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xiv

8. Appendix

Troubleshooting................................................................................................. 109

When Error Messages Appear............................................................................... 109
If Problems Described in Error Messages Persist.................................................. 110
When the Office or Devices are Moved ................................................................. 110
To Return the RC Gate .......................................................................................... 110
Error Codes............................................................................................................ 110
Default Settings...................................................................................................... 112

Information about Installed Software............................................................... 113
Specifications..................................................................................................... 114

INDEX....................................................................................................... 115

Содержание Remote Communication Gate S

Страница 1: ...re to read the Safety Information in this manual before using the equipment About the Remote Communication Gate Setup and Connection About the RC Gate Monitor Registering the Equipment Setting the Aut...

Страница 2: ...r office products Power Source 120V 60Hz 10A or more Please be sure to connect the power cord to a power source as above Trademarks MS Microsoft and Windows are registered trademarks of Microsoft Corp...

Страница 3: ...s manual the following important symbols are used R WARNING Indicates a potentially hazardous situation which if instructions are not followed could result in death or serious injury R CAUTION Indicat...

Страница 4: ...occur Connect the equipment only to the power source described on the in side front cover of this manual Connect the power cord directly into a wall outlet and do not use an extension cord Do not dam...

Страница 5: ...taples or other small metallic objects to fall inside the equipment Keep the equipment away from humidity and dust Otherwise a fire or an electric shock might occur Do not place the equipment on an un...

Страница 6: ...es for possible special disposal instructions SAVE THESE INSTRUCTIONS Certalnes mesures de s curit doivent tre prises pendant l utilisation de mat ri al t l phonique afin de r duire les risques d ince...

Страница 7: ...ses harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of ser vice may be required But if advance notice is not practical the telephone compan...

Страница 8: ...s such as early morning hours or late evenings CANADA The Ringer Equivalence Number is an indication of the maximum number of de vices allowed to be connected to a telephone interface The termination...

Страница 9: ...there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be deter mined by turn...

Страница 10: ...nant les utilisateurs au Canada Avertissement Cet appareil num rique de la classe B est conforme la norme NMB 003 du Can ada L utilisation de ce dispositif est autoris e seulement aux conditions suiva...

Страница 11: ...how to install the equipment Operating Instructions this manual Provides all of the information on how to install set up and use the equip ment This manual is provided as a PDF file Note You need not...

Страница 12: ...nder this symbol Be sure to read the instructions all of which are described in the Safety Information section The statements above are notes for your safety Important If this instruction is not follo...

Страница 13: ...BM1 9 LAN Port Indicator 9 2 Setup and Connection Checking the Setup Environment 11 Connecting the Power Cable 13 Connecting Telephone Line to Type BM1 15 Common Line for Telephone and Facsimile 15 Te...

Страница 14: ...69 When using the E mail SMTP method 69 When using the Internet encryption communication HTTPS Method 70 Basic 72 When using the E mail SMTP Method 72 When using the Internet encryption communication...

Страница 15: ...te 98 Common to the E mail SMTP and Internet encryption communication HTTPS Method 98 Service Test Call 99 When using the Internet encryption communication HTTPS Method 99 Device check request call 10...

Страница 16: ...Messages Appear 109 If Problems Described in Error Messages Persist 110 When the Office or Devices are Moved 110 To Return the RC Gate 110 Error Codes 110 Default Settings 112 Information about Instal...

Страница 17: ...ired With E mail SMTP method the equipment will search the image I O devic es on the network This is called Auto Discovery The searched information will be sent to the Communication Server You are abl...

Страница 18: ...n HTTPS Method In this method the equipment communicates with the Communication Server by HTTPS This method allows the equipment to communicate with the Com munication Server by HTTPS using mutual aut...

Страница 19: ...d printers by communicating with the Communication Server The equipment can manage a maximum of 100 devices including 7 Image I O Devices Regis tered without the Network The Auto Discovery function wo...

Страница 20: ...the Network can also be con trolled by the modular cable connection for more detailed services For the devic es unconnected to the Network howev er you cannot use the Auto Discovery A total of 5 devic...

Страница 21: ...can manage a maximum of 100 devices including 7 Image I O Devices Regis tered without the Network The Auto Discovery function works with these devices as well Ask your service repre sentative for comp...

Страница 22: ...the Network can also be con trolled by the modular cable connection for more detailed services For the devic es unconnected to the Network howev er you cannot use the Auto Discovery A total of 5 devic...

Страница 23: ...ctly communicating with the Communication Server Lights or ange when access to the Communication Server fails Check the LAN cable is cor rectly connected Connect the power ca ble if it not connected C...

Страница 24: ...e port to connect this equipment to the network The de fault IP address is 192 168 0 2 but it can be changed 3 OA I F This is an RS 485 interface port to be con nected to the image I O devices to coll...

Страница 25: ...e image I O devices to collect information without connection setting via Network The modular cable black is used for the connection Contact your service representative for the connection service The...

Страница 26: ...About the Remote Communication Gate 10 1...

Страница 27: ...as an enclosed office This equipment supports manufacturer original I O devices only Connect this equipment and the image I O devices to a responsibly adminis trated network that is protected by a fir...

Страница 28: ...y shown be low Important When the equipment is moved from a cold to a warm location or vice versa internal dew condensation can occur In this case allow the equipment to ac climate to the new environm...

Страница 29: ...with this equipment only Do not use with other appliances Doing so may result in fire electric shock or injury Use the AC adapter supplied with the equipment Otherwise a fire an electric shock a equi...

Страница 30: ...the orange and green LEDs are lit For details about the shutdown procedure see p 98 Shut Down RC Gate R WARNING R CAUTION R CAUTION Do not plug in or out with wet hands When you disconnect the power p...

Страница 31: ...en you use your fac simile line to communicate with the Communication Server Reference See p 5 Dial up Method for details A Disconnect the telephone line cable from the LINE port of the facsimile B Co...

Страница 32: ...ed for the Remote Communication Gate The following instructions describe the connection procedures of the telephone line when the telephone line is used exclusively for this equipment A Connect the te...

Страница 33: ...cally by the DHCP server When an optional Wireless LAN is used for this equipment Important Connect the equipment and the network by the supplied network interface cable You can use 10BASE T or catego...

Страница 34: ...other net work devices C Write down the current network setting information of the computer such as the IP address etc Note The next procedure temporarily changes the IP address of the computer Write...

Страница 35: ...the screen The IP address of the PC will be set at 192 168 10 x F Open your web browser of the computer G Input https 192 168 10 1 index html in the address box of the web brows er An SSL certificatio...

Страница 36: ...language from Language Select RC Gate registrant from Us er type Enter the password for the RC Gate registrant to Password Click Login Reference Regarding the default password please refer to the Setu...

Страница 37: ...ate Registration Wizard RC Gate Information screen appears When the E mail SMTP method is selected When the Internet encryption communication HTTPS method is select ed L Enter Request No Select your t...

Страница 38: ...Wizard Confirm Network Settings screen appears Important Check the date and time periodically and correct them if necessary Reference p 63 Registering Image I O Devices to the Communication Server Typ...

Страница 39: ...ead of Change Do not click Next on this screen If this button is clicked the RC Gate Reg istration Wizard E mail Settings screen appears and you cannot set the IP ad dress The RC Gate Registration Wiz...

Страница 40: ...bers for Main DNS server and Sub DNS server for example x x x x with x representing 0 to 255 If you have installed an optional Wireless LAN card select Wired or Wireless from LAN type If you select W...

Страница 41: ...change the equipment s IP address this step is essential for re estab lishing connection with the equipment U Disconnect the network cable from the LAN1 port of this equipment When using the equipmen...

Страница 42: ...t 255 255 255 0 as the factory default If you cannot use 192 168 0 2 as the IP address of this equipment change the IP address of the LAN2 port and then connect to your network Please refer to p 17 Ch...

Страница 43: ...p Environment and then begin the installation procedure Setting the Equipment Horizontally Lay the equipment on a flat surface its LEDs upward Setting the Equipment Upright You can set the equipment v...

Страница 44: ...Setup and Connection 28 2...

Страница 45: ...Navigator 7 1 or higher Microsoft Internet Explorer 6 0 or higher Important Use a browser that can display disguised characters such as asterisks during password entry Limitation Some failure in oper...

Страница 46: ...ning screen appears Note If you cannot access the RC Gate Monitor check the proxy settings Proxy Settings for Internet Explorer 6 0 A On your Web browser s Tools menu select Internet Options The Inter...

Страница 47: ...fication warning screen may differ according to your web browser With Internet Explorer 6 0 A Click OK B Click Yes The SSL certification is accepted The SSL certification will be valid till you discon...

Страница 48: ...equipment The RC Gate administrator can change and configure the necessary settings for operating the equipment Important Change the password Do not use the factory default password for ac tual operat...

Страница 49: ...mail SMTP method is completed Auto Discovery Setting Wizard will appear as well as the buttons above When RC Gate Registration Wizard of the Internet encryption communi cation HTTPS is completed RC G...

Страница 50: ...tting the Auto Discovery for the details of Auto Discovery Set ting Wizard Device Registration Wizard Starts the wizard for registering the image I O devices to manage the Com munication Server Appear...

Страница 51: ...ut Note The illustration shows the screen when you use the E mail SMTP meth od and are logged in as the RC Gate registrant The Top Page will differ ac cording to the communication method and log in us...

Страница 52: ...o the RC Gate Registration Wizard RC Gate Information screen and you can start the wizard from the beginning Change Moves to the screen to change the set tings Apply Applies the changed settings The c...

Страница 53: ...tion 37 3 5 Work Area Name of the menu items are shown in the left and contents of the items are shown in the right You can enter the white 3 D effected item box Reference See p 39 About the Chart Scr...

Страница 54: ...s open and shown Click to fold and hide the submenu The menu with this graphic is in the bottom layer Click to show the Work Area of the menu 4 Guidance Outline of the current operation on the screen...

Страница 55: ...rrent Page Total Page Shows the current page number and the total page number 4 Click to move to the next page The but ton appears pale and it will enable one to click if there is only one page or if...

Страница 56: ...About the RC Gate Monitor 40 3...

Страница 57: ...the equipment using RC Gate Reg istration Wizard Settings in RC Gate Registration Wizard differ according to the communication method E mail SMTP or Internet encryption communication HTTPS RC Gate Re...

Страница 58: ...information for the equipment The equipment will send an E mail to the Communication Server when the equipment is connected in the network If you enter RC Gate registrant E mail address you will recei...

Страница 59: ...tart the RC Gate Monitor The Top Page for the RC Gate registrant will appear B Click RC Gate Registration Wizard Note RC Gate Registration Wizard will not appear if you log in as the RC Gate ad minist...

Страница 60: ...nwich mean time where the equipment is set Note The region shown is the region that you selected when setting the IP ad dress for the equipment RC Gate registrant E mail address This item is optional...

Страница 61: ...e the LAN1 port following the procedures in p 17 Changing the IP Address LAN2 Port If you are ac cessing the equipment from the LAN2 port do not change the subnet A Click Change instead of Next The RC...

Страница 62: ...n Set SMTP_AUTH to Enable Enter items from SMTP_AUTH authentication method to Password For POP before SMTP Authentication Set POP before SMTP to Enable Enter items from POP server address to Wait time...

Страница 63: ...ess an E mail that shows the Communication Server has received the E mail from your the equipment is sent to the entered address The E mail is sent from the Communication Server Confirm the E mail If...

Страница 64: ...n Registering with the Internet encryption communication HTTPS Method Outline of the RC Gate Registration Wizard This section describes how to make the settings to register and confirm the equipment t...

Страница 65: ...l appear B Click RC Gate Registration Wizard Note RC Gate Registration Wizard will not appear if you log in as the RC Gate ad ministrator If RC Gate Registration Wizard does not appear even if you log...

Страница 66: ...will identify your RC Gate at the Communication Server Time zone Select your region The value shows the standard time for the region dif ferent from the Greenwich mean time where the equipment is set...

Страница 67: ...he subnet use the LAN1 port following the procedures in p 17 Changing the IP Address LAN2 Port If you are ac cessing the equipment from the LAN2 port do not change the subnet A Click Change instead of...

Страница 68: ...dress of mail sent from the RC Gate E mail address for sender Reference See p 78 E mail for the details of each item I Set the security authentication of your SMTP server For SMTP_AUTH Authentication...

Страница 69: ...pe BM1 The RC Gate Registration Wizard Dial up Settings screen will appear if you are using a modem board installed on Remote Communication Gate Type BM1 A Enter Access point RC Gate phone No and Line...

Страница 70: ...t your line type Tone dialing phone Pulse dialing phone 20PPS Pulse dialing phone 10PPS Outside access No When the line is connected to the PBX enter the numbers and symbols for the external line If t...

Страница 71: ...Wizard Confirmation screen will appear The equip ment will confirm the entered settings to the Communication Server The RC Gate Registration Wizard Confirmation Result screen will appear when the conf...

Страница 72: ...gistration screen will appear Settings are registered to the Communication Server The RC Gate Registration Wizard Registration Result screen will appear when the registration is finished N Confirm tha...

Страница 73: ...work and send it to the Communication Serv er over a period of time This is called Auto Discovery Make settings for Auto Discovery with Auto Discovery Setting Wizard Auto Discovery Setting Wizard appe...

Страница 74: ...Gate Monitor The illustration shows the screens of the E mail SMTP method Screens differ when in the Internet encryption communication HTTPS method Auto Discovery Setting Wizard will not be shown if...

Страница 75: ...Finish Top Page appears C Click Next The equipment starts to obtain the address information of the network The Auto Discovery Setting Wizard Edit Range screen will appear when acquisition finishes D A...

Страница 76: ...128 to 192 168 5 254 to Auto Dis covery click Add The Auto Discovery Setting Wizard Add Range screen will appear C Add the new range Note You can add 10 ranges at a time You cannot add a range which...

Страница 77: ...red or the ranges more than shown in Remaining E Click Back Returns to the Auto Discovery Setting Wizard Edit Range screen F To delete 192 168 6 0 from the range of Auto Discovery click Delete The Aut...

Страница 78: ...at from G I Click Back Returns to the Auto Discovery Setting Wizard Edit Range screen E Click Next The Auto Discovery Setting Wizard Setting Result screen will appear F Click Finish Returns to the Top...

Страница 79: ...Registration Wizard to register and confirm the managing image I O devices to the Communication Server Device Registration Wizard will appear when you Login as the RC Gate registrant and RC Gate Regis...

Страница 80: ...gistrant does not appear follow steps A to E of p 30 To Start the RC Gate Monitor Device Registration Wizard will not be shown if RC Gate Registration Wizard is not finished If you Login as the RC Gat...

Страница 81: ...nishing address the range of IP address on the line will not be searched An error will occur if you set values other than 0 0 0 0 to the finishing IP address and 0 0 0 0 for the starting IP address SN...

Страница 82: ...to select all devices including the devices which are not on the current page Click Clear All to clear the selection of all devices including the devices which are not on the current page Click Machin...

Страница 83: ...ult to sort in order of Failed and OK If Failed is displayed in the Registration Result device registration failed Click Machine ID of a device whose result is Failed The Device Registra tion Wizard D...

Страница 84: ...ring Image I O Devices to the Communication Server 68 6 I Click Finish Returns to the Top Page of RC Gate registrant Reference To close the RC Gate Monitor see p 35 To Discontinue RC Gate Monitor for...

Страница 85: ...nd the access authority when you click RC Gate and Device Settings This list shows the case when the Communication method used was E mail SMTP Consider RC Gate administrator as Admin RC Gate registran...

Страница 86: ...RC Gate Monitor Format RC Gate Deletes all of the settings and re turns the equipment to the facto ry default value Main Menus Sub Menus Screen Names Outline Admin Regis trant RC Gate Set tings Basic...

Страница 87: ...e Shuts down the equip ment Communi cation Server Calls Service Test Call Tests communications with the Communica tion Server Device Check Req Call Tests communications with the Communica tion Server...

Страница 88: ...nt A unique ID is set to each equip ment Model name A model name for the equipment Application version The current application version of the equipment OS version The current operating system version...

Страница 89: ...built into the equipment Application last up dated The date the built in software was most recently updated OS version The current operating system version of the equipment OS last updated The latest...

Страница 90: ...Date Time to show the screen The confirmation dialog appears when you click Apply The clock starts to count when you click OK Important Check the time and date regularly and correct these if necessar...

Страница 91: ...n change and confirm the network settings for the equipment Click RC Gate Settings Network to show the screen After changing the values click Ap ply A confirmation dialog to reboot the equipment will...

Страница 92: ...net mask A subnet mask for the equipment If Enable is selected for the DHCP a subnet mask which the DHCP server assigned will be shown Default gateway address A gateway address for the equip ment If E...

Страница 93: ...gnal DNS Server Main DNS server Enter the IP address of the DNS serv er which the equipment mainly uses Enter the IP address in x x x x for mat x stands for a number from 0 to 255 This is not required...

Страница 94: ...trator s E mail function in environments where security is a concern Although E mail to the center is encrypted E mail sent to the administrator is in plain text You can change and confirm the E mail...

Страница 95: ...equipment You can set a different E mail address from the RC Gate E mail address for sender You can set multiple addresses by dividing each E mail address with a comma Set them within 255 characters R...

Страница 96: ...mail address for sender is applied but it may be different for security reasons Password A password for User name used for SMTP_AUTH authentication Usually the same password for RC Gate E mail address...

Страница 97: ...the RC Gate administrator to RC Gate E mail address for sender Note Make settings according to your E mail environment For example enter the characters that follow the of the E mail address When an e...

Страница 98: ...on Method When using the E mail SMTP Method You can confirm the method to connect Communication Server Click RC Gate Settings Communication Method to show the screen Confirmation Only Items Descriptio...

Страница 99: ...correctly Confirmation Only Able to Change Items Descriptions Admin Registrant Internet connection method This shows that Always connected is selected Proxy server This can be set to enable the HTTP...

Страница 100: ...country code with numerals and Do not use For example 810312345678 Line connection Select the line type for the equip ment whether it is RC Gate ex clusive line the telephone line only for the equipm...

Страница 101: ...rant Auto Discovery Shows whether to use Auto Discovery or not Permit setting of Auto Discovery from Com munication Server This is shown only with the Internet en cryption communication HTTPS method S...

Страница 102: ...eriod of time to run Auto Dis covery SNMP community name Enter an SNMP community name within 30 characters if there are SMTP corre spondent devices in the target devices of Auto Discovery Input SNMP c...

Страница 103: ...x x for mat x stands for a number from 0 to 255 Subnet Mask The subnet mask to determine the enable range for the Range Enter the subnet mask in x x x x format x stands for a number from 0 to 255 Disc...

Страница 104: ...Change Items Description Admin Registrant Remaining Shows the remaining amount of Range which you can register Range The network address to use Auto Discov ery Enter the IP address in x x x x for mat...

Страница 105: ...e registered Range Range The network address permitted to use Auto Discovery Subnet Mask The subnet mask used to determine the enable range for Range Discovery Select to set Auto Discovery enable for...

Страница 106: ...Interval time to re re trieve device informa tion The period of time to retry when the equipment could not receive information from devices Number of times to re retrieve device in formation The numb...

Страница 107: ...eriod of time to decide on lost devices connected to the net work being suspended for a short time Time lapse before de vices are considered suspended HTTP and SNMP The period of time to decide on los...

Страница 108: ...ame of the device If the equipment could not collect the model name it will be shown with IP Address The IP address for the device will be shown for the devices connected by RS 485 MAC Address The dev...

Страница 109: ...me for the device Enter the name within 30 charactors Model Name This is the model name of the device IP Address This is the IP address of the equipment MAC address This is the MAC address of the equi...

Страница 110: ...uch as Updat ing device firmware and device suspension are sent to this address En ter within 120 characters Supply ordering per son s E mail address The E mail address for the person re sponsible for...

Страница 111: ...button will not appear when there is no update scheduled when the schedule update is running or before the update is scheduled Previous Update De tails button Click to show the results of the latest...

Страница 112: ...irm ware can be updated starting from the first day when the firmware is able to up date If the update is not executed in this period it will be considered that the up date has failed URL to download...

Страница 113: ...istration Click Maintenance Restart RC Gate to show the screen Not Shown Able to Click Items Descriptions Admin Registrant Restart button Click to reboot the equipment It will take a few minutes to co...

Страница 114: ...tenance and then Shut Down RC Gate The button can be clicked or the dialog box is displayed Important Simply turning the power off can damage the equipment s hard drive and re sult in loss of up to on...

Страница 115: ...xecute Service Test Call only when there is a request from the Service depot Not Shown Confirmation Only Able to change Note The results of Service Test Call The contents of Log will not be sent to th...

Страница 116: ...he Communication Server Click Maintenance Com munication Server Calls Device Check Req Call to show the screen Important Execute Device check request call only when there is a request from the Service...

Страница 117: ...k Maintenance Communication Log to show the screen Click Refresh to show the latest communication log Confirmation Only Items Descriptions Admin Registrant Log The log is shown sorted by time The con...

Страница 118: ...rs and the screen appears right after the login page Confirmation Only 1 This item does not appear when using the E mail SMTP method Items Descriptions Admin Registrant The Status of the equipment If...

Страница 119: ...Service Call 103 7 When an error occurs Contact your service representative...

Страница 120: ...r right after the login page Confirmation Only When the system has suspended Check the items below Confirm that the proxy settings such as the password have not changed Confirm that the Ethernet cable...

Страница 121: ...m n o p q r s t u v w x y z Change the password regularly We recommend you change it at least every six months Avoid using well known words or phrases or repeated characters that can easily be guessed...

Страница 122: ...or sets Permit access by service to Per mit If you deny service access the equipment may not be properly serviced For thorough maintenance contact a maintenance specialist customer engi neer To receiv...

Страница 123: ...s log to the equipment Click Security Access Log to show the screen Confirmation Only Items Descriptions Admin Registrant Log Access time in UTC IP address User permission name and login results will...

Страница 124: ...u can format and initialize the registered information and change the settings when using the E mail SMTP method Click Security Format RC Gate to show the screen Not Shown Able to click Items Descript...

Страница 125: ...ver does not recover after while contact your service representative Check Request No If the same error occurs call service for instruc tions If this error occurs even if you entered the correct Re qu...

Страница 126: ...s stored Error Codes Web UI Error Code Cause Solution 1703 Cannot register RC Gate Check whether or not the RC Gate is already regis tered If the Auto Discovery Setting Wizard button is displayed on t...

Страница 127: ...RC Gate Check the entered Request No is correct Contact your service representative for details 2603 RC Gate cannot connect to Communication Server connection error Check the RC Gate to Communication...

Страница 128: ...al time 15 seconds SMTP server port 25 SMTP_AUTH Disable POP before SMTP Disable POP server port 110 Transmission speed Auto select If using wireless LAN WEP encryption Disable If using wireless LAN L...

Страница 129: ...in this equipment GPL LGPL applicable software ash OpenSSL toolkit zlib Apache Expat Sablotron net snmp Software for Digest Access Authentication mod_ssl You can check the information about license a...

Страница 130: ...NMP HTTPS SOAP SMTP DHCP Managing devices Digital MFPs copiers and printers correspondent to the service Maximum number of devices to be con nected Internet encryption communication HTTPS Method Contr...

Страница 131: ...ommunication HTTPS Method 70 Dial up Method 5 E Edit Auto Discovery Range 87 E mail 78 E mail SMTP Method 1 Error Codes 110 Error Messages 109 F FAX 9 Format RC Gate 108 H Header Area 36 Horizontal la...

Страница 132: ...e Call 102 Service Test Call 99 Setup Guide ix Shut Down RC Gate 98 SMTP Server 1 Specifications 114 Stand 27 System Status 104 T Troubleshooting 109 Type BM1 9 Type BN1 8 U Update Device Firmware 95...

Страница 133: ...Copyright 2003 2006...

Страница 134: ...Operating Instructions EN USA A768 8606B...

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