![background image](http://html2.mh-extra.com/html/quantum/faststor-1/faststor-1_user-manual_3568628062.webp)
iv.
If a SCSI device has been added: Check if the SCSI termination has
been properly set.
Troubleshooting matrix
The table below describes different problem situations and suggested actions to
try to resolve the problem.
PROBLEM SOLUTION
Power
Autoloader does not power on
• Check the power cord connection.
• Make sure the power switch on the rear panel is in the ON
position.
• Make sure there is power to the outlet. Try another working
outlet.
• Replace the power cord.
• Make sure the fuse located beside the power connector on
the rear panel is not blown. Replace fuse if blown (a spare
fuse is located behind the fuse door).
• Remove the back panel cover plate and verify that all
cables are connected properly.
• Replace the FRU power supply.
• Contact your service representative.
The display is dead
• Power cycle the loader by turning off and on the main
power switch on the rear of the loader.
• Verify that the fans starts at power on and then stops after
a few seconds.
• Check the power cord connection.
• Make sure the power switch on the rear panel is in the ON
position.
• Make sure there is power to the outlet. Try another working
outlet.
• Replace the power cord.
• Make sure the fuse located beside the power connector on
the rear panel is not blown. Replace fuse if blown (a spare
fuse is located behind the fuse door).
• Remove the back panel cover plate and verify that all
cables are connected properly.
• Replace the FRU power supply.
• Contact your service representative.
The front panel does not display
information but the back light on
the front panel is on
• Power cycle the loader by turning off and on the main
power switch on the rear of the loader.
• Verify that the fans starts at power on and then stops after
a few seconds.
• Contact your service representative.
Cartridge movement
Loader does not take inventory
• Make sure the transport screw is removed.
• Make sure both magazines are in their locked position.
• Look up the error code and follow the instructions in the
“suggested action” column.
• Contact your service representative.
Cartridge stuck in drive
• Power cycle the loader by turning off and on the main
power switch on the rear of the loader. Allow both the
loader and the drive to complete initialization (which in rare
cases can take as long as 10 minutes,) and then retry
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