Chapter 8: Alerts
Quantum DXi6900 User’s Guide
199
l
View details for a service ticket, including recommended actions (see
).
l
Add information to a service ticket (see
Viewing a Service Ticket below
).
l
Send a service ticket to an e-mail address (see
Sending a Service Ticket on page 202
).
l
Close a service ticket that has been resolved (see
Closing a Service Ticket on page 203
).
Viewing a Service Ticket
View a service ticket to see detailed information about the problem that caused the system to generate the
ticket and to view recommended actions.
To view a service ticket:
1. In the list of service tickets, click the ticket number.
The
Ticket Details
section at the bottom of the page displays information about the service ticket,
including the time the ticket was opened and closed, the ticket status, and detailed information about the
problem (see
).
Note:
The time indicated in the service ticket may not match the DXi6900 system time.