
PLX51-HART-4I / PLX51-HART-4O
♦
HART Input/Output
Support, Service & Warranty
Multidrop Field Devices
User Manual
ProSoft Technology, Inc.
Page 127 of 127
9 Support, Service & Warranty
9.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and effective
support possible. Before calling, please gather the following information to assist in
expediting this process:
•
Product Version Number
•
System architecture
•
Network details
If the issue is hardware related, we will also need information regarding:
•
Module configuration and associated ladder files, if any
•
Module operation and any unusual behavior
•
Configuration/Debug status information
•
LED patterns
•
Details about the interfaced serial, Ethernet or Fieldbus devices
Note:
For technical support calls within the United States, ProSoft Technology’s 24/7 after-hours phone
support is available for urgent plant-down issues.
North America (Corporate Location)
Europe / Middle East / Africa Regional Office
Phone: +1.661.716.5100
Languages spoken: English, Spanish
REGIONAL TECH SUPPORT
Phone: +33.(0)5.34.36.87.20
Languages spoken: French, English
REGIONAL TECH SUPPORT
Latin America Regional Office
Asia Pacific Regional Office
Phone: +52.222.264.1814
Languages spoken: Spanish, English
REGIONAL TECH SUPPORT
Phone: +60.3.2247.1898
Languages spoken: Bahasa, Chinese, English,
Japanese, Korean
REGIONAL TECH SUPPORT
For additional ProSoft Technology contacts in your area, please visit:
https://www.prosoft-technology.com/About-Us/Contact-Us
9.2 Warranty Information
For complete details regarding ProSoft Technology's TERMS & CONDITIONS OF
SALE, WARRANTY, SUPPORT, SERVICE, and RETURN MATERIAL
AUTHORIZATION INSTRUCTIONS, please see the documents at:
Documentation is subject to change without notice.