Connecting to MiFi Device Settings for the First Time 10 Power Management 11 Inserting the Battery 11 Removing the Battery 12 Battery Tips 12 Accessing the Comprehensive User Guide 13 MiFi Device Settings 14 MiFi Device Settings Basics 15 Open MiFi Device Settings 15 The Home Page 16 The Menu Bar 16 Internet Connection 18 Wi Fi 19 GPS Local Search 19 Data M...

Страница 4: ...nternet Connection Log 35 Advanced Menu 36 Advanced Settings 37 Access Point 37 3G Modem 38 Router 38 System 39 Config File 40 Config File Download 40 Config File Upload 40 Port Filtering 41 Port Filtering for Standard Applications 41 Port Filtering for Custom Applications 42 Port Forwarding 43 Power Management 44 LED Control 44 AC Power 45 Battery Power 45 TCP IP 46 System Status 47 Restarting or...

Страница 5: ...Technical Information 55 Product Specifications 56 Regulatory Notices 57 Safety Hazards 59 SAR Levels 60 Limited Warranty and Liability 61 ...

Страница 6: ...1 Product Overview Device Overview Your Mobile Hotspot ...

Страница 7: ...bile broadband service to browse the Internet access email run business applications and more from a computer or most Wi Fi compatible devices The Mobile Hotspot enables multiple Wi Fi enabled devices to connect at one time such as notebooks desktops tablet computers personal digital assistants and most Wi Fi enabled consumer devices Typical battery usage time is up to 4 hours active and up to 40 ...

Страница 8: ...otspot Device AC Wall Charger Lithium Ion Battery Quick Setup Guide User Guide Comprehensive User Guide See Accessing the Comprehensive User Guide on page 17 System Requirements Internet browser for example Internet Explorer Safari Firefox Opera Chrome Wireless interface 802 11b g ...

Страница 9: ...harger connects here Service Status LED Provides information about your mobile broadband connection Master Reset Button Resets the device to factory default settings See Use the Master Reset Button on page 57 Battery Compartment The battery is placed here Network Name and Password Label Not shown The preconfigured network name SSID and your network key are printed on the back of your device ...

Страница 10: ...lly charged The device is in standby mode power saving Press the power button to wake up the device Red Blinking The battery is critically low Amber Solid Blinking The battery is charging Error See Troubleshooting on page 52 Blue Solid The device is powered on and roaming Caring for Your Device As with any electronic device the device must be handled with care to ensure reliable operation Novatel ...

Страница 11: ...2 Using Your Device Using Your Device for the First Time Power Management Accessing the Comprehensive User Guide ...

Страница 12: ... Notice a plastic tab sticking out from under the battery compartment panel Pull the plastic tab out in the direction of the arrow Connect the micro USB end of the AC wall charger to the micro USB port on the device Plug the other end of the AC wall charger into an appropriate electrical outlet Charge for at least two and a half hours four hours recommended CAUTION Use only an approved charging ac...

Страница 13: ...ur device s MAC address Power on your device Use your computer s Wi Fi manager Windows or the AirPort icon Mac to select the Best Buy Connect xxxx Secure network name SSID Click Connect Enter the 11 digit network key when prompted for a network key Tip The steps to connect to a Wi Fi network vary depending on your operating system and whether you use the native application or third party software ...

Страница 14: ...on wizard From your computer s Web browser enter http bestbuyconnect mifi alternatively http 192 168 1 1 into the address window and then press the Enter or Return key The Activation window opens Click the appropriate link for your operating system The Activation Manager program downloads from the Mobile Hotspot device to your computer You need to install and run the program then enter your inform...

Страница 15: ...10 Immediately after activation is finished the Mobile Hotspot device restarts and the Activation Successful window opens Click Continue ...

Страница 16: ...d The default Login password is admin After entering the default login password click Login NOTE If you closed your browser window during activation and activation was successful re connect to the http bestbuyconnect mifi address and you should see the Activation Successful window ...

Страница 17: ...12 For extra security assign a new password to the device Enter the new password 4 64 characters into the New Password and Verify New Password fields Click Next ...

Страница 18: ...Fi security settings such as the SSID name security encryption method and network key You can also change these settings in the Wi Fi Profile page see Wi Fi Menu on page 27 Click Next after you have finished setting up or changing WiFi security parameters ...

Страница 19: ... can log on to MiFi Device Settings The Setup Wizard should leave you on the Home Page If you canceled the Setup Wizard or closed your browser you can enter http bestbuyconnect mifi alternatively http 192 168 1 1 in your browser s address window and then press the Enter or Return key to get to the Home Page Enter the administrative password the default password is admin when requested You can find...

Страница 20: ...rt is slower than charging it with the wall charger NOTE You cannot use Wi Fi while the device is plugged into a computer s USB port Inserting the Battery Place your device on a flat surface with the battery door side up Hold the device in both hands with the non battery compartment end of your device near the palms of your hands Place each thumb on the triangle shaped traction bars near the corne...

Страница 21: ...f explosion never dispose of batteries in a fire Battery life depends on the network signal strength temperature features and accessories used Always use Novatel Wireless original batteries and chargers The warranty does not cover damage caused by non Novatel Wireless batteries and or chargers New batteries or batteries stored for a long time may take more time to charge When charging your battery...

Страница 22: ...ucts com To Access the Comprehensive User Guide Connect to MiFi Device Settings Open your Web browser and enter http bestbuyconnect mifi alternatively http 192 168 1 1 into the address window At the top of the page click the link to download the comprehensive user guide The Comprehensive User Guide explains the device s hardware features and Wi Fi configuration ...

Страница 23: ...3 MiFi Device Settings MiFi Device Settings Basics The Home Page GPS Password Settings Wi Fi Menu Broadband Menu Advanced Menu ...

Страница 24: ...rowser and enter http bestbuyconnect mifi alternatively http 192 168 1 1 into the address window Type the administrative password the default password is admin into the Login box in the upper right corner and then click Login The Home page opens See The Home Page on page 20 ...

Страница 25: ... is the main point of entry for all your work in the browser interface The Menu Bar The menu bar runs horizontally along the top of the MiFi Device Settings interface Besides allowing you to select menu items the menu bar also displays information about your device s connection strength and battery level ...

Страница 26: ...21 The Home page is divided into sections you can expand or collapse Click the solid black pointer next to the section title to expand or collapse that section ...

Страница 27: ...ion The IP address of and subnet mask for your device The address of Gateway and Domain Name Server DNS to which you are connected Connect Disconnect Button Click Connect to connect to the network The button label changes to Disconnect Click Disconnect to disconnect from the network Setup Wizard Button Click SetupWizard to change the administrative password or your Wi Fi security settings without ...

Страница 28: ... page 25 Data Meter The Data Meter tracks the amount of data you have used This is a separate program you can install on your computer If you use the device with more than one computer you can click the appropriate link to re download the software to the other computer IMPORTANT Although the Data Meter shows the amount of data used for individual sessions or individual devices billing is measured ...

Страница 29: ...ing but not limited to Searching and Acquired Last fix The date and time of the last GPS fix Horizontal accuracy A measure of how close an estimate of a GPS position is to the true location Latitude The measure of the angular distance between a location on earth and that location north or south of the equator Longitude The measure of the angular distance between a location on earth and that locati...

Страница 30: ...onfirm the settings GPS Local Search Once the GPS status changes from Searching to Acquired you can search for restaurants banks hotels gas stations coffee shops or a specific address Click the button next to the type of business you want to search for OR Type a business name or an address in the search box and then click Search Tip If the GPS status does not change to Acquired try moving the devi...

Страница 31: ...dministrative password If you forget it you have to reset your device before you can use the MiFi Device Settings interface again Create a New Administrative Password Type your current password in the Current Password box Type the new password must have 4 to 64 characters in the New Password box and then again in the Verify New Password box Click Apply ...

Страница 32: ...network The Wi Fi menu is divided into sections Wi Fi Profile View or change settings for your secure profile or set up a temporary hotspot MAC Filter Allow only certain devices to connect to your device Status View profile information see who is connected to your device and view the Wi Fi log You can also retrieve your network key from this page ...

Страница 33: ...e examples of network names are Secure Best Buy Connect xxxx Secure Open Best Buy Connect xxxx Temporary Hotspot Best Buy Connect xxxx Temp 802 11 Mode The type of wireless networking you are currently using The available modes are 802 11g 802 11b 802 11g 802 11b Channel The radio channel that the device is using This should be usually set to Auto default and left unchanged Available channels are ...

Страница 34: ...k name SSID can connect to your device Setting Security You can use WEP 64 or 128 bit WPA Personal PSK WPA2 Personal PSK or WPA WPA2 Mixed Mode security Tip Some Wi Fi clients become confused if the security is changed and the network name is not If you change security settings and do not get asked for the new network key when you try to reconnect delete the existing old network name from your Pre...

Страница 35: ...select Temporary Hotspot as the profile You see a new temporary network name SSID and network key In the example shown above the temporary network name is Best Buy Connect xxxx Secure Click Apply Your device restarts and you must reconnect to your wireless network with the temporary network name and network key Members of your workgroup can now use the temporary network name and network key to con...

Страница 36: ... network adapter It consists of six pairs of numbers and letters for example 00 21 9B 1C 64 34 You can view the MAC address for any device connected to your device in the Wi Fi Clients section of the Wi Fi Status page See Wi Fi Clients on page 33 On a Windows PC you can find the MAC address by typing ipconfig all in the Command Prompt window The MAC address is referred to as the Physical Address S...

Страница 37: ...C 64 34 Tip You can cut and paste your computer s address from the Wi Fi Clients section of the Wi Fi Status page See Wi Fi Clients page 33 If desired type the MAC address for other computers into the Add Trusted Client MAC Address box and click Add Client Select the Enable MAC Filter check box and click Apply Status Wi Fi Status provides you with information about your wireless network The Wi Fi ...

Страница 38: ...r device You can select the maximum number of connections in the Clients Allowed menu Channel being used Current wireless mode Security type and encryption for the current profile Network Key link Click to retrieve the network key Wi Fi Clients The Wi Fi Clients section of the Wi Fi Status page shows the computers or other devices that are currently connected to your device This is another way you...

Страница 39: ...34 Wi Fi Log Click the Wi Fi Log button to view a listing of Wi Fi events most recent first ...

Страница 40: ...ion log Configuration Click Configuration in the Broadband menu to update your PRL or update the device firmware Select from the following options on the Broadband Configuration page Click Update PRL to update your provider s Preferred Roaming List Tip You should update your PRL about every three months to make sure you have the latest enhancements Click Update Firmware to update your device s int...

Страница 41: ...d Connection The Broadband Connection section displays the following information Connection status Active connected and transmitting data Dormant connected but not transmitting data Disconnected not connected to the network Type of network technology you are connected to Roaming status IMPORTANT Do not click Manual Device Setup unless you have received an MSL number from technical support ...

Страница 42: ...internal ID your network uses to identify your account NAI address of your device on the network PRL Version use to verify that your PRL preferred roaming list is the most current IMPORTANT Do not click Reset Modem unless you have received an MSL number from technical support Reset Modem clears your network account information and requires reactivation of your device Broadband Event Log The Broadb...

Страница 43: ...plays the following information Your connection status Whether or not your device is roaming on another carrier s network The number of bytes received and transmitted The duration of the current connection The IP address of and subnet mask for your device The address of Gateway and Domain Name Server DNS to which you are connected Click Disconnect to leave the network or Connect to rejoin the netw...

Страница 44: ...ernet Connection Log to open a log of outgoing traffic showing these details Date Time Client IP Address IP address of sender Destination IP address of recipient Port computer port through which data was sent Type connection protocol used ...

Страница 45: ...ing Specify which applications can access the Internet and through which port s Port Forwarding Specify which applications can access your computer through the Internet and through which port s You might use this if you have an FTP server on your system or play certain online games Power Management Customize your device s power saving settings TCP IP View or change the IP address and subnet mask f...

Страница 46: ...rby computers to see your device s network name SSID This is what you see when you select View Available Wireless Networks Windows or click the AirPort icon Mac Disabling SSID broadcasting provides additional security but you have to re enable it if you lose your automatic connection Select the SSID broadcast enable check box to enable SSID broadcasting or clear the check box to disable SSID broad...

Страница 47: ...onal Access check box to allow roaming on networks outside the United States Select an option then click Apply Router Enabling the DHCP server allows your device to automatically assign a local IP address to a new device joining your network such as a wireless printer or an additional laptop When the DHCP server is disabled you have to assign static IP addresses to all devices on your network Sele...

Страница 48: ...u can view the system log See System Status on page 51 In the Language list click the language you wish to use Currently English is the only option and this list is disabled grayed out In the Date Time list click the date format U S or European and the time system 12 hr or 24 hr that you want to use Confirm your selections and click Apply ...

Страница 49: ...ig xml savefile on your computer You may rename the file If the file opens in your browser instead of downloading use your browser s File menu to save the file to your computer Config File Upload Restore your settings file to the device Click Browse and navigate to the backup file on your computer Click the file to highlight it and then click Open Click Upload File Click OK when the Upload complet...

Страница 50: ...to access their online components The Port Filtering page allows you to enable port filtering allow selected applications to access the Internet and set up custom applications for access to the Internet Port Filtering for Standard Applications From the Port Filtering page select the Enable Port Filtering check box Select the check boxes for the applications for which you want to allow access to th...

Страница 51: ...t the Enable Port Filtering check box Click Custom Applications Enter a name for the application and click the Ports link Enter the port or port range You can enter up to five ports or port ranges Single port enter the port number in both fields Port range enter the beginning port number in the left field and the ending port number in the right field For each port number or range select the protoc...

Страница 52: ...n to which you want to forward The Port Forwarding page allows you to enter the local static IP address for each application that you want to receive traffic from the Internet From the Port Forwarding page select the check box for the application you want to enable Type the local static IP address of the device hosting the application into the IP Address on WLAN box Click Apply when you have finis...

Страница 53: ...ou can set the length of time before it shuts down You can also turn off your device s LEDs to save additional power Use the Power Management page to set how long your device is idle before it switches to low power mode The Advanced Settings page is divided into sections LED Control Select the Disable LEDs check box to disable or clear the check box to enable your device s LEDs NOTE The Disable LE...

Страница 54: ... disable this feature when on AC power Click Apply Battery Power Select the time that elapses before your device switches to low power mode when not in use 2 to 60 minutes and the time before your device shuts down 2 to 60 minutes or click Never to disable either or both of these features when your device is on battery power Click Apply ...

Страница 55: ... following information about your device Local IP address Subnet mask MAC address of your device DHCP address range used by your device s DHCP server The IP address and subnet mask can be changed by entering new numbers and clicking Apply If you have devices on your network with local static IP addresses those addresses should not be within the DHCP range ...

Страница 56: ...tarting or Resetting Your Device In addition to viewing status information you can restart your device or reset it to factory defaults from the System Status page Click Restart to re initialize your device same as turning it off and on again or Click Reset to Factory Defaults to reset your device Wi Fi settings to the original state they were in at the time of purchase IMPORTANT After either step ...

Страница 57: ...4 Troubleshooting Overview Common Problems and Solutions Use the Master Reset Button Technical Support ...

Страница 58: ...ent locations Power the device off and then on again When properly installed the device is a highly reliable product Most problems are caused by one of these issues System resources required by the device are being used by other devices Rebooting your computer often clears this up Network coverage is not available either because you are outside the coverage area of your network operator or because...

Страница 59: ... button is pressed Ensure the battery is properly seated in the device Ensure the battery is fully charged Plug in the wall charger for at least 2 5 hours My device powered off once I plugged it into the wall charger This can occur if power settings are activated after it is plugged in Press the power button to turn it back on My device just powered off without my pressing the power button This ca...

Страница 60: ...nection screen If that does not work you can try the following 1 Open Network Connections 2 Right click Wireless Network Connection and select Properties 3 Click the Wireless Networks tab 4 Delete any unused wireless connections from the Preferred Networks list and click OK 5 Restart your computer Mac Click the AirPort icon to refresh the list of wireless networks If that does not work selectTurn ...

Страница 61: ...y http 192 168 1 1 in a browser window 2 Log in and choose Advanced Config File 3 Click Download File See Config File on page 44 How do I turn off the device Press and hold the Power button for five seconds until the LEDs turn off What is the default administrative password admin I am having trouble connecting to my office VPN Open MiFi Device Settings type http bestbuyconnect mifi alternatively h...

Страница 62: ...the device You need a paperclip or similar object to push the button Make sure the device is powered on Locate the Master Reset button on the back of the device Insert a paperclip into the hole and hold the button down for 15 seconds until the Power LED is off Your list of wireless networks now shows the original default network when you first configured your device Connect to the device again ...

Страница 63: ...58 Technical Support For additional information and technical support visit www RocketfishProducts com ...

Страница 64: ...5 Technical Information Product Specifications Regulatory Notices Safety Hazards Limited Warranty and Liability ...

Страница 65: ... USB cable 1150 mAh 2 5 hrs when not in use 7 8 hrs when not in use LED Two Power and 3G indicators Chip Set QUALCOMM MDM6085 Interface Type Type A USB Port for computer Micro USB for device cable not included CDMA Technology Bands Technology CDMA Rev A Rev 0 1XRTT Band Designation 800 1900 MHz Transmit Band 824 7 848 31 MHz 1851 25 1908 75 MHz Receive Band 1851 25 1908 75 MHz 1931 25 1988 75 MHz ...

Страница 66: ...elevision reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the de...

Страница 67: ...nsmitter unless specifically authorized by Novatel Wireless Technologies MODIFICATIONS The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Novatel Wireless may void your authority to operate the equipment RF Exposure FCC Equipment Authorization ID PKRNVWMIFI2200 This device is only authorized for use in Mobile applications ...

Страница 68: ...chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical or life support equipment Do not operate the Mobile Hotspot in any area where medical equipment life support equipment or near any equipment that may be susceptible to any form of radio interference In such areas the communications device mu...

Страница 69: ...d Do not modify or remanufacture attempt to insert foreign object into the battery immerse or expose to water or other liquids or expose to fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of f...

Страница 70: ...ent abuse misuse or negligent use of the Products or use in other than a normal and customary manner environmental conditions not conforming to Novatel Wireless specification of failure to follow prescribed installation operating and maintenance procedures II defects errors or nonconformities in the Product due to modifications alterations additions or changes not made in accordance with Novatel W...

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