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IP-Fax Troubleshooting

IP-Fax Transmission

Cannot send by IP Address/Host Name

Check Point

Action

LAN cable connected?

Check the LAN cable connection.

Specified IP address/hostname correct?

Check the IP address/host name.

Firewall/NAT is installed?

Cannot breach the firewall. Send by using
another method (Fax, Internet Fax)

Transmission sent manually?

Manual sending not supported.

IP address of local machine registered?

Remote terminal port number setting other than
1720 (when using H.323) or 5060 (when using
SIP)?

Send by specifying the port number.

Specified port number correct?

Confirm the port number of the remote fax.

DNS server registered when host name
specified?

Contact the network administrator.

Remote fax a T.38 terminal?

Check whether the remote fax is a T38
terminal.

10 Remote fax switched off or busy?

Check that the remote fax is switched on.

11 Network bandwidth too narrow?

Request the network administrator to increase
the bandwidth.

Raise the delay level.
IPFAX SW 01 Bit 0 to 3

IP-Fax bandwidth is the same as the DCS
speed. Set IP-Fax SW00 Bit 6 to 1.

12 Remote fax cancelled transmission?

Check whether the remote fax cancelled the
transmission.

3. Troubleshooting

Содержание Type M12

Страница 1: ...Fax Option Type M12 Machine Code D3A5 Field Service Manual July 2014 Subject to change...

Страница 2: ......

Страница 3: ...remote risk of electric shock from lightning Do not use a telephone or cellular phone to report a gas leak in the vicinity of the leak Before installing the fax unit switch off the main switch and di...

Страница 4: ...tor Clip ring Clamp SEF Short Edge Feed LEF Long Edge Feed A Short Edge Feed SEF B Long Edge Feed LEF Cautions Notes etc The following headings provide special information Failure to obey warning info...

Страница 5: ...ta and to prevent damage to the machine Always obey these guidelines to avoid serious problems such as misfeeds damage to originals loss of valuable data and to prevent damage to the machine bold is a...

Страница 6: ...Memory Unit Type M12 64MB 26 Handset HS3020 28 Fax Connection Unit Type M12 33 Installation Procedure 33 Installing the application in the Remote Machine and Client side Machine 34 Registering the Cl...

Страница 7: ...ion 79 Cannot receive via IP Address Host Name 79 Cannot receive by VoIP Gateway 79 Cannot receive by Alias Fax number 80 4 Service Tables Cautions 83 Service Program Tables 84 SP1 XXX BIT Switches 84...

Страница 8: ...ail Parameters 180 Service RAM Addresses 184 5 Detailed Section Descriptions Overview 197 Boards 198 FCU 198 SG3 Board 199 Video Data Path 201 Transmission 201 Memory Transmission and Parallel Memory...

Страница 9: ...11 IP Fax 215 What is IP FAX 215 T 38 Packet Format 215 UDP Related Switches 215 Settings 215 6 Specifications General Specifications 217 FCU 217 Capabilities of Programmable Items 219 IFAX Specificat...

Страница 10: ...8...

Страница 11: ...ndition of the components against the following list No Description Q ty 1 FCU 1 2 Clamp 2 3 Ferrite Core 2 4 Screw M3x6 1 5 Fax Key Top Decal 1 6 Serial Number Decal 1 7 Telephone Cord NA only 1 FCC...

Страница 12: ...lling this fax unit Print out all data in the printer buffer Turn off the main power switch and disconnect the power cord and the network cable 1 Remove the controller box cover A x 4 2 Remove the FCU...

Страница 13: ...screw driver 4 Switch the battery jumper switch A to the ON position SC672 may occur when turning on the machine with the jumper switch OFF 5 Insert the SAF memory A in the memory slot on the FCU boar...

Страница 14: ...all the controller box cover x 4 10 Attach the handset support bracket and handset bracket to the machine and then connect the handset cord with the ferrite core to the TEL jack if you install the han...

Страница 15: ...12 Connect the telephone cord to the LINE 1 jack 13 Attach the clamps A on the rear cover of the optional paper feed unit and then hold the telephone cord with the clamps as shown below 14 Attach the...

Страница 16: ...ne NA only 17 Put the power plug into the outlet and turn on the main power of the machine Make sure that the outlet is grounded SRAM formatted shows on the operation panel after you have turned the m...

Страница 17: ...and condition of the components against the following list No Description Q ty 1 SG3 Interface Unit 1 2 Screw M3x6 4 3 Flat Cable 1 4 Telephone Cable NA only 1 Ferrite Core 1 EMC Address Decal EU onl...

Страница 18: ...this model Follow the procedures for adding the single SG3 board installation or double SG3 board installation as the customer needs For Installing the single G3 Board 1 If the FCU is not installed i...

Страница 19: ...screw driver 5 Attach one end of the flat cable B to CN660 on the CCU I F board A of the SG3 interface unit Make sure that the blue tape of the flat cable faces outward Lock the FFC with the black tab...

Страница 20: ...t in the cutout of the controller box Push the flat cable B inside the machine 8 Reinstall the controller rear cover and controller cover 9 Make two loops with the telephone cord and then attach the f...

Страница 21: ...switch 16 to 1 SP1 104 023 14 Exit the service mode 15 Turn the main power switch off and on 16 Print out the system parameter list Then check that G3 shows as an option 17 Set up and program the item...

Страница 22: ...2 Remove the controller cover A x 4 3 Remove the controller rear cover A x 5 1 Installation 20...

Страница 23: ...4 Remove the LINE2 A and LINE3 B covers with a screw driver 5 Remove the SG3 board A from one of the SG3 interface units x 2 G3 Interface Unit Type M12 21...

Страница 24: ...ce unit B x 2 7 Attach one end A of the flat cable to CN660 on the CCU I F board of the SG3 interface unit B Make sure that the blue tape of the flat cable faces outward Make sure that the blue tape o...

Страница 25: ...rface unit A x 3 Insert the tab of the SG3 interface unit in the cutout of the controller box Push the flat cable B inside the machine Only for installing the double SG3 board in Taiwan attach the NCC...

Страница 26: ...cover 11 Make two loops with the telephone cord for each telephone line LINE2 LINE3 and then attach the ferrite core A to each telephone line for double SG3 board installation 12 Connect the telephone...

Страница 27: ...e mode Set bit 1 of communication switch 16 to 1 SP1 104 023 16 Set bit 3 of communication switch 16 to 1 SP1 104 023 17 Exit the service mode 18 Turn the main power switch off and on 19 Print out the...

Страница 28: ...Fax Unit Options Memory Unit Type M12 64MB 1 Remove the controller box cover x 4 1 Installation 26...

Страница 29: ...2 Remove the FCU slot cover A x 3 3 Pull out the FCU A 4 Install the memory option A on the FCU 5 Reinstall the FCU in the FCU slot Fax Unit Options 27...

Страница 30: ...6 Reaasemble the machine Handset HS3020 The optional handset is available for the U S version only 1 Open the front cover 2 Remove the paper exit tray A 1 Installation 28...

Страница 31: ...3 Rmove the upper left cover A 1 Slide the cover in the direction of the blue arrow 4 Remove the left rear cover A 2 Fax Unit Options 29...

Страница 32: ...5 Remove the scanner front cover A 2 6 Remove the scanner left cover A x 3 7 Make two holes in the scanner left cover 8 Reattach the scanner left cover x 3 9 Re assemble the machine 1 Installation 30...

Страница 33: ...d with the fax unit x 2 M3 x 12 as shown Only for the machine with the single pass ADF use the hole B to tilt the bracket 11 Attach the cradle A to the handset bracket x 2 Fax Unit Options 31 D197 RTB...

Страница 34: ...12 Make two loops with the telephone cord and then attach the ferrite core A to the cable 13 Connect the cable to the TEL jack on the left side of the controller box 1 Installation 32...

Страница 35: ...support User Code Authentication Disable the User Code Authentication on the Remote machine Use this function to check the contents of a file that is stored in memory and not yet sent Also use this f...

Страница 36: ...in the Administrator Tools User Tools Counter System Settings Administrator Tools 5 Check whether the aics version is displayed Moving a Fax Communication application into an SD card in SD slot 1 1 I...

Страница 37: ...strator Tools User Tools Counter System Settings Administrator Tools 9 Check whether the aics version is displayed Registering the Client side Machine s Do not register the Remote Machine in the Clien...

Страница 38: ...machine registration lines and then enter the IP address or host name of one of the Client side Machines Up to six machines can be registered as the Client side Machines 6 Press Connection Test to che...

Страница 39: ...on the operation panel to terminate the System Settings Registering the Remote Machine First register the Client side Machine in the Remote Machine before proceding this procedure Otherwise registeri...

Страница 40: ...enter the IP address or host name of the Remote Machine Only one machine can be registered as the Remote Machine 7 Press Connection Test to check the connection with the remote machine If an error me...

Страница 41: ...r special sender By performing procedures described above Installing the application in the Remote Machine and Client side Machine Registering the Client side Machine s Registering the Remote Machine...

Страница 42: ...connect 4 Press Set and Exit to exit from the setting 2 If you use Remote Reception per Sender 1 Press Facsimile Features 2 Press Program Special Sender in Reception Settings 3 Select the Special Sen...

Страница 43: ...s supposed to appear automatically on the home screen of the Client side Machine s after installation of the Fax Communication If the icon of the fax communication does not appear add the icon manuall...

Страница 44: ...3 Press Add Icon 4 Press Remote Fax 5 Press a Blank to set a location for the remote fax icon 6 Press Exit to exit from the set up procedure 1 Installation 42...

Страница 45: ...e SRAM data from the old FCU board to the new FCU board Do the following procedure to back up the SRAM data The following data can be transfered TTI RTI CSI Fax bit switch settings RAM address setting...

Страница 46: ...3 of the new fax unit Use caution to avoid an oblique insertion of the cable Make sure that the blue tapes of the flat cable face outward 5 Switch the battery jumper switch A to the ON position If you...

Страница 47: ...et A provided with the new fax unit to the center frame of the controller box x 1 9 Attach the FCU board removed in step 3 to the bracket attached in step 8 Then attach the flat cable attached in step...

Страница 48: ...s even if the sperker sound is turned off If the beeper does not sound turn the main power switch on and off repeatedly and do the transmission procedure 2 or 3 times If the beeper does not sound afte...

Страница 49: ...Turn on the main power switch then do SP6 101 to print the system parameter list 19 Check the system parameter list to make sure that the data is transferred correctly 20 Set the correct date and time...

Страница 50: ...2 Replacement and Adjustment 48...

Страница 51: ...the rx signal is weak there may be a bad line 0 01 DCN received unexpectedly The other party is out of paper or has a jammed printer The other party pressed Stop during communication 0 03 Incompatibl...

Страница 52: ...justing the tx level and or cable equalizer settings Replace the FCU The other end may be defective or incompatible try sending to another machine Check for line problems Cross reference See error cod...

Страница 53: ...eference Tx level NCU Parameter 01 PSTN Cable equalizer G3 Switch 07 PSTN Dedicated Tx parameters in Service Program Mode 0 14 Non standard post message response code received Incompatible or defectiv...

Страница 54: ...l or the operation panel drive board 0 20 Facsimile data not received within 6 s of retraining Check the line connection Replace the FCU Check for line problems Try calling another fax machine Try adj...

Страница 55: ...their tx level Try adjusting the rx cable equalizer setting and or rx error criteria Cross reference Rx cable equalizer G3 Switch 07 PSTN Rx error criteria Communication Switch 02 bits 0 and 1 0 29 D...

Страница 56: ...m A polling tx file was not ready at the other terminal when polling rx was initiated from the calling terminal 0 74 The calling terminal fell back to T 30 mode because it could not detect ANSam after...

Страница 57: ...sing dedicated tx parameters Try increasing the tx level Try adjusting the tx cable equalizer setting If these errors happen at the receiving terminal Try adjusting the rx cable equalizer setting Try...

Страница 58: ...at the start Try adjusting the cable equalizer setting 2 11 Only one V 21 connection flag was received Replace the FCU 2 12 Modem clock irregularity Replace the FCU 2 13 Modem initialization error Tur...

Страница 59: ...cut Check the line connector Check for line problems Replace the FCU 4 10 Communication failed because of an ID Code mismatch Closed Network or Tel No CSI mismatch Protection against Wrong Connections...

Страница 60: ...the FCU Try adjusting the rx cable equalizer Cross reference Rx cable equalizer G3 Switch 07 PSTN 6 06 G3 ECM coding decoding error Defective FCU The other terminal may be defective 6 08 G3 ECM PIP P...

Страница 61: ...evice does not match the password in the SIP server 13 25 Network I F setting error IPV4 is not active in the active protocol setting IP address of the device is not registered 13 26 Network I F setti...

Страница 62: ...rectly Contact the system administrator to determine if there is a problem with the SMTP server and to check that the SMTP server settings are correct Folder send destination is incorrect Contact the...

Страница 63: ...ending Contact the system administrator check the amount of space remaining on the target HDD or check if the mail size setting is the default value 2MB Check the size of the original data For example...

Страница 64: ...n to Email while the buffer is being used send mail at the same time 14 12 Data Size Too Large Transmission was cancelled because the detected size of the file was too large 14 13 Send Cancelled Proce...

Страница 65: ...as exceeded the limit HDD is full or not operating correctly Software error 14 31 UFS File Creation Failed UFS file could not be created Not enough space in UFS area to handle both Scan to Email and I...

Страница 66: ...peration 14 61 Notification Mail Send Failed for All Destinations All addresses for return notification mail failed 14 62 Transmission Error due to the existence of zero line page When the 0 line page...

Страница 67: ...estination SMTP server works normally Check if the settings of the destination SMTP server are correct 15 01 POP3 IMAP4 Server Not Registered At startup the system detected that the IP address of the...

Страница 68: ...eader 15 16 Mail Size Receive Error The mail cannot be received because it is too large 15 17 Receive Timeout May occur during manual receiving only because the network is not operating correctly 15 1...

Страница 69: ...TIFF Parameter Error The TIFF file sent as the attachment could not be received because the TIFF header is incorrect The TIFF file attachment is a type not supported The TIFF file attachment is corrup...

Страница 70: ...rect Destinations are full so the final and transfer destinations could not be created 15 92 Memory Overflow Transmission could not be received because memory overflowed during the transaction 15 93 M...

Страница 71: ...b stalled due to line disconnection at the other end The job started normally but did not finish normally data may or may not have been received fully Restart the machine 22 04 The machine cannot stor...

Страница 72: ...within a specified time 01 14 The machine either of destination or of local is entering SP or Initial setting An established connection exists Exit SP or initial setting Wait until the connection has...

Страница 73: ...ON OFF ON ON MACHINE_ERR_04 Error Code Suggested Cause Action 04 Although the same user registered to the Remote Machine and Client side Machine the user name and password for login are unmatched bet...

Страница 74: ...ICS memory MACHINE_ERR_08 Error Code Suggested Cause Action 08 1 A Client side Machine connects to other Client side Machine The Client side Machine not registered in the Remote Machine as destination...

Страница 75: ...twork settings on the PC Check the network settings on the PC Is the IP address registered in the TCP IP properties in the network setup correct Check the IP address with the administrator of the netw...

Страница 76: ...the server Make sure that the machine can log into the e mail server Check that the account and password stored in the server are the same as in the machine Ask the administrator to check 3 E mail se...

Страница 77: ...machine receives the returned e mail if the communication is performed successfully 3 Destination e mail address Make sure that the e mail address is actually used Check that the e mail address conta...

Страница 78: ...using H 323 or 5060 when using SIP Send by specifying the port number 7 Specified port number correct Confirm the port number of the remote fax 8 DNS server registered when host name specified Contac...

Страница 79: ...Internet Fax 8 Transmission sent manually Manual sending not supported 9 IP address of local fax registered Register the IP address 10 DNS registered when host name specified Contact the network admin...

Страница 80: ...ator 9 Enable H 323 Enable SIP SW is set to on Check the settings See User Parameter SW 34 Bit 0 SW 34 Bit 1 10 IP address of local fax registered Register the IP address of the local fax 11 Alias num...

Страница 81: ...S server registered when host name specified on sender side Contact the network administrator The sender machine displays this error code if the sender fax is a Ricoh model 7 Network bandwidth too nar...

Страница 82: ...ceive by Alias Fax number Check Point Action 1 LAN cable connected Check the LAN cable connection 2 Firewall NAT is installed Cannot the breach firewall Request the remote fax to send by using another...

Страница 83: ...8 Local fax IP address registered Register the IP address 9 Local fax Alias number registered Register the Alias number 10 Network bandwidth too narrow Request the system administrator to increase th...

Страница 84: ...3 Troubleshooting 82...

Страница 85: ...ion power switch to switch the power off wait for the power LED to go off and then switch the main power switch off The main power LED lights or flashes while the platen cover or ARDF is open while th...

Страница 86: ...h 001 016 00 0F Change the bit switches for printer settings for the fax option page 108 Printer Switches 104 Communication Switch 001 032 00 1F Change the bit switches for communication settings for...

Страница 87: ...witches for optional IP fax parameters page 151 IP Fax Switches SP2 XXX RAM 2 Mode No Function 101 RAM Read Write 001 Change RAM data for the fax board directly page 184 102 Memory Dump 001 G3 1 Memor...

Страница 88: ...tation 001 Fax Number Enter the fax number of the service station 002 Select Line Select the line type 102 Serial Number 000 Enter the fax unit s serial number 103 PSTN 1 Port Settings 001 Select Line...

Страница 89: ...he G3 2 line 105 PSTN 3 Port Settings 001 Select Line Select the line setting for the G3 3 line If the machine is installed on a PABX line select PABX PABX GND or PABX FLASH 002 PSTN Access Number Ent...

Страница 90: ...ions 4 Mode No Function 101 001 FCU ROM Version Displays the FCU ROM version 102 001 Error Codes Displays the latest 64 fax error codes 103 001 G3 1 ROM Version Displays the G3 1 modem version 104 001...

Страница 91: ...All Bit Switches 000 Resets all the current bit switch settings 106 Reset Security Bit Switches 000 Resets only the security bit switches If you select automatic output display for the user parameter...

Страница 92: ...Prints the protocol dump list of all communications for the G3 2 line 005 G3 2 1 Communication Prints the protocol dump list of the last communication for the G3 2 line 006 G3 3 All Communications Pr...

Страница 93: ...Print out 001 All Journals The machine prints all the communication records on the report 002 Specified Date The machine prints all communication records after the specified date 107 Log List Print o...

Страница 94: ...e the test modes for PTT approval 7 Function 101 G3 1 Modem Tests 102 G3 1 DTMF Tests 103 Ringer Test 104 G3 1 V34 S2400baud 105 G3 1 V34 S2800baud 106 G3 1 V34 S3000baud 107 G3 1 V34 S3200baud 108 G3...

Страница 95: ...V34 S2400baud Not used 127 IG3 1 V34 S2800baud Not used 128 IG3 1 V34 S3000baud Not used 129 IG3 1 V34 S3200baud Not used 130 IG3 1 V34 S3429baud Not used 131 IG3 2 Modem Tests Not used 132 IG3 2 DTMF...

Страница 96: ...em Parameter List printed by the machine System Switches System Switch 00 SP No 1 101 001 No Function Comments 0 Dedicated transmission parameter programming 0 Disabled 1 Enabled Set this bit to 1 bef...

Страница 97: ...value N after L indicates the rx level The high byte is given first followed by the low byte Divide the decimal value of N by 16 to get the rx level In the above example the decimal value of N 0100 H...

Страница 98: ...Modem rate 336 33600 bps 168 16800 bps 312 31200 bps 144 14400 bps 288 28800 bps 120 12000 bps 264 26400 bps 96 9600 bps 240 24000 bps 72 7200 bps 216 21600 bps 48 4800 bps 192 19200 bps 24 2400 bps...

Страница 99: ...used Do not change these settings 2 Forced reset after transmission stalls 0 Off 1 On With this setting on the machine resets itself automatically if a transmission stalls and fails to complete the j...

Страница 100: ...09 SP No 1 101 010 No Function Comments 0 Addition of image data from confidential transmissions on the transmission result report 0 Disabled 1 Enabled If this feature is enabled the top half of the...

Страница 101: ...witch only when some log reports are necessary 7 Not used Do not change this setting System Switch 0A SP No 1 101 011 No Function Comments 0 Automatic port selection 0 Disabled 1 Enabled When 1 is sel...

Страница 102: ...sks the direct sending function on the operation panel so direct sending with ScanRouter cannot be selected 3 Action when the external handset goes off hook 0 Manual tx and rx operation 1 Memory tx an...

Страница 103: ...Asia 01 Germany 13 Japan 02 UK 14 Hong Kong 03 Italy 15 South Africa 04 Austria 16 Australia 05 Belgium 17 New Zealand 06 Denmark 18 Singapore 07 Finland 19 Malaysia 08 Ireland 1A China 09 Norway 1B T...

Страница 104: ...cted for all destinations during broadcasting 4 7 Not used Do not change these settings System Switch 12 SP No 1 101 019 No Function Comments 0 7 TTI printing position in the main scan direction TTI 0...

Страница 105: ...selected period After transmitting the file if there is no file waiting for transmission the machine goes to the Energy Saver mode Bit 5 Bit 4 Setting 0 0 1 min 0 1 30 min 1 0 1 hour 1 1 24 hours 6 7...

Страница 106: ...rm or letterhead which has a colored or printed background change this bit to 1 Original 1 and Original 2 can be selected in addition to the Text Text Photo and Photo modes This setting can be used fo...

Страница 107: ...ions are still possible But the machine will overwrite the oldest communication records This setting is effective only when Automatic Journal printout is enabled but the machine cannot print the repor...

Страница 108: ...Reception Otherwise keep this bit at 1 default setting 5 7 Not used Do not change the settings This setting can be used for the client machine which has no FCU System Switch 1F SP No 1 101 032 No Func...

Страница 109: ...ax unit stops 0 When the fax unit detects a fax SC code other than SC1201 and SC1207 the fax unit automatically resets itself 1 When the fax unit detects any fax SC code the fax unit stops Cross Refer...

Страница 110: ...t used 0 A4 1 B4 2 A3 3 6 Reserved 7 Not used 0 Off not selected 1 On selected If more than one of these three bits is set to 1 the larger size has priority For example if both Bit 2 and Bit 1 are set...

Страница 111: ...set to 1 the machine converts millimeters to inches for sending mail There is no switch for converting inches to millimeters Unlike G3 fax transmissions which can negotiate between sender and receiver...

Страница 112: ...is ignored and no header is printed 1 Output from Attached Document at E mail TX Error This setting determines whether only the first page or all pages of an e mail attachment are printed at the sendi...

Страница 113: ...or If any setting other than displayed 01 causes a problem change the setting to 01 to enable normal sending of the Return Receipt 4 Media accept feature This setting adds or does not add the media ac...

Страница 114: ...transmission originated can be used to determine automatically the destination folder for each e mail 1 Subject corresponding to mail post database 0 Standard subject 1 Mail post database subject The...

Страница 115: ...settings I fax Switch 07 Not used do not change the settings I fax Switch 08 SP No 1 102 009 No Function Comments 0 7 Memory Threshold for POP Mail Reception This setting determines the amount of SAF...

Страница 116: ...014 No Function Comments 0 1 Not used Do not change the settings 2 3 Select the signature when sending mail notification of the send results In response to IEEE2600 1 Bit 2 Bit 3 Setting 0 0 No sign 0...

Страница 117: ...ion 3 7 Not used Printer Switches Printer Switch 00 SP No 1 103 001 No Function Comments 0 Select page separation marks 0 Off 1 On 0 If a 2 page RX transmission is split is printed in the bottom right...

Страница 118: ...ge the settings Printer Switch 01 SP No 1 103 002 No Function Comments 0 2 Not used Do not change the settings 3 4 Maximum print width used in the setup protocol These bits are only effective when bit...

Страница 119: ...nd reports 1 The specified paper feed station will not be used for printing fax messages and reports Do not disable usage for a paper feed station which has been specified by User Parameter Switch 0F...

Страница 120: ...e separation setting when sub scan compression is forbidden 00 0F 0 15 mm Hex Default 6 mm Page separation threshold with reduction disabled with switch 03 0 above For example if this setting is set t...

Страница 121: ...duplicated image on the next page when page separation has taken place Bit 6 Bit 5 Setting 0 0 4 mm 0 1 10 mm 1 0 15 mm 1 1 Not used 7 Not used Do not change the setting Printer Switch 05 Not used do...

Страница 122: ...used do not change the settings Printer Switch 0A Not used do not change the settings Printer Switch 0B Not used do not change the settings Printer Switch 0C Not used do not change the settings Print...

Страница 123: ...switch Refer to Detailed Section Descriptions for more on this feature Bit 4 Bit 3 Setting 0 0 The upper half only 0 1 50 reduction sub scan only 1 0 Same size 1 1 Not used 5 6 Not used Do not change...

Страница 124: ...2 Duplex printing 0 Disabled 1 Enabled 1 The machine always prints received fax messages in duplex printing mode 3 Binding direction for Duplex printing 0 Left binding 1 Top binding 0 Sets the bindin...

Страница 125: ...e in receive mode These bits determine the compression capabilities to be declared in phase B handshaking of the T 30 protocol Bit 1 Bit 0 Modes 0 0 MH only 0 1 MH MR 1 0 MH MR MMR 1 1 MH MR MMR JBIG...

Страница 126: ...switched off automatically 1 Not used Do not change the setting 2 3 Wrong connection prevention method 0 1 The machine will disconnect the line without sending a fax message if the last 8 digits of th...

Страница 127: ...ecutive error lines in the received page than the threshold the machine will send a negative response The Low and High threshold values depend on the sub scan resolution and are as follows 100 dpi 6 L...

Страница 128: ...g 03 H Communication Switch 04 SP No 1 104 005 No Function Comments 0 Remote mode switch TEL mode 0 Disable 1 Enable Active Set this bit to ON when you wish to switch TEL mode to FAX mode remotely 1 R...

Страница 129: ...edialing 0 From the error page 1 From page 1 0 The transmission begins from the page where transmission failed the previous time 1 Transmission begins from the first page using normal memory transmiss...

Страница 130: ...ere is no memory available This will result in communication failure Communication Switch 0E SP No 1 104 015 No Function Comments 0 7 Minimum interval between automatic dialing attempts 06 to FF Hex u...

Страница 131: ...y the fax unit always converts the data into mm format 1 The machine converts the scanned data or stored data in the SAF memory to the format which was specified in the set up protocol DIS NSF before...

Страница 132: ...ption 0 Disabled 1 Enabled 0 Polling transmission to another maker s machine using the SEP Selective Polling signal is disabled 1 SUB reception 0 Disabled 1 Enabled 0 Confidential reception to another...

Страница 133: ...al in routing for the PSTN 2 connection 7 PSTN 3 dial in routing 0 Off 1 On Enables or disables dial in routing for the PSTN 3 connection Communication Switch 19 Not used do not change the settings Co...

Страница 134: ...ss code set bit 0 to 1 When the machine detects 8 as the first dialed number it automatically disables V 8 protocol If 9 is the PSTN access code use bit 1 2 7 Not used Do not change the settings Commu...

Страница 135: ...speaker is disabled all through the communication 0 1 The monitor speaker is on up to phase B in the T 30 protocol 1 0 Used for testing The monitor speaker is on all through the communication Make sur...

Страница 136: ...used 0 Standard and non standard 1 Standard only Change this bit to 1 only when the other end can only communicate with machines that send T 30 standard frames only 1 Disables NSF NSS signals these ar...

Страница 137: ...communications 5 Modem rate used for the next page after receiving a negative code RTN or PIN 0 No change 1 Fallback 1 The machine s tx modem rate will fall back before sending the next page if a nega...

Страница 138: ...8 protocol on off G3 switch 03 bit 2 Bit 3 Bit 2 Bit 1 Bit 0 kbps 0 0 0 1 2 4 0 0 1 0 4 8 0 0 1 1 7 2 0 1 0 0 9 6 0 1 0 1 12 0 0 1 1 0 14 4 0 1 1 1 16 8 1 0 0 0 19 2 1 0 0 1 21 6 1 0 1 0 24 0 1 0 1 1...

Страница 139: ...ception If a modem rate 14 4 kbps or slower is selected V 8 protocol should be disabled manually Cross reference V 8 protocol on off G3 switch 03 bit2 Bit 3 Bit 2 Bit 1 Bit 0 kbps 0 0 0 1 2 4 0 0 1 0...

Страница 140: ...27ter V 29 V 17 V 34 Other settings Not used G3 Switch 07 SP No 1 105 008 No Function Comments 0 1 PSTN cable equalizer tx mode Internal Use a higher setting if there is signal loss at higher frequen...

Страница 141: ...0 Medium 1 1 High 4 PSTN cable equalizer V 8 V 17 rx mode External 0 Disabled 1 Enabled Keep this bit at 1 5 Not used Do not change the settings 6 Parameter selection for dial tone detection 0 Normal...

Страница 142: ...maximum interval between EOL end of line signals and the maximum interval between ECM frames from the other end Try using a longer setting if error code 0 21 is frequent 5 Not used Do not change the s...

Страница 143: ...G3 Switch 0E SP No 1 105 015 No Function Comments 0 7 Set CNG send time interval Some machines on the receiving side may not be able to automatically switch the 3 second CNG interval High order bit 3...

Страница 144: ...handset is off hook at the end of fax communication change this bit to 1 2 3 Not used Do not change these settings 4 Sidaa manual calibration setting 0 Off 1 On 1 manually calibrates for communication...

Страница 145: ...itch 00 SP No 1 106 001 No Function Comments 0 1 Monitor speaker during communication tx and rx 0 0 The monitor speaker is disabled all through the communication 0 1 The monitor speaker is on up to ph...

Страница 146: ...bit to 1 only when the other end can only communicate with machines that send T 30 standard frames only 1 Disables NSF NSS signals these are used in non standard mode communication 1 4 Not used Do no...

Страница 147: ...als This bit is not effective in V 34 communications 5 Modem rate used for the next page after receiving a negative code RTN or PIN 0 No change 1 Fallback 1 The machine s tx modem rate will fall back...

Страница 148: ...ol should be disabled manually Cross reference V 8 protocol on off G3 switch 03 bit 2 Bit 3 Bit 2 Bit 1 Bit 0 kbps 0 0 0 1 2 4 0 0 1 0 4 8 0 0 1 1 7 2 0 1 0 0 9 6 0 1 0 1 12 0 0 1 1 0 14 4 0 1 1 1 16...

Страница 149: ...eds pose problems during reception If a modem rate 14 4 kbps or slower is selected V 8 protocol should be disabled manually Cross reference V 8 protocol on off G3 switch 03 bit2 Bit 3 Bit 2 Bit 1 Bit...

Страница 150: ...Other settings Not used G3 2 Switch 07 SP No 1 106 008 No Function Comments 0 1 PSTN cable equalizer tx mode Internal Use a higher setting if there is signal loss at higher frequencies because of the...

Страница 151: ...3 Bit 2 Setting 0 0 None 0 1 Low 1 0 Medium 1 1 High 4 PSTN cable equalizer V 8 V 17 rx mode External 0 Disabled 1 Enabled Keep this bit at 1 5 7 Not used Do not change the settings G3 2 Switch 08 Not...

Страница 152: ...d sends CFR This is outside the T 30 recommendation But if this delay occurs set this bit to 1 to give the sending machine more time to send data Refer to error code 0 20 ITU T T 30 recommendation The...

Страница 153: ...not change this setting 1 IP Fax Transport 0 TCP 1 UDP Selects TCP or UDP protocol for IP Fax 2 IP Fax single port selection 0 OFF 1 ON enable Selects single data port 3 IP Fax double ports single da...

Страница 154: ...P Fax Switch 01 SP No 1 111 002 No Function Comments 0 3 IP Fax delay level setting Selects the acceptable delay level Level 0 is the highest quality Default is 0000 level 0 Bit 3 Bit 2 Bit 1 Bit 0 0...

Страница 155: ...call message with H 323 or no tunneled H 245 is transmitted via CCM 4 Message reception selection from non registered SIP server 0 Answer 1 Not answer 0 This answers the INVITE message from the SIP s...

Страница 156: ...ansmission selection 0 PPRx1 1 PPRx4 When 0 is selected the transmission condition is decided by error frame numbers When 1 is selected the transmission condition is based on the ITU T method 6 Shift...

Страница 157: ...0 1 12 0 0 1 1 0 14 4 4 5 Modem setting for transmission Sets the modem type for transmission The default is 00 V29 Bit 5 Bit 4 Types 0 0 V29 0 1 V17 1 0 Not used 1 1 Not used 6 7 Not used Do not cha...

Страница 158: ...0 Not transmitted 1 Transmitted Transmits or does not transmit DCN at T1 timeout 2 Not used Do not change this setting 3 Hang up setting at DIS reception disabled 0 No hang up 1 Hang up after transmit...

Страница 159: ...0 1 3 5 s 1 0 4 s 1 1 5 s 4 5 T0 timer adjustment Adjusts the fail safe timer This timer sets the interval between setup data transmission and T 38 phase decision If your destination return is late o...

Страница 160: ...SIP server 3 4 re INVITE transmission delay timer setting This changes the interval for transmit re INVITE after receiving the ACK message transmitted by T 38 device Bit 4 Bit 3 0 0 No delay 0 1 1 se...

Страница 161: ...port mode Switch the port mode for IP FAX T38 transport UDP at SIP call control 2 3 SIP IP FAX port mode TCP 00 3 port mode 01 2 port mode 10 1 port mode Switch the port mode for IP FAX T38 transport...

Страница 162: ...ged using NCU Parameter programming SP2 103 104 and 105 if SP2 103 104 and 105 can be used this will be indicated in the Remarks column The RAM is programmed in hex code unless BCD is included in the...

Страница 163: ...18 12 Germany 01 01 Japan 19 13 UK 02 02 Hong Kong 20 14 Italy 03 03 South Africa 21 15 Austria 04 04 Australia 22 16 Belgium 05 05 New Zealand 26 17 Denmark 06 06 Singapore 24 18 Finland 07 07 Malays...

Страница 164: ...ne frequency lower limit low byte 680508 PSTN dial tone detection time 20 ms If 680508 contains FF H the machine pauses for the pause time address 68050D 68050E Italy See Note 2 680509 PSTN dial tone...

Страница 165: ...requency upper limit low byte 680519 PABX dial tone frequency lower limit high byte Hz BCD If both addresses contain FF H tone detection is disabled 68051A PABX dial tone frequency lower limit low byt...

Страница 166: ...680527 PABX busy tone frequency upper limit low byte 680528 PABX busy tone frequency lower limit high byte Hz BCD If both addresses contain FF H tone detection is disabled 680529 PABX busy tone frequ...

Страница 167: ...FF H tone detection is disabled 680535 International dial tone frequency upper limit low byte 680536 International dial tone frequency lower limit high byte Hz BCD If both addresses contain FF H tone...

Страница 168: ...e reset time LOW 680545 Country dial tone reset time HIGH 680546 Country dial tone continuous tone time 680547 Country dial tone permissible drop time 20 ms 680548 Country dial wait interval LOW 68054...

Страница 169: ...in DTMF signals dBm x 0 5 SP2 103 021 parameter 20 The setting must be less than 5dBm and should not exceed the setting at 680552h above See Note 5 680554 PSTN DTMF tone attenuation level after dialli...

Страница 170: ...not set a number more than 7 in the UK 68055E Progress tone detection level and cadence detection enable flags Bit 7 0 Bit 6 0 Bit 5 0 25 0 dBm Bit 7 0 Bit 6 0 Bit 5 1 35 0 dBm Bit 7 0 Bit 6 1 Bit 5 0...

Страница 171: ...03 007 parameter 06 The setting must not be zero 680577 Minimum required length of the first ring 20 ms See Note 4 SP2 103 008 parameter 07 680578 Minimum required length of the second and subsequent...

Страница 172: ...w byte 6805A3 Acceptable CED detection frequency lower limit high byte BCD Hz If both addresses contain FF H tone detection is disabled 6805A4 Acceptable CED detection frequency lower limit low byte 6...

Страница 173: ...I short protocol tone 800Hz detection frequency lower limit high byte Hz BCD If both addresses contain FF H tone detection is disabled 6805B2 Acceptable AI short protocol tone 800Hz detection frequenc...

Страница 174: ...t message 0 12 s 1 30 s 1 Maximum wait time for post message EOP EOM MPS can be changed to 30 s Change this bit to 1 if communication errors occur frequently during V 17 reception 6805E3 Bits 0 and 1...

Страница 175: ...200Hz Bits 6 to 7 Calibration in off hook state Bit 6 0 Bit 7 0 off hook to ACAL 128 ms off hook to MCAL 1000 ms Bit 6 1 Bit 7 0 off hook to ACAL 128 ms off hook to MCAL 500 ms Bit 6 0 Bit 7 1 off hoo...

Страница 176: ...after the time specified by this parameter 5 The calculated level must be between 0 and 10 The attenuation levels calculated from RAM data are High frequency tone 0 5 x N680552 680554 3 5 dBm 0 5 x N...

Страница 177: ...ator Address Book Management 3 Select the address book that you want to program 4 For the fax parameter select Fax Dest for the E mail parameter select E mail then press Start Make sure that the LED o...

Страница 178: ...ue between 79h and FEh Switch 01 No FUNCTION COMMENTS 0 4 Tx level If communication with a particular remote terminal often contains errors the signal level may be inappropriate Adjust the Tx level fo...

Страница 179: ...wire between the modem and the telephone exchange when calling the number stored in this Quick Speed Dial Also try using the cable equalizer if one or more of the following symptoms occurs Communicati...

Страница 180: ...se settings other than listed on the left If the setting is Disabled the bit switch setting is used Bit3 Bit2 Bit1 Bit0 bps 0 0 0 0 Not used 0 0 0 1 2400 0 0 1 0 4800 0 0 1 1 7200 0 1 0 0 9600 0 1 0 1...

Страница 181: ...ing is Disabled the bit switch setting is used 4 V 8 protocol 0 Off 1 Disabled If transmissions to a specific destination always end at a lower modem rate 14 400 bps or lower disable V 8 protocol so a...

Страница 182: ...attached to e mails for sending 1 MR Compression mode for e mail attachments 0 Off 1 On Switches MR compression on and off for files attached to e mails for sending 2 MMR Compression mode for e mail...

Страница 183: ...ese settings 7 Designates the bits to reference for original size of e mail attachments 0 Registered Bit 0 to 6 1 No registration The 0 selection default references the settings for Bits 00 01 02 abov...

Страница 184: ...references the settings for Bits 00 01 02 04 above The 1 selection ignores the selections of Bits 00 01 02 04 Switch 03 Not used do not change the settings Switch 04 No FUNCTION COMMENTS 0 Full mode...

Страница 185: ...t transmission to SMTP server 1 7 Not used Do not change these settings Switch 06 Not used do not change the settings Switch 07 Not used do not change the settings Switch 08 Not used do not change the...

Страница 186: ...checksum high 680020 to 68003F H System bit switches 680050 to 68005F H Printer bit switches 680060 to 68007F H Communication bit switches 680080 to 68008F H G3 bit switches 680090 to 68009F H G3 2 b...

Страница 187: ...it 1 Automatic communication failure report and transfer result report output 0 Off 1 On Bits 2 to 3 Not used Bit 4 Indicates the parties 0 Not indicated 1 Indicated Bit 5 Include sender s name on rep...

Страница 188: ...08 Bits 0 and 1 Not used Bit 2 Authorized reception 0 Only faxes from senders whose RTIs CSIs are specified for this feature are accepted 1 Only faxes from senders whose RTIs CSIs are not specified fo...

Страница 189: ...ter switch 15 SWUSR_0F This switch is not printed on the user parameter list Bits 0 1 and 2 Cassette for fax printout Bit 2 0 Bit 1 0 Bit 0 1 1st paper feed station Bit 2 0 Bit 1 1 Bit 0 0 2nd paper f...

Страница 190: ...and receptions 1 The Journal is separated into G3 1 G3 2 and G3 3 communications Bit 2 Not used Bit 3 90 image rotation during B5 portrait Tx This switch is not printed on the user parameter list 0 Of...

Страница 191: ...ed on the user parameter list Bit 0 Dial tone detection PSTN 1 0 Disabled 1 Enabled Bits 1 to 7 Not used 6800E7 H User parameter switch 23 SWUSR_17 Not used 6800E8 H User parameter switch 24 SWUSR_18...

Страница 192: ...3 Backup file is printed along with the TX communication failure report when a backup file transmission failure occurs 00 Do not print 01 Print first page only 10 Print whole file Bit 4 Display the s...

Страница 193: ...68016F H Service Switches 680170 to 68017F H IFAX Switches 680180 to 68018F H IP FAX Switches 680190 to 6801A3 H PSTN 1 RTI Max 20 characters ASCII See the following note 6801A4 to 6801B7 H PSTN 2 RTI...

Страница 194: ...DOM 1 EXP 680456 H Printing format for TTI 8 0 DOM 1 EXP 680457 H Printing format for TTI 9 0 DOM 1 EXP 680458 H Printing format for TTI 10 0 DOM 1 EXP 680459 to 68046C H PSTN 1 CSI Max 20 characters...

Страница 195: ...0 Not installed 1 Installed Bit 5 G3 3 0 Not installed 1 Installed Bit 6 and 7 Not used 6804EE H Machine code Check ram 3 680500 H Start address of G3 table for G3 1 680600 H Start address of G3 tabl...

Страница 196: ...ion Read only 6808EA H G3 2 Modem ROM version Read only 6808EC H G3 3 Modem ROM version Read only 6808F8 H Number of multiple sets print Read only 68094E H Time for economy transmission Not used 68094...

Страница 197: ...Max 7100 characters ASCII 6A8F2A H NGN initial setting method 0 Simple 1 Manual 6A8F2B H SIP digest authentication user name Max 128 characters ASCII 6A8FAB H NGN SIP domain name Max 64 characters AS...

Страница 198: ...wer Limit Low Defaults NA 60 EU 90 ASIA 90 6B3AE8 H Dial tone detection waiting time 20 ms Defaults NA 64 EU 64 ASIA 64 6B3AE9 to 6B3AEA Dial tone detection monitoring time 20 ms Defaults Area 6B35A9...

Страница 199: ...ptions Extra G3 Interface option This provides one more analog line interface This allows full dual access Two extra G3 interface options can be installed Memory Expansion This expands the SAF memory...

Страница 200: ...he fax options FACE3 5 Fax Application Control Engine CPU Data compression and reconstruction DCR DMA control Clock generation DRAM backup control Modem FAME2 V 34 V33 V17 V 29 V 27ter V 21 and V 8 DR...

Страница 201: ...er storage is backed up by a lithium battery Memory Back up A rechargeable battery backs up the SAF memory DRAM for 12 hours A lithium battery backs up the system parameters and programmed items in th...

Страница 202: ...d CPU RU30 DPRAM Dual Port RAM Handshaking with the FCU is done through this block DMA controller JBIG DSP V34 modem RL5T892 Includes the DTMF Receiver function DCR for MH MR MMR and JBIG compression...

Страница 203: ...the original at the selected resolution in inch format The IPU processes the data and transfers it to the FCU When scanning a fax original the IPU uses the MTF independent dot erase and thresholding p...

Страница 204: ...anner bit switches not the copier s SP modes Then the FCU stores the data in page memory and compresses the data for transmission The NCU transmits the data to the line JBIG Transmission Memory transm...

Страница 205: ...unit is installed the line that the message comes in on depends on the telephone number dialled by the other party the optional G3 unit has a different telephone number from the main fax board JBIG Re...

Страница 206: ...ption Available Line Type Available protocol Combinations Standard only PSTN G3 Extra G3 Interface Unit single PSTN PSTN G3 G3 Extra G3 Interface Unit double PSTN PSTN PSTN G3 G3 G3 Document Server Th...

Страница 207: ...y is not used The document is compressed with MMR and stored Up to 9 000 pages can be stored 1 file Up to 1 000 pages from the fax application Only stored documents from the fax application can be tra...

Страница 208: ...estination requested for reply To Mail address of the destination Bcc Backup mail address Subject From CSI or RTI Fax Message No xxxx Content Type Multipart mixed Attached files image tiff Content Tra...

Страница 209: ...received Also error mail will not be sent even if the mail is not sent properly This feature refers to A records not supported with MX records Selectable Options These options are available for selec...

Страница 210: ...used depending on the setting User Tools System Settings File Transfer Reception Protocol An error will be issued and error mail will be sent to the mail source when the reception protocol is not set...

Страница 211: ...e Access Limit Entry address and the mail address of the incoming mail do not match the incoming mail is discarded and not delivered and the SMTP server responds with an error However in this case an...

Страница 212: ...ception files have been printed The error handling method for this type of error is the same as for Abnormal files If the capacity of the SAF memory drops to zero during reception the machine operates...

Страница 213: ...ing the level of importance confirming reception of the mail Subject and Level of Importance You can enter a subject message with TX Mode Subject The Subject entry for the mail being sent is limited t...

Страница 214: ...delivery From RTI or CSI of the station designated for delivery Mail delivery Fax Message No File Number RTI or CSI of sender Mail sending from G3 memory Mail address of sender Memory sending Mail ad...

Страница 215: ...f mail reception The other party s machine will not respond to the request unless the two conditions below are met The other party s machine must be set up to respond to the confirmation request The o...

Страница 216: ...column The arrival of the return receipt is not recorded in the journal as a separate communication Its arrival is only reported by the presence of OK or E in the Result column If the mail address us...

Страница 217: ...her setting if too many transmission errors are occurring on the network If TCP UDP is enabled on the network raise this setting on the T 30 machine Increasing the delay time allows the recovery of mo...

Страница 218: ...5 Detailed Section Descriptions 216...

Страница 219: ...cument Length 128 1200 mm 5 0 47 2 ins Width 105 297 mm 4 1 11 7 inch Double sided document Length 128 432 mm 5 0 17 inch Width 105 297 mm 4 1 11 7 inch Scanning Method Flat bed with CCD Resolution G3...

Страница 220: ...AM V 27ter PHM V 8 V 21 FSK Data Rate G3 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 bps Automatic fallback I O Rate With ECM 0 ms line Without ECM 2 5 5 10 20 or 4...

Страница 221: ...Specific Senders 250 The following table shows how the capabilities of the document memory will change after the Expansion Memory are installed Without the Expansion Memory With the Expansion Memory...

Страница 222: ...t be set to 1 Transmission Time 1 s through a LAN to the server Condition ITU T 1 test document Selerexe Letter MTF correction OFF TTI None Resolution 200 x 100 dpi Communication speed 10 Mbps Corresp...

Страница 223: ...tication Method SMTP AUTH POP before SMTP A POP Remark The machine must be set up as an e mail client before installation Any client PCs connected to the machine through a LAN must also be e mail clie...

Страница 224: ...nal size A3 or 11 x 17 DLT Custom 297 mm x 1200 mm 11 7 x 47 3 Maximum scanning size 297 mm x 1200 mm 11 7 x 47 3 Transmission protocol TCP UDP IP communication Compatible machines IP Fax compatible m...

Страница 225: ...Unit Type M12 Component Code No Remarks FCU D3A5 01 02 03 11 12 1 SG3 Board D3A5 05 06 07 13 2 Optional SG3 Board 3 Optional CCU I F Board 4 Included with optional G3 unit Expansion Memory D3A5 10 5...

Страница 226: ...MEMO 224 EN...

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