background image

10

11

PICTURE 1-10

OPTION 3: OPENING PORTS USING DMZ ON 2WIRE ROUTERS

Accessing your router’s DMZ controls:

2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other 
Internet servers. Their configuration protocols are different enough that you should follow 
these instructions rather than the generic router instructions in Option 2 if you are an AT&T 
customer.

PICTURE 1-9

Browser - Windows Internet Explorer

Fine

100%

Web Client

Page       Safety       Tools

http://

10.6.196.6

Protected Mode: On

LIVE

SEARCH

BACKUP

TOOLS

INFO

CONFIG

2011-10-06 18:16:49

Status

P.T.Z

Color

Master Stream

Sub-Stream

Local Recording Status

1

 2 3 4 5 6 7 8

9  10 11 12 13 14 15 16

1 2 3 4 5 6 7 8
9  10 11 12 13 14 15 16

2

4

3

5

6

10

7-8

STEP 1

. On a computer connected to 

the same router as the NVR, open a 
web browser and enter the Gateway 
(Router’s IP address) into the browser 
window’s address bar to access your 
router.

STEP 2

.  Click on the 

Settings

 tab and 

then 

Firewall

. Once in 

Firewall

click on 

Applications, Pinholes and 

DMZ

.

STEP 3

. In the Select Your Computer 

area, locate your NVR’s IP address 
and click on it.

STEP 4

. Scroll down to select 

User 

Defined

.

STEP 5

. Click on A

dd a new user-

defined application

.

STEP 6

. In the box labeled 

Application 

Profile Name

, enter “NVR”.

STEP 7

. Ensure that TCP is selected.

STEP 8

. Enter 85 in the 

From

 and 

To

 

boxes for 

Port (or Range)

.

STEP 9

. Leave the next two boxes blank 

to use the default settings.

STEP 10

.  Click on 

Add to List

. Your 

router will require you to log in to 
accept the settings. If you have not 
created your own password for your 
router, it is the 10-digit System Key 
printed on the label on your router 

between the square brackets “[ ]”.

STEP 11

. Once your settings have been confirmed, repeat 

Steps 8-10

, this time 

entering 37777 for the 

From

 and 

To

 ports.

STEP 12

. Click on 

Back

 and then select NVR from the list of Applications. Clicking on 

Add

 and then 

Save

.

Leave your router control panel open as you will need to obtain DNS information from your 
router in 

Section 1.5 Domain Name System (DNS)

CONFIRMING THAT PORTS ARE OPENED

To confirm that your ports have been forwarded successfully, go to 

www.canyouseeme.org 

using a computer connected to the same router as the NVR. 

STEP 1

.  Enter “85” into the box labeled 

“What Port?” 

STEP 2

.  Click on the 

Check

 button.

STEP 3

.  You should see a green 

“Success” message. If not, return to 

the NVR’s Network window and, in 
the Network tab, change port 85 to 
81 or 83 and click Apply to save your 
changes before checking using that 
new number on CanYouSeeMe.

STEP 4

.  Repeat for port 37777. If there 

is a problem with port 37777, then try 
37000 in the same manner as above.

This website will also display your Public IP address near the top of the page above the box 
where you entered your port number. This is the number which you will use to access the NVR 
using a web browser or your mobile device from outside of your local network (away from the 
building in which your NVR is located). 

PICTURE 1-11

NOTE!

 If you are successful after changing from port 85, then you will need 

to add that to the IP address when accessing the NVR via the Internet. If, for 
example, you changed to port 81, the address would now read 64.245.112.90

:81

Browser - Windows Internet Explorer

Fine

100%

Open Port Check Tool

Page       Safety       Tools

http://canyouseeme.org/

Protected Mode: On

Your IP: 

81.919.622.24

What Port? 

CanYouSeeMe.org - Open Port Check Tool

Check

This page will serve as a free utility for remotely verifying a port is open or closed. It will 
be useful for users who wish to check to see if a server or ISP is blocking certain ports.

Success:

 I can see your service on

 

81.919.622.24

 on port 

(85)

Your ISP is not blocking port 85 

Содержание QC-SERIES

Страница 1: ...tup Guide QC SERIES NVR MODELS Android BlackBerry Select Models Apple Macintosh Computer iPhone Setup Guide for Remote Internet and Smartphone Monitoring MyQ See DDNS and Email Notification PC with Wi...

Страница 2: ...t you in operating your new system in a safe and trouble free manner Please take the time to read and follow all instructions and pay attention to alerts as shown below NOTE Text in blue boxes with th...

Страница 3: ...ll be able to do so using a conventional web address If you are using a router proceed with Section 1 1 If you are connecting directly to the Internet via a modem then begin with Section 1 4 CHAPTER 1...

Страница 4: ...ioned in this guide Your router s password the default password should be in your router s manual OBTAINING AN IP ADDRESS Each device on a network both a LAN or the Internet has a specific IP address...

Страница 5: ...e that UPnP is turned on in your NVR go to the Network window as described above and check that the UPNP option is checked in the Advanced Settings area in the lower part of the window If it is not ch...

Страница 6: ...0 this time entering 37777 for the From and To ports STEP 12 Click on Back and then select NVR from the list of Applications Clicking on Add and then Save Leave your router control panel open as you w...

Страница 7: ...Setting Save Cancel 1 4 PPPOE If you are going to attach the NVR directly to a DSL or cable modem instead of to a router then select the PPPOE option in the Network options Before you proceed you will...

Страница 8: ...ETTINGS ADVANCED STATUS DEVICE INFORMATION All of your Internet and network connection details are displayed on this page WAN MAC Address IP Address Subnet Mask Default Gateway Primary DNS Server Seco...

Страница 9: ...ble box and select MyQ See com in the DDNS server pull down menu STEP 6 Enter your account information including the user name and password that you used when creating your domain name STEP 7 Click th...

Страница 10: ...is detected you will need to consult your router s manual SETTING UP DMZ IN ROUTER 2 STEP 1 Login into Router 1 by putting the IP of Router 1 into the Internet Explorer browser as in the example show...

Страница 11: ...is 18 hours 65 535 seconds PICTURE 2 3 PICTURE 2 4 IP FILTER You can also improve security by controlling remote access to your NVR using the IP Filter This feature enables you to allow online users...

Страница 12: ...pon your settings the system can generate a lot of e mail alerts For that reason we recommend setting up a dedicated e mail address specifically for the system to send alert notices If you do not have...

Страница 13: ...to adjust your settings in the Record Setting and Account windows to ensure trouble free remote monitoring Complete instructions on their use can be found in Chapter 5 of the User Manual RECORD SETTI...

Страница 14: ...ving and exiting the window REMOTE MONITORING CHAPTER 3 3 1 ACCESSING YOUR NVR REMOTELY FROM A COMPUTER You can access your NVR remotely using a computer on the same network as your system or from any...

Страница 15: ...es when asked Are you sure you want to change the setting for this zone STEP 15 Click OK STEP 16 Click Apply STEP 17 Click OK STEP 18 Close Internet Explorer Open a browser window in Internet Explorer...

Страница 16: ...ct Turn User Account Control on or off PICTURE 3 8 PICTURE 3 9 PICTURE 3 11 PICTURE 3 10 Microsoft O ce Outlook 2007 Sticky Notes All Programs Devices and Printers Default Programs Help and Support Sh...

Страница 17: ...d to download an extraction program UnrarX to be able to use the application It is available for free at http www unrarx com PSS will automatically launch and run inside of XQuartz and will show up as...

Страница 18: ...rer window You will see the Login screen shown in Picture 3 20 STEP 2 Enter the User Name and Password in the appropriate fields The default user name and password are admin and admin When you log int...

Страница 19: ...with someone near a camera and play back a recorded video that has been saved on your computer PICTURE 3 25 Cameras Clicking on one of the camera icons will open the corresponding channel Cameras will...

Страница 20: ...ab PICTURE 3 28 PICTURE 3 29 PICTURE 3 30 The color controls will only affect the screen view that is highlighted in green in the Real Time Monitor window They are in order Brightness Contrast Hue and...

Страница 21: ...nship to the computer s audio Close Video Ends the video display for that channel 20 2 3 78 1 585Kbps S2 Image View Options This row of buttons along the bottom of the Real Time Monitor area allow you...

Страница 22: ...as in live view If you return to the Search window after playback it will still retain your previous search results You may select another file for playback or enter new search parameters PICTURE 3 34...

Страница 23: ...ng the NVR 3 3 USING PRO SURVEILLANCE SOFTWARE PSS The included Pro Surveillance Software allows Mac and PC users a method to remotely monitor their NVR that is not browser dependent PSS is compatible...

Страница 24: ...ue Full Menu icon to the right of the Setting Manage button in the Tool Bar on the right side of the display STEP 2 Select Device Manage to open the Device Manage window STEP 3 Click the Add button an...

Страница 25: ...it to its place in the multi view display At the top of each channel s video display there is a set of data and a set of six function buttons PICTURE 3 49 PICTURE 3 50 QC DVR 280 Kbps 30 Fps S The dat...

Страница 26: ...dragged to another location This is useful in those modes where one or two screens are larger than the others The channel being replaced will move to the old location of the one that was moved Double...

Страница 27: ...d menus on the NVR You can make changes or add new settings in the same manner as if you were at the NVR itself These operations are covered in Chapters 3 4 and 5 of the User Manual PTZ Direction This...

Страница 28: ...e and you can import or export those settings for use on other computers running PSS through User Configuration PICTURE 3 57 PICTURE 3 58 Function Buttons The five function buttons Task Alarm Playback...

Страница 29: ...deo feed in the Real Time Viewer Right clicking on a camera s icon will allow you to view a camera s name and the name of the device it is connected to You can also open that camera s video feed in a...

Страница 30: ...ock In the case of the latter the POE block will then connect to the router or network Once you have connected the IP camera to a network you will need to run the ConfigTool software on a computer con...

Страница 31: ...s Internet Explorer Fine 100 Open Port Check Tool Page Safety Tools http canyouseeme org Protected Mode On Your IP 81 919 622 24 What Port CanYouSeeMe org Open Port Check Tool Check This page will ser...

Страница 32: ...to be removed from this list Removable This device may be deleted from the list by checking the box next to it and clicking on the Delete button below Device Status OK The connected device is operatin...

Страница 33: ...llows the camera to compensate for sunlight versus moon light This is done by adjusting the red and blue light levels This can be done automatically or is fully customizable by the user The mode can a...

Страница 34: ...nect to this camera remotely This process is covered in Section 1 6 DDNS IP Filter Using this window you can create a white list of trusted IP addresses for users who are allowed access to this camera...

Страница 35: ...imize false alarms caused by environmental factors such as insects Record Delay This is the amount of time beyond the event that the camera will continue to record In addition to triggering recording...

Страница 36: ...e There are both free and commercial sources for FTP hosting available through the web Some camera models allow the installation of a Micro SD card within the camera Due to the nature of security came...

Страница 37: ...rride this and synchronize the time with itself as described in Section 4 3 of the User Manual Account This window shows all the available user accounts There are three pre configured accounts availab...

Страница 38: ...re but some users disable this feature and manually assign IP addresses to the devices on their network The first step in resolving a connectivity issue is to ensure that DHCP is active on your router...

Страница 39: ...Microsoft Internet Explorer All Programs Devices and Printers Default Programs Help and Support iTunes Adobe Acrobat Inbox Microsof iTunes start start Shut Down Log O Run B WINDOWS VISTA and WINDOWS...

Страница 40: ...ailable for free through the Apple AppStore by searching for Q See Install either one as you would any other AppStore application Both versions have identical functionality The HD version for the iPad...

Страница 41: ...Once you have selected the device you wish to monitor you are able to perform most operations on your mobile device that you can on the NVR itself or using either of the computer based remote monitori...

Страница 42: ...triggered at the NVR itself QC View will keep a log of these events which can be reviewed in this list Channel Config You are able to adjust the configuration of each video channel to optimize the pe...

Страница 43: ...our system using your Android smartphone or tablet you will need to install either the Q See QC View app for smartphones or Q See QC View HD app if you re using a tablet These are available for free t...

Страница 44: ...elected the device you wish to monitor you are able to perform most operations on your mobile device that you can on the NVR itself or using either of the computer based remote monitoring options The...

Страница 45: ...Zoom in or out using the controls or with your fingers Help Opens the internal help documentation 5 3 BLACKBERRY The QC NVRs support phones running Blackberry Version 5 0 You will need to install a pr...

Страница 46: ...splay along with a list of selections Camera Go back to the camera selection window PTZ Display Hide PTZ controls Full Switch to full screen display no controls Clicking on the phone s scroll ball wil...

Страница 47: ...is format to compress the file to the smallest possible size to speed up your downloading If you need an extraction utility to open it you can find free software at http rarlabs com download htm PC or...

Страница 48: ...DMSS software included on the disk that came with your NVR or available via download from www Q See com Support If you are downloading the software begin with Step 1 below Otherwise copy the software...

Страница 49: ...uble clicking on that camera s name or by clicking on it once and then selecting the Video button You will now be in the Video Monitor interface Camera Go back to the camera selection window PTZ Displ...

Страница 50: ...98 Digital Peripheral Solutions Inc 8015 E Crystal Drive Anaheim CA 92807...

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